chatr mobile Reviews 

Since there is no customer service number for Chatr, I went to the store from whom I purchased the plan regarding incorrect charges to my credit card, and credits that had been on my account (the store at Six Points Plaza). The store clerk couldn't or wouldn't help me. When I asked her to direct me to the manager or owner, she wouldn't or couldn't. The store clerk wouldn't tell me when the manager or owner would be in, nor would she give me a number I could contact. Instead, she submitted a "ticket" for me.

Revised review: I Can't find the review I thought I Left on Google that I wanted to update. I gave them 1 star but after going back to the retailer that sold me on this plan and the fact that he recognized where the error was right away, he not only refunded the money I put out for a top up I shouldn't have needing to purchase but he also added an extra month of service for free. I'm still only giving the 3 stars because when I caught this issue I drove over an hour to find out about it only to be told "Don't worry, on your anniversary date it will automatically renew with out me having to do anything, but it DID NOT so I had to purchase a top up because I was on the road and my service was discontinued. And then I needed to drive over an hour again because they do NOT answer their phone which he said they don't do when they are with a customer. Guess what, I stood in the mall at a distance close enough to see the kiosk and the employee was there with NO customer. I called their landline and he didn't pick up. He had nothing to say when confronted with this information as he already confirmed that the number I was calling was correct. Also read the term and conditions as this service is basically for your calling area mostly, not to be over used outside of your home area. So Truckers beware of this fact if you run across Canada frequently. And forget about USA Roaming. Doesn't exists.

This branch is very, very bad. The employee ( girl) does not know any information about any question. My advice is that no one should come to this place. It is bad and a waste of time. The worst phone company in Canada.

4559 Hurontario St #14A, Mississauga, ON L4Z 3L9

C’est de la marde cette compagnie pas de service client un robot qui vas remplit ton telephone avec des liens inutiles ils m’ont facturé 2 fois pour un mois j’ai payer 2x57$ j’arrive pas a trouver le service client pour me rembourser et en plus ils ont même pas utiliser ce montant pour le mois prochain ma ligne a été coupé malgré il m’ont facturé 2 fois je vais changer de compagnie

Can't get a hold of anyone to talk to a rep.. oh nooo, everything is automated now!
See, they want you to pay for their services, but don't wanna provide any customer service or support b/c they're too cheap to pay any employees. I swear, Canada is the only place where ppl are stupid enough to put up with this sh*t and STILL pay for their services.
Well, not me.. I'm done. My account comes due on the 6th of the month.. it's only the 21st, and already I'm almost outta data.. It says my account is at zero and I should top up... TOP-UP?!! I ALREADY DID! As a matter of fact, they took the funds! It's only the 21st of the month, and I can hardly use any mobile data I got left b/c the connection is so bad! Think Chatr cares?? NOPE! All they care about is collecting your money!! it's ridiculous and I've had enough. I'll search for something better. Besides, I lives without a cell phone for almost 50yrs.. I'll be fine until I can find some decent service.

Chatr changed their phone plans from having unlimited text messaging internationally to having 2000 free text messages and then having to pay .70 per message afterwards. What garbage plans. People should pick up and leave. These are the same plans they offered 10 years ago. Seriously? Rogers? Are we back at gouging customers again, even more than what was offered a year ago? Canada already pays astronomical fees for their cellular coverage. Its disgusting behaviour especially during times when the economy is turning downward and inflation is at its highest in years!

Support Service is inexistant!! I opened 2 tickets, texted on messenger for a trouble of not to be able to make phone calls ( voice mail saying "unable to access to number I dialed" I tried 3 different numbers at different locations....) never replied to me! I'm cancelling tomorrow!

Lost $400 in blink of eye, I bought a new mobile number for a relative, yet it was registered under i-transact with a direct account linked to RBC Bank 🤔 ironically it didn't show a name, but transferred swiftly as if it's a normal transaction. I am shocked! Who sell a wildcard connected to a con-artist A/C 😂😂😂😂

Below is a copy of the email I just sent to them.
I hope I'm not alone in how unbelievably pathetic I think this is.
Customer service at Chatr (unless you go into a brick and mortar location) is non-existent. They probably git their training through their parent company; Rogers... also terrible customer service and care.
I think I'll be leaving after this experience.

It's absolutely astounding to me that I have not received an update of any sort whatsoever.

On May the 4th, my payment date, I attempted to pay my bill online through My Chatr. Quite surprisingly, the payment (using my mother's BMO Mastercard, with her permission and authority) was not accepted and my cellular service was not reactivated. Even worse, the system provided nothing but a single word explanation. That word being "Fraud"!

I have literally been accused of committing fraud! I don't think you could be any more disrespectful and insulting. And to provide nothing to me in terms of an explanation! Nothing. Even after 4 days; absolutely not one word! And the topper; you're completely wrong!

It is now May the 8th. I have been accused of committing fraud, my cellular service has not been reactivated, and I have been given no explanation... nothing at all.

One phone call would answer any questions about the credit card and would end the unnecessary investigation. I assume that's the issue. I can only assume since I have not been given the common courtesy of an explanation or anything else... COMMON COURTESY!

This is disgusting.

My mom is going to drive to Chatr tomorrow and pay the bill with her credit card... the same card I was using.

I'm basically going to copy and paste this as a review of Chatr on Google and elsewhere. I'm actually followed for my reviews. My last one has over 10 thousand views to date. I'm sure this one will do well too.

I attempted to pay through the automated phone service and was again denied. I have sent 3 or 4 emails requesting assistance and basically demanding to have my service reactivated. Nothing has been done and the only thing I've been told is that the matter is with the IT department. Why, I don't know and I was not told. Apparently nothing can be done without hearing from the IT Department first.

It can't be just me who finds this incredible. Most incredible is that Chatr has given me no information whatsoever. Even though I haven't had cellular service for four days.

This is the poorest example of customer service I have ever experienced. And that's 57 years of experience.

It will be interesting to see if I'm given an apology. I also would expect some form of compensation.

Based on what I've experienced to date, I won't hold my breath for either.

To those reading this as a review; I will provide an update and let you know.

Service is trash, topping up mobile takes an hour of mashing help to 611 and multiple phone restarts to get a connection out of them. Its pathetic that this is even an issue in 2025

The service is ok, never had any issue... until I needed help from the customer service. I ordered a new sim card online (because I couldn't go in store myself) that was delivered to the wrong address and no one cared that I never got it. I paid for it in the void, no one cared to send me another one or refund me, no service at all and I'm real mad about it. They told me to dispute with Fedex and Fedex told me to dispute with Chatr, a real circus where it's nobody's fault. I'm without a phone since one week (still paying for my monthly plan) and the only thing they have to say it ''sorry for the inconvenience''. I finally managed to go in store today, they didn't have Sim cards on site... So I ordered one on Amazon because at least, if the package is sent to the wrong address again, Amazon will help me better than Chatr itself. REAL bad costumer service.

Subject : Chatrwireless representative executed FALSIFICATION of Facts and MISREPRESENTATION of facts, and Threatened me, with a BUREAUCRATIC "cover- up " and thereafter abruptly hung- up and terminated my phone call.

(1)
Please refer to All of my relevant communications and email chain sequence below.

(2)
I returned a voice message left for me by a SLURRED and UNCLEAR male identifier who pronounced his name as "Tre" at 440pm on Thursday 10 April 2025.

(3)
The call was answered by a male who identified himself as a Mr. Julien (herein referred to as "J").

(4)
J was repeatedly interrupting (inspite of my polite repeated requests to him to Cease and Desist from doing so).

J was rude and disrespectful, and REFUSED to read my complaint ( which he CLAIMED to have received from the regulator response at ccts-cprst.ca).

J executed FALSIFICATION of Facts and MISREPRESENTATION of facts, and Threatened me, with a BUREAUCRATIC "cover- up " and thereafter abruptly hung- up and terminated my phone call.

(5)
On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Unwarranted Harassment and Misuse of power by designated representative of chatr at chatrmobile.com.

140$ was stolen from my account. The investigation showed that an employee accessed my account, changed password and other info, and somehow was able to top up my account and transfer that money via text. There is no client support - you can call or email them, but all you hear is that they are transferring your case to a specialist team and they close your case after that. I got my money back, but not thanks to chatr.

They sent me a text saying my plan needed to be renewed by a certain day or else it would be disconnected. They decided to disconnect it 12 hours early for no apparent reason. It would have been fine because it was on my payday however they flat out lied about the day they were going to disconnect. I'm immediately switching to another carrier

tell you to go into the the store and and they don't know wtf they can do about ur issues when u need them , and Rideau center in Ottawa there very ignorant

Chater no long has customer service! They stopped customers from contacting them. They replaced it with AI that also spread disinformation pretending to offer customer service. They also got ride of there app. And there webpage isn't working correctly either .. extremely bad customer service/no customer service. I'm switching asap

paid my monthly bill and now my account is inactive and can not actually talk to a customer rep to find out why i have no sevice without paying $2.00. this has to be another chatr rogers scan. do not sign up to chatr.

New Chatr Client. Totally Disappointed re Customer service. There seems to be none. Went to store where I purchased my plan, they said call customer service and blew me off. Called customer service, went in circles with a call bot. Wanted to ask a simple question. Zero Service and absolutely no way to reach anyone for help.

Their lack of customer support is shocking—no phone number to call, no online chat, and no way to reach anyone when you need help. The most frustrating part? They hide your account number from your own personal account and force you to visit a store to retrieve it. This is not only inconvenient but also unethical, especially for customers who are traveling or unable to visit a store. Save yourself the hassle and choose a provider that values its customers and offers proper support. Chatr is not it.

Used chatr's $35 a month 50 GB plan for three months without issue. Determined that I was only using about a GB per month, so I changed to their annual 30 GB $150 plan which includes Canada calling and texting anywhere that works out to around $14 a month, taxes included. Service has been excellent, and the price is unreal. Also did a number transfer that went flawlessly. So far, very pleased.