My Chesney outdoor BBQ is a fantastic piece of kit not only to use (as a BBQ or heater) but is also a fabulous architectural feature in a garden setting. Chesney Customer Service has proved to be won... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After having a problem with the stove door mechanism Rehmana was very helpful and replied quickly to my concerns she also sent another door mechanism free of charge . Very helpful and excellent cus... Toon meer
Bedrijf heeft geantwoord
Really helpful in providing parts for an obsolete Chesney Heat 500. Wish they still made them - I'd replace when it eventually dies in a heartbeat. Hopefully it will keep going, it's certainly built t... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service. We needed some information about one of Chesneys' stoves. I had a lovely telephone conversation with their costumer services agent Rehmana. She was incredibly helpful, even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products. We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service. We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle. Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation. We express this commitment to excellence with this simple set of day-to-day principles: Quality: ‘Good enough’ isn’t good enough, we must aim for perfection. Beauty: We focus on design, materials, detail and a finish to make the heart sing. Engineering: We manufacture cutting-edge, durable products, that work brilliantly. Inventive: We are always seeking new ways to do things better. Service: We know our customers have a choice, so we deliver a service, second to none. Responsible: We know there is only one planet and we aim to look after it.
Contactgegevens
194-202 Battersea Park Road, SW11 4ND, London, Verenigd Koninkrijk
- 020 7627 1410
- sales@chesneys.co.uk
- www.chesneys.co.uk
4,4
Uitstekend
247 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Great product
Great product. Delivery took longer than promised and I had to contact the company rather than them letting me know that it would take weeks rather than days to deliver it. However, there was an excellent response to my complaint and the product was worth waiting for.
6 februari 2021
Antwoord van Chesneys
Sorry for the delay Alison. I promise you we were doing our best throughout 2020 but supply chain issues and so on made things difficult at times. The fact that customers were patient and understanding was really appreciated by the team, at this end. Thanks again and sorry for the delay Very Best MJ
Helpful when calling
Helpful when calling, making sure that you have the right accessories you need. Delivery as stated
6 februari 2021
Antwoord van Chesneys
Thank you for the positive review, we really appreciate it Best MJ
I bought a bbq/wood burner
I bought a bbq/wood burner
I have been very happy with it
Service great
5 februari 2021
Antwoord van Chesneys
Great news and thank you for the kind words Best MJ
Excellent service
From start to finish - and beyond - the service I received was excellent. Customer service were at pains to understand what I wanted and did not try to tell me what I 'should' have; installation was faultless and when, several months later a problem arose, it was quickly resolved.
5 februari 2021
Antwoord van Chesneys
This is great to hear. Thanks for taking the trouble to let its know Very best MJ
Excellent!
Christian was extremely personable, knowledgeable and helpful. Absolutely top class.
I did feel that he was not well supported by his office staff as they took an extraordinary length of time to process a part refund. (Hence the lost star). All got sorted in the end though.
The product we bought - Bellfires stove - is beautiful and the installers - Ignite - were excellent too.
Would recommend.
5 februari 2021
Antwoord van Chesneys
Thanks very much for the kind words, I will pass on to Christian. I don't know the individual circumstances of your delay but can assure you we have been trying to do our best in difficult circumstances, particularly as the supply chain of our own products and those that we supply on behalf of have been significantly disrupted - Hopefully all good now but apologies once again for the delay. Very Best MJ
Ordered in midst of first lockdown…
Ordered in midst of first lockdown (April 2020) kept me up to date with progress which was tricky for the company always felt we were kept up with situation. Product arrrived Garden bbq and heater, worked perfectly and provided extra gifts due to delay excellent
5 februari 2021
Antwoord van Chesneys
Thanks so much for the kind words Darren, particularly after having to wait. We continue to struggle with lockdowns and supply chain but are trying to keep people up to date with the situation. Enjoy!
Chesneys are one of the market leaders…
Chesneys are one of the market leaders in the UK and judging by the new outdoor BBQ I’ve just purchased I’m not surprised there at the top of the tree. Many thanks Chesneys
5 februari 2021
Antwoord van Chesneys
Thanks John. Very kind of you to say so.
I would happily recommend this…
I would happily recommend this woodburner and the company that produces them. The woodburner is easy to light and very efficient when working.
5 februari 2021
Antwoord van Chesneys
Thanks very much for these kind words Very best MJ
very happy with Chesneys
very happy with Chesneys, everything went really well, als the installer of the fire places, did an exceptional installation
5 februari 2021
Antwoord van Chesneys
Great news and thanks very much for taking the time to say so MJ
This has been one of the best things I…
This has been one of the best things I have bought in a long time (I have the outdoor log burner) - amaing quaity, lights straight away every time, only smokes for a bit when you light it. Lock down saviour
James
5 februari 2021
Antwoord van Chesneys
Great news and thank you for saying so James!
Love it!!!!!
We had excellent service from Chesneys after ordering a Garden Gourmet and their white glove delivery was superb. The Garden Gourmet itself is great fun and works beautifully- it throws out an incredible amount of heat and is great for barbecues and cooking. We love it. This was a great purchase and cheered us up considerably during the lockdowns.
5 februari 2021
Antwoord van Chesneys
Great to hear and however it looks right now, spring IS on its way!
Excellent advice
I needed advice and guidance in respect of my electric stove. I received prompt, professional and helpful service by phone which enabled me to order the correct replacement parts and restore the stove to full working order.
5 februari 2021
Antwoord van Chesneys
Great news and hopefully it is coming into its own in this freezing cold week! Best MJ
Nicholas Chesney was most helpful.
5 februari 2021
Antwoord van Chesneys
I will pass on your comments. Thanks very much for saying so.
I was disappointed that I needed to…
I was disappointed that I needed to replace firebricks within two years.
Also the door handle needed to be stripped down and reassembled due to it becoming too stiff.
The stove is also going to need repainting after three winter's usage.
5 februari 2021
Antwoord van Chesneys
Hi John
we're very sorry that you are disappointed with the performance of your stove. I guess the inevitable question is how much usage it has had? And we presume you have had it serviced annually? Have you spoken to anyone at Chesneys about it? If things aren't working we are always here to help and there are always machines that aren't 100% perfect. that's just inevitable. If we can help, please do let us know, there are direct email options in the Contact section of the website for wood burning stoves.
Brilliant service from A-Z
5 februari 2021
Antwoord van Chesneys
Thanks so much for this, much appreciated Best MJ
Love the fireplace!!
Very happy with Chesneys. Professional and very helpful advice and support with selecting the fireplace and ancillaries, payment options/paperwork, and arrangement of transport.
Highly recommended!!
5 februari 2021
Antwoord van Chesneys
Thanks so much for this. ~ We appreciate every positive word form our customers!
Antwoord van Chesneys
Thanks so much for this. much appreciated and hoping you're still enjoying your product Best MJ
There was a long delay in the delivery…
There was a long delay in the delivery of our item due to Covid lockdown But Chesney's were very good at keeping us informed and compensating us for the delay by way of discount.
3 februari 2021
Antwoord van Chesneys
Many thanks for this Wallace and for your patience. obviously we are sorry about the delay but hope that the product itself will give you years of pleasure! Very best MJ
Great outdoor stove that really gives…
Great outdoor stove that really gives out the heat. The stove works really well and is very adjustable. There is virtually no smoke and it's very well made. I know it's expensive but you get what you pay for.
2 februari 2021
Antwoord van Chesneys
Thanks you I'm, we know you don't need to go to the trouble to post a review and appreciate it very much Best MJ
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.