Chipotle Mexican Grill Reviews 880

This place is their lady manager is absolutely disgusting.
Absolutely Racist manager and pathetic team. I had 6-7 people before me and had 15 after me. There were 8-10 people waiting for pick up orders. All the team was dedicated to pick up orders, almost 6 people were working on that side and There was only one guy making all the orders and that too looks like new trainee. I asked for a help to a manager if they can help this guy to make orders because he was struggling.
The store manager told me if I don't like waiting then I can go to another location
I said "Don't tell me where to go and order my food, I am just asking you get someone to help this guy because waiting for 20-25 mins in queue when there only 6-7 people ahead of you is not a Chipotle thing." And she started her nasty racist game and said " you are bullying a minor and I am not taking your order and if you don't leave our premise I will call the Cops on you ".
I confronted her , again explained her that I am not blaming this guy for anything, I am just asking you to get help for him in a simple manner. But she was the Worst, pathetic, crazy and one of the most rude manager I ever came across. I was getting late for my flight otherwise I would have definitely made sure to see her behind bars.
I would suggest to check the CCTv recordings.

Their recent reviews show how poor they are with customer service.

Fallen into the same hole that other food fast food places have. Loved it,liked it and no can do without. Pay your workers a good pay a fair pay so they don't have to feel like they need to steal it from you or ruin your name and see the difference. I will bet on everything the difference will keep you out of the hole.

My experience was terrible.You should of been there to watch it unfold.for one thing there were rats running around.They did not give me chips. 🤮They are mean.The jannace girl just ASSUMED that my sister was getting food there.Ya jannace.you need to be fired.I am NEVER coming back.get out💩

We have not been to a good Chipotle in the last THREE YEARS and we have been to about 20 different Chipotle restaurants. The quality of the food and customer service has declined dramatically. There is less meat, the meat is sometimes overcooked, we had a meal that was very very salty, there have been hard pieces of meat, they have been out of salsa, fajitas, etc., customer service is non-existent, etc.. We went a year without eating at Chipotle, we used to eat there once or twice a week, and our experience was worse than ever....the food was horrible and we could not get our money back. I learned how to make a CopyCat Chipotle recipe last year and you can't even tell that it's not Chipotle - it's actually better since Chipotle isn't good anymore. We did try again after a year but we are finally done with eating at Chipotle. It's too expensive for it to be that bad. The plus is that we saved a lot of money this past year by not eating out.

I honestly stopped going a year ago after completely giving up on everything there. I got somewhat triggered by reading the recent news that stated that chipotle now “requires” their staff to smile at you. If chipotle’s leadership thinks that’s what’ll fix them then they have no idea how to run a successful business.
Your staff needs proper training for consistency and how to serve food. Fix this first before telling them to smile.
My family, friends, and I will prob never go to a chipotle again. And it sucks. It used to be so good.

I spent 30 minutes as a dasher picking up an order. The lady doing take out was working hard but was overwhelmed. The way the store is set up she had to run to the front make line 15 times to get products that were either out or not carried at her position. The assistant manager was having to not only cook but slice meats and deliver to the make lines. Clearly there is either a set up issue or not enough product is being prepped in advance. This falls back on management.

Two people - Carnitas Bowl and a Barbacoa Burrito plus a Mexican Coca Cola equal $40.59.
Extra charge of $2.85 for Guacamole for each dish, plus the extra we ordered. Tablespoon of Queso Blanco for each dish at $1.70. And the salad - where was the lettuce?
The Guacamole and the Queso Blanco should be part of the dish no extra charge. Fixed incomes and your prices do not mix.
We can and will eat at the mom and pop local restaurant for less including tip from this day forward.
As Arnold Schwarzenegger quoted in the movie "The Eraser" - Chipotle - you have been erased.
Eat at and support the local family restaurant.
Meal was taken at 9926 West Sunset Highway , Spokane, WA 1:20 PM, 4/18/25

Small meat portions. Had to pay extra for a normal meat portion. Did not offer a recipe. Did not ask if I have rewards and so scan my app. No one smiles. Act like robots in a hurry. No eye contact or friendliness whatsoever!

Has anyone successfully contacted Chipotle management? I have been unable to file a complaint regarding the Chipotle on Highway 138 in Conyers, Georgia. Their "Contact Us" and feedback form directs you to a list of questions, which makes me wonder if they genuinely care about hearing from the public.

Today was the last straw for me! While Chipotle prices continue to rise, the quality and customer service have dramatically declined. What makes matters worse is the behavior of their employees. They do not smile, are often rude, and sometimes fail to speak clearly.

On April 12, 2025, at around 3:30 p.m., an employee wearing a mask wouldn’t even raise her voice to ensure we could hear her. To top it off, she messed up my order. This is unacceptable! Who is the manager, and what is happening with their staff training?

The price of a meal is skyrocketing, yet they can't even get the orders right. When it comes to the meat, the portions are minimal, and asking for guacamole, which costs extra, results in barely a dollop on the spoon.
I am a baby boomer, and we took pride in our work, especially as teens/young adults. It seems that many of the people working in fast food are primarily under 20 or in their early 20s. Many do not share that same work ethic. When they serve customers, they act as if they are doing us a favor, and then they have the nerve to ask for tips for merely doing their jobs.

I’ve had enough—I’ll keep my $30!

I ordered a salad and went to pick it up. It was a burrito instead. I took the bag back in the store and they said there were 2 Chris’s and the other person must have grabbed the wrong bag. However the bag I picked up said salad. The young lady said not to worry and fixed the salad. I notice she did not put the side of guacamole in the bag so I asked her about it she said there was no guacamole on the order. I told her it was and the gentleman said no there wasn’t without even looking at my order. Then she said we will give it to you anyway. As I left the store I pulled up my order and took a picture of it. It clearly states guacamole. I guess they weren’t paying attention to my order. Not to mention the store was empty.

I’ve been a regular at the Chipotle in Rivermark Plaza, Santa Clara, visiting a couple of times a month. While the food generally tastes good, the portion sizes are disappointingly small—more like kid-sized servings than a satisfying meal. On my last visit, I had to repeatedly ask the employee (a lady, possibly Indian) for a larger portion, but she seemed indifferent to customers’ requests and didn’t care about providing good service. To top it off, when I got home, I found a piece of fat as an "extra meat" in my bowl instead of the beef I ordered. It’s clear the staff here aren’t well-trained, and the service quality has seriously declined. Because of this experience, I’ve cut back from a couple of visits a month to maybe once every few months. Chipotle needs to step up their game at this location.

I had a terrible experience with a Chipotle gift card purchased online. After a single use, my $100 card was rendered useless. The store manager acknowledged this as a common problem and directed me to corporate, who offered no resolution whatsoever. I strongly advise against buying their online gift cards and doing business with them, as they seem unreliable. I'm thankful I didn't invest in their stock.

UPDATE: Although I have contacted Chipotle repeatedly about the issues described, no corrective action or apology has been issued. Now that I have chosen to make my experience public, Chipotle is actively engaging me. This substantiates my claim that value and quality aren't the goals, only the perception of value and quality is sought by this organization.

Chipotle offers the perfect alternative for individuals that don't want to eat poisonous food. It's not organic, however a salad bowl offers high fiber and high protein that has a lot of flavor and a great deal of options.

Things I have to avoid in order to feel well include grains, processed oils, msg and hidden sugar content. There aren't many places that offer this particular combination of advantages without charging way too much.

Until recently, as a single working male, I spent a small fortune at Chipotle, in particular, the Burlington WA and the Smokey Point location near my place of work. I don't have time to prepare meat and keep fresh salad on hand because it's just me. While, the prices are quite high for a dish that is by volume, mostly beans and rice, it was worth it for me simply because of the long hours I spend working.

There has been some buzz recently about patrons recording video when they order at chipotle, simply because they wouldn't get a good portions unless they did. While this is something isn't really worth it for me to do, I have had to face the realization that profiteers like chipotle aren't interested in providing value, but they are heavily invested only in the perception of value.

I find this notion to be a bit sickening and even after contacting customer service with my own experiences with receiving cold meat and recently, just a couple of tablespoons of meat, the incentive is clear. Chipotle wants the appearance of providing quality/value without the responsibility to actually produce it.

The hubris is this. Your hungry, you go into a Chipotle that charges upwards of $15-20 for one meal if you want meat and guac. They pay their employees a meager and frankly stingy hourly rate. Yet the at the employees digression, they are allowed to serve you a portion of meat that can only be described as an "imperceptible serving". If you question it, it doesn't matter if the employee has worked at the location for 5 minutes or 5 years, the answer is always the same. "That is the correct portion of meat and you must pay extra for more.".

They have some kind of "slight of perception" that they often do with serving sizes as well. I'm certain that they are trained to do this with the sauces. They load up a full ladle then proceed to pour just a small fraction of it onto your meal forcing you to ask for more. If they are so concerned that you may only want a teaspoon of sauce instead of a ladle full, why don't they simply grab a small amount upfront? I once received a portion of rice that was so small, it would be easiest measured by counting the grains of rice. When I visit chipotle right at opening time, I have to choose an alternative meat, the steak is literally and consistently as cold as it would be if they just went and retrieved it out of the fridge. I would argue that this huge health code violation.

I can't speak for other locations, however as for the Burlington location and the Smokey point location I am no longer a patron. When I reported very small serving sizes on dozens of visits to the corporate customer service, they offered me a buy one get one free and proposed no corrective action. The employees are rude and unrelenting if you dare question the portion of meat that is offered. On one occasion I received a portion of shredded beef that was so miniscule, I was astonished that the employees didn't' correct it, it was without exaggeration two compacted level tablespoons worth. I walked out.

Chipotle has shown that they don't care about customers, they care about profit.

Smaller portions, higher prices, and they’re always outta something. Food’s rushed and sloppy. Used to be great, now it’s just meh.

Chipotle used to hit different, but now? Portions smaller, prices higher, and service is just straight up bad. Staff always seem annoyed, rush you, and half the time the order’s wrong. Food be cold or sloppy, like they don’t even try. Ain’t worth it no more.

The food was fresh and although prices have gone up significantly, they're affordable

HORRIBLE! This wouldn't be the first time this happened so I'm finally speaking out. These people do not throw out the chips at the end of the day. They must recycle them and keep them on the shelf for 2-3 weeks. I ordered tacos to go with a side of guac tonight and got home to the worst STALE CHIPS I have ever had. Of course I couldn't enjoy the side of guac I purchased to dip the chips in since the chips were so disgusting. I called the Walnut Creek, CA store on Locust St. to talk with the manager however I only got the corporate customer service call center in some foreign country and talked with "Jericho" who was absolutely awful toward me. He couldn't find it in his heart to compensate me for the chips and guac; just the chips. I am disgusted. This company reported $2.8 billion in just the fourth quarter of 2024. This was an increase of 13.1% compared to the fourth quarter of 2023. This company is obviously doing very well for themselves but somehow are too cheap to throw in a side of guac for a very unsatisfied customer who was given a poor quality product and ALSO treated badly by "Jericho" in customer service. They have no shame.

Order is ready 15 minutes after pick up time, and they always mess up the order. Today my chicken burrito has no chicken... Is anyone from management reading these habitually terrible reviews, or has everyone at this company completely checked out? Maybe they figure people are less likely to get food poisoning if they just stop putting their rancid meat in items? This was my last trip to Chipotle. Bridge burned..

What a RIP-OFF. I would give it negative 5 if I could! Spent over $60 for three burritos that each had maybe two tea-spoon fulls of meat, and exorbitant price on the whole thing and any other condiments you can dare to add. Next time, I'll go to a reputable restaurant, which will definitely result in much less or lesser price, and far better quality!