Chesneys Reviews 

Had a problem with the firebrick at the back disintegrating and I phoned to ask if it was an issue and they sent us out a new one straight away so 10/10 for customer service!!!
We have loved using our Chesneys heater this year with spending so much time at home.!

Great product (Fire and Grill) - high quality and high finish piece of equipment. Excellent and responsive heat control for cooking, plus the combined bonus of an outdoor heater! Food and fire in perfect harmony!

Chesney’s gourmet has transformed our courtyard garden and has meant we have been able to enjoy the outdoors for much longer.

Customer service was exemplary, particularly given such good service with the pandemic causing all sorts of issues for them. Could not recommend more.

Beautiful product but awful after service from Chesney’s. They couldn’t be bothered. Fortunately our fireplace installer was brilliant.

poor quality - product malfunctioned and replacement part was provided which did not fit.

Delivery prompt, fireplaces look great and the Heat range is superb to use. Only slight improvement would be that the Heat delivery team explains how to use and look after it. It's worth buying your charcoal from Chesney's too!

I don't always do these reviews but I imagine Chesney had a rough time logistically last summer so they deserve a decent one from me.
Ordering shortly into the 2020 lockdown wasn't perhaps the best time to do so and difficult for Chesney as supplies came from Italy, the worst hit country at that time.
I didn't know what to expect from them throughout. I always had a sort of doubt somewhere at the back of my mind about what would happen.
To their credit they kept me informed as time went on and I did eventually get my Chesney. I should not really have had those doubts as Chesney were excellent and so far I am pleased with everything. They do deserve the 5 stars for being honest and for keeping to what they said they would try to do, and for the great outdoor cooker that I got.

I have a Chesney wood burner, the Shoreditch model and an outside Heat and Grill - both are absolutely fabulous, perfectly designed, stylish and robust.
Service from the company was also excellent.

The dual barbecue patio heater far exceeded my expectations.

It would be 5 stars as the oven/ heater is fabulous however we were promised 10% back due to the lengthy delivery time and have never received it. I still have the email!
Product excellent promise completion poor.

Great product, well made, but it took two month to receive the product due to lockdown.

Bought a Chesneys Burlington Fire surround for the main lounge. The sheer elegance and style has brought a sense of luxury to the room. More than that, although there are similar surrounds by other manufacturers, the quality of the limestone and the craftsmanship of Chesneys is head and shoulders above the rest.

I acquired a gas stove 6 years ago. They are expected to last for 10 year according to their sales team. It has been the most troublesome appliance I have ever had - they even supplied the wrong model in the first instance. Their back up is so appalling (cancelled appointments and no stock held of parts) that more recently I found my own gas engineer to service the fire. After enduring the nightmare that this fireplace has caused the final straw came when my gas engineer was supplied twice with the wrong part after being told it was out of stock. I now have a fire that does not work at all. In desperation and anger I emailed Nicholas Chesney to ask them to take the fire away and to give me a refund for the years that it has not worked. He declined and offered my gas engineer a refund for the incorrect parts if he was to get in touch. I think that Chesneys have provided me with false information with regard to the efficiency of their products and availability of service and parts and I am considering the next steps. I have never written a review about anything before.

We had a large Salisbury gas stove with balanced flue installed just before Christmas. Within a week the black paint inside on the back of the fire started to tarnish then peel off. Within10 days, the two mirrored sides within the fire box fell off, you could see just a tiny outline of what looks like a glue gun applied adhesive underneath that has failed. We couldn’t contact anyone over Christmas, so did so in the new year. Chesneys referred us back to the supplier who asked for further photos. We were shocked to see when we opened the door to take the photos that there was a huge amount of soot/tar buildup in the fire. We inspected the balanced flue outside and were dismayed to see a black sooty stained deposit of about 10 foot above the flue from the emissions that has badly marked our brickwork. Chesney's offered to send us some paint and glue to paint the interior ourselves and stick the mirror back on, we should not be expected to patch a substandard product that isn’t fit for purpose. No offer to inspect and we are very disappointed that there is no intention to after spending over £2500 on the fire.

Fantastic service from technical engineer Stuart Pollard, after going round in circles with the stove retailer and being ‘fobbed off’ Stuart listened and took the time to solve our problem
Thanks Stuart 👍🏽

Ordered kit off Chesney's in October 2020 and , as I had the wrong size, had to order the 8kw baffle etc. Returned the original ones on October 29 which cost £15 in courier fees but have had no CREDIT from Chesney's as of today(5 Jan 2020) despite numerous emails. Customer service less than poor. Please can you assist.

I bought a Chesney wood burning stove in early 2018 and have been very disappointed with it. It has been used less than 12 times and the problems we have had include:
1. The door handle falls off constantly; it is held in place by 2 tiny grub screws which are not up to the job of holding the handle in place.
2. The door insulating cord has just fallen off, making the stove unusable until it is replaced.
3. The stove regularly pours smoke into our living room until the fire is properly going.
We have had the stove serviced.
If you want to buy a wood burning stove, I suggest you buy a Scandinavian brand where they have the relevant expertise.

The important part is that the stove fitting was very well done and a year in is still looking good and functioning well. Our fitter was helpful, polite and tidy.

The ordering was pretty hopeless. They lost our order and it was only our chasing that got things moving. Apparently there was a rogue member of staff who wasn’t passing the details on. If you can accept some effort to get what you want, then the products are excellent.