chatr mobile Reviews 

Berry bad no baby. Response. To call. I’m waiting 1 hours very. Bad

DO NOT GET CHATR IF YOU HAVE CHATR DO NOT RENUE SERVICE AFTER DECEMBER 1 Chatr is closing ALL IN CALL CENTERS only store and online acces will be available You won't be able to speak to a customer service representative after DECEMBER 1 They already cut half there staff That is why it's closed on weekends and closes early weekdays and PUT ON HOLD FOR OVER 2 HOURS Chatr is a fraudulent company keeping this crucial information about closing their call centes from all there customers I had a rep tell me 2 days ago I AM NOW WITH LUCKY MOBILE If you have chatr be warned about the shut down DECEMBER 1 and go to another company

Signed up with Chatr yesterday and number was unable to port. Tried calling them back to discover the office was closed. Went back into store the next day - and was told to call customer service due to porting issues. Have been on hold for over 2 hours and no customer service rep assigned. Problems from the time of initiation - I need a refund for services that can’t be used as I still can’t port my number. I give them a negative score for the worst customer service !

Nearly impossible to cancel auto-pay. Do not enroll.

Would actually give -10 if I could. Message told me to enrol which I did repeatedly and to no avail my account was suspended due to their faulty website. Called for assistance and was on hold for over 2 hours; never did talk to an agent so gave up. So when I finally was able to enrol they charged me tax on top of tax. TERRIBLE x 100.

Currently, I'm outside Canada. Before leaving Canada, chatr assured me that there will be no charge if I don't receive any call while I'm outside Canada. Chatr is fraud and liar. Chatr is charging me $4 every time I get a ring on my phone (even though I don't receive the call). Now, since I'm outside Canada I am unable to make complaint against Chatr. They don't have any online chat system for customer service.

The first phone plan I purchased, and now I am finally dumping it. I was looking for the cheapest plan, $15 a month, unlimited text, 5 minutes outgoing call, unlimited calls for receiving, no data. Went relatively fine until they updated. Site's login function doesn't work, every time I need to do "forgot username" "forgot account details" then reset my password. EVERY TIME. Logs me out before I can contact support for an unrelated issue I've encountered recently, in which I cannot log in because of the previous issue. I cannot login from my phone, says my details are incorrect and I cannot use my account details to sign in as they are supposedly incorrect (All it needs is first and last name, DOB and phone number). The issue I WANTED help with was I wasn't getting many of the texts without my data on, which I only get a small amount due to auto-enroll, but I have unlimited texts so I should get them anyways. Texting the 611 service is useless as it just directs you back to the support page that you need to login, which as stated I can't do. What little info that is on the FAQ is not helpful. I am finally getting rid of them for any other plan, so I have to turn off auto-enroll and top up the account in case there is issues, as my payment date is soon and I don't know if I can change plans before then, and they TAX THE TOP UP! Which does not make any sense since I pay tax on the plan already! Genuinely terrible service.

I bought a 30 day Sim Card - $60 including the sim card for a relative visiting from Europe on Sept 10, 2024. On Oct 3rd I went to Rogers and purchased a $30 pkg to extend her 30 day sim card for another 2 weeks as she doesn't leave until Oct 18th.
Today is Oct 11th and her phone stopped working which makes sense as the 30 day period is over however I also purchased a 2 week extension and I've been on the phone trying to connect with someone from Chatr mobile for over 2 hours now!!!!!! This is frickin ridiculous. I'm stuck in my home trying to get this done and I've had to keep changing phones in fear of my phone dying however now it's going to die anytime now as both landline phones batteries are dying . I tried to do this online however there is a verification code and my relative doesn't speak english and is elderly and doesn't understand when I ask her to give me the 6 digit verification code. We tried after 5 times it locked me out for 30 minutes. This is the worst experience ever!!! I will never use this service again!!! I want my money back for the 2 week extension that is not working.

Worst worst worst plan J have ever seen in my life.
Thus is disgusting.
No one help me by phone.

Worst service 😡been trying to reach by call for two days been hold more than one hour

Paid for the $30 plan and months later I found out that it has or got downgraded to 500Mb of data per month..called customer service and they won't answer..automated ask if I want to top up no I don't want to top up what kind of 30 dollar plans come with 500Mbs of data 😆

worst service I ever had in my whole life. waiting time is way longer. online service gives errors each time i need.

Today Oct. 07, 2024 I called *611
to cancel my phone contract. I have to wait more than 2 hours until I got an agent but he couldn't help me since I need to unenroll the auto payment myself on their website. I tried to do that but there is only an "enroll" Auto payment but no option to unenroll on their platform.
I called my Bank to ask them to stop the auto payment but my bank said I have to do the Auto payment canceling with Chatr directly, which I couldn't.

Since I couldn't cancel my contract with Chatr online I ended up with sending them a registered mail via Canada Post which has cost me C$13.

DO NOT use Chatr. NEVER, NEVER !!!!!

I signed up with a promotion, one month free. I get a text that tells me to respond YES to get my free month credited. I do, and get a response: "this offer is no longer available." I've been on the phone, on hold, for 50 minutes. I call the store. They need me to come in to see what is doing with my account!!! When I enrolled on the website (to try that avenue) it said that it didn't recognize my email, when I put in my personal details it said it would send a confirmation code . . . to the email it said was not registered. Oh gosh. I'm in trouble!!!! They don't publish their email address, either. And if you resolve a problem on the phone, they charge you $8....for their mistake!!!

service worst than

contacted chatr a while ago about getting text messages from a numbey, they blocked the number, tried another phone and a new phone ,same issue.

trying to talk to chatr customer service for days, cant get through to agent.
waiting on hold for hour and call gets dropped, call again, wait another hour call gets dropped, over and over.

This is workst than bad service,
is there there another number to call them?
yes i tried the long distance, same thing,
can we get a call back?

Chatr use to be a great alternative to the big guys prices, now they're simply terrible.

You use to be able to get ahold of customer services, 611, very easily. Now the standard wait time it would seem is 2 hours, if you don't get hung up on. They is no way to fix most of your technical issues yourself, the auto system will keep directing you to their website, which is simply useless. I have been with Chatr for years, now, I will never recommend again. Payments bounce, there offer is to switch your debit card, who has a new debit card for every month? Ridiculous. If you a payment did not go through, you cannot simply pay it online in your account, you have to call 611, I have been on hold again for over an hour as I type this.

I know times are tough and people want to save money, but Chatr isn't worth it anymore

The rest of our household phones are through Fido. When I was signing up my son there, they suggested a promotion offered by Chatr and told me, servicewise, it was basically the same thing. It was okay until he lost his phone. We got a new device, went to Chatr kiosk, set up and put in a new sim card, but it has never worked. He can't read or send texts (they appear when others text him as "unable to download." If he makes a call out, it says "call ended." If you try to call him, it says he's not available. I've been back to the kiosk twice, and they just told me my payment was expired and if I paid for another month, it would start working, but it never did. I'm going to get him a Fido plan, but I resent paying for 2 months of no service as well as all the time I've wasted trying to manage the account through their website that comes up with a new excuse every time to not let me in.

You are cheap and easy to deal with I wasn't impressed once when you guys got me to buy a certain plan that ended up being a five dollar credit towards the next purchase that I didn't need so I felt tricked into paying more then I needed to buy also you gave my phone number away after just two months of no service and I really liked my phone number I could memorize it so easy and now I'm stuck with a number that I'll probably never remember and it sucks not being able to give people my phone number I just have to take theirs and when I'm trying to fill out an order online I never know my number and it's been really hard on me

I've been with chatr for quite awhile now, and I never had any problems that were so bad I'd complain about, but now ever since they switched the data service (when we all had to register again and reset our phones about a monthish ago) the connection has been terrible!! It takes forever to load anything and has become a major inconvenience

They have the most pathetic UX and have no alternative solution. You have to wait 30 min online to connect with an agent. Every month you try to recharge online there's a new problem.