chatr mobile Reviews 

La plus mediocre opérateur que j'ai utilisé de ma vie , j'ai voyager un peu partout dans le monde, et c'est le pire c chatr

Cher mobile is the worst ever service phone company in the world it should be -5 . They do not have any support phone number you can call online support is no existing apart lilttle obvious things . Nobody you can call to talk ? Nowhere you can discontinue services or issues not mentioned on their support online, stay away from this company it’s just a big headache you going to have . Forget they exist.

Zero customer support with no phone or chat..none. Website is utter pure frustration and near impossible to navigate. I only wanted to ad a new credit card when I realized they had two additional saved cards which can not be deleted from profile. If it was not a Canadian owned company that alone would be sketchy and be a red flag for me. I have been with this provider for three years with no issues which is great but my experience today was ridiculous..again no way to chat..speak or voice any concerns..super frustrating. Through all of this I have searched out many comparitive cost plans with reputive carriers that offer actual customer service..Chatr mobile offers literally none

Hello,

I would like to share my disappointment regarding my recent experience with your service. I subscribed to a phone plan based on an offer where I would pay for one month and receive two months free. However, I only received one free month instead of the promised two.

This situation is very disappointing, as it does not align with the offer I signed up for

Chatr is trash now. First is no live customer service agent to speak with. So if your over charged or looking to be credited back for something you'll no longer be able to do so. Second paying $60 month plan for basically nothing of data 15 gb. Why would anyone pay this much for little to no data. ridiculous. Chatr stores are non existent. Only host company's that can't access your account. If I could rate them a zero I would.

I was trying to set up an esim for my phone and was charged 3 times for it..on top of that there is no one I could talk to about it.they have no customer service at all! I am now having to deal with my bank on the issue. I will never deal with chatr again!

Can't believe that they have a phone number that is simply a bot that hangs up on you after pretending it will help!!! that is so rude. Why take my money and let me know after the fact that you don't have a support line!!

I have to manually top up despite that I have enrolled for auto payment.
every time, I have to go through the hassle again, waste time to top up online after I notice that the service was deactivated, especially when we need the phone for work.
every time, i repeat the enrollment for auto payment and I get confirmation email, yet maturity date, I have to go again and again to top it up manually, especially this morning when I showed up late to work, no service so I could not order uber. Why? because there is discrepancy somewhere. I do not understand it

Took my money and sent me an Esim link that didn't work with the information provided then expired. Plus I still can't contact a person about it because they removed the option to talk to a human with their customer service.

I can't believe that in 2024 I can't get iMessages on my Android. In NS for a month so wanted a local number; opted for got a pay-as-you-go plan.
Couldn't understand why friends weren't replying until one friend said messages failed. Solution? They have to select "send as text message". WTH.

I have just returned from the Chatr mobile shop in Etobicoke Toronto. Dhrumil, the client service provider, provided the perfect service to us all. His knowledge of the various products and his recommendations were exactly what I was looking for. My experience was so painless and I am so appreciative of this. I highly recommend this shop to those who are looking for a good experience in the mobile industry.

I was with chatr for several years but switched to Telus when they offered me a "better" deal. It was a lie. I was charged far more than I had agreed to. Telus said i "misunderstood" I got fed up with arguing with them. I have now switched back to chatr and chose the $149 per year plan. The rep at the chatr kiosk helped me port my number. The whole process from start to finish was about 40 minutes.

chatr gets a -1. worst mobile service provider ever. chatr wanted to charge me at least 8$ extra to allow me to pay for my next month of prepaid. chatr deleted my userid so i had to pay for a new userid. then had to pay for a new password. now chatr has fired everyone at customer service. so, good luck giving chatr the boot once they have your credit card info. went back to fido. luv my fido service !!!!!

Last 2 days I have been trying to reach out a live agent at different time. I put on hold for hours without any support. Gor me it looks like customer care number is just a joke as there is no agent at the other end to support clients. CHATRX customer service sucks No wonder as Rodgers and group companies share the same value

I wish I could give 0 stars.
I've been with Chatr for over 3 years, and I’m beyond frustrated. There’s so much to say, but overall, it's just disappointing.

You can’t get what you ask for in person, and the customer service is rude. Don’t even bother trying to call; I tried reaching them at 8 a.m., 12 p.m., and 3 p.m. on different days for months, and they never answered.

I’d rather pay more for a company that provides quality, accessible customer service.

My son got me the service, I had problems in the beginning ,so I am removing my first review and will wait and see.

The worst Customer service I've ever tried to use. Restricted hours during the week, and no one is available on the weekend or on the web. On Friday they were so busy they couldn't even put my call in the queue. "call back another day". Today after 3.5 hours on the phone, they just hung up on me, while still on hold.

In-store service was the same "sorry we can't help you." "please call them for direct support"

Chatr/Rogers have spent huge effort to disable the ability to leave any google reviews on the company. now I know why.

Quick edit: As of Nov 1st Chatr has removed any trace of their customer support number from their site. This is a very bad sign for a public company. major cutbacks like this are usually indicative of more bad things to come.
Now if you have a problem it's msg a bot or drive to a store...

Double charged for my account, spent over 8hrs total on the phone so far, no one answers....... how the heck do you get your money back!!!!

Worst customer service. I’ve been with company for 5 years and never an issue until this year. I’m done with them I’d rather pay more and get better service. They don’t even deserve one star.

Très mauvaise qualité de service, filiale de rogers qui est très médiocre. Très mauvaise qualité internet.
Très déçu