My order hasn't arrived, I've been waiting for a very long time. Instead of my pistol, I received some cheap plastic pistol that I don't need for anything. It was supposed to be a full-size metal Maus... Toon meer
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Item not receieved. I sent 2 emails (no response). I then received an email which didnt acknowledge my emails, asking if I received my parcel okay. I replied informing them no, asked how we procee... Toon meer
Received the BB gun yesterday & is perfect for the task needed. Many changes from last time I owned any of these items, but understandable with over zealous agents of the state & miscreants within so... Toon meer
We had an issue with a broken BB gun. It broke within a few uses. Both myself and husband contacted them with no response. When they did finally respond, they didn't do anything even though this was... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
UK based online retailer of airsoft goods
Contactgegevens
Verenigd Koninkrijk
- www.cheapbbguns.co.uk
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My order hasn't arrived
My order hasn't arrived, I've been waiting for a very long time. Instead of my pistol, I received some cheap plastic pistol that I don't need for anything. It was supposed to be a full-size metal Mauser C96, but it arrived as some crap.
Arrived weeks late and refusal to refund
Arrived weeks late and refuse to reply to any emails or phone calls requesting refund as I had to buy else where. Do not buy from these scam artists
Thanks especially to Chris at customer care
The staff member named Chris is absolutely 💯 amazing.. I had a problem with the gun but it was no problem at all for this company.. I was immediately offered a replacement or refund.. how amazing is that! I would be very happy to recommend.. highly recommend this business to everyone.. you can't go wrong with a company that goes all out for its customers.. BIG THANKS TO CHRIS! Thank you so much for the support you gave me and also the very professional way it was handled . I will definitely be back.
Don’t risk it. Go to a shop instead
Sold me a gun that wasn’t in stock. Heard nothing for a week. No reply from multiple emails. Over 2 weeks. Finally got an email saying they didn’t have my gun in stock even though I ordered 2. Got a refund in the end. Need more staff to respond to emails. I went to a good old fashioned shop and bought the guns.
Solid product.
Initially there seemed to be a problem time wise when I ordered the gun. On contacting the supplier the problem was resolved and have been pleased with product so far.
Great product, long wait
The product was amazing, but it did take a number of weeks to arrive. I was unable to contact by phone as the online number is incorrect and an email response took over a week.
Avoid at all costs
Avoid at all costs
Had to repeatedly email them for tracking and received no response. When I had received my order I had an item missing and had then again said repeated emails. After two weeks waiting and emailing they finally responded saying that they had run out of the item I had ordered but never told me. They then said they would refund me for the missing item and that took another month after being told it would take a few days.
An excellent gun for the money.
An excellent gun for the money bolt action took me back to my early military career and using a converted 303. (to 7.62) as a long range weapon.
The Glock 15 worked well for about 10…
The Glock 15 worked well for about 10 shots. It is now super hard to pull back the weapon. Have tried contacting through phone and email for over a month and no replies.
Sent completely wrong item
Sent completely wrong item, took over a week to reply to each email, 3 replies in over a 5 week period where they only asked me to confirm info I'd already sent in first email and telling me how busy they were. No offer of exchange or refund at any stage paid £35 got something I wouldn't give a Fiver for. Avoid these scum bags at all costs.
Awful company with zero customer…
Awful company with zero customer service. Sent about 5 emails and finally got a response to say they couldn't honour my order so gave a refund. They had my money in their bank for about 4 weeks
The phone number on their website doesn't work, so you can't even speak to a human
My boyfriend ordered 2 guns at £100 and surprise surprise they weren't delivered.
Shocking company
It came late and broke within the first…
It came late and broke within the first use and won't respond to emails regarding refund
Terrible experience
Terrible experience. Product didn’t arrive. I chased and chased. Phone number didn’t work for customer services. Had to get PayPal to investigate. Apparently their servers went down but I would be very wary. Eventually got refunded but not a good experience.
Dire shopping experience.
Item not receieved. I sent 2 emails (no response). I then received an email which didnt acknowledge my emails, asking if I received my parcel okay.
I replied informing them no, asked how we proceed. No response for a prolonged time. I semt another email to which no response.
Eventually a package arrived but wrong colour item. I've given up and accepted this, as cannot be bothered trying to communicate for a refund or replacement. Then received an email to say they trust I've recwived my parcel.
Never shopping with them again.
Bad company
Took ages to reach me, and customer service is very unresponsive, takes days on end to get a reply. Gun jammed after a few uses but didn't have the time to chase it up
SCAM
Spent £500 on two items and they haven’t been delivered. No reply from company by email and phone number doesn’t work . Feels like a scam or maybe they have gone under
Responsive company
After a short delay I had my purchase. Communication with seller was good.
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