Choices Reviews 

Choices continue to inform me of issues and offer no solutions/guidance or management of any kind. This is the 3rd time I have been left to sort out the issues my tenant is facing. Given the fees are 11% of the rental value, this service is completely inadequate. I will be sending formal notice to end my contract with Choices tomorrow.

Attentive service to benefit of landlord and tenant

Shiquerah has gone above and beyond to solve a problem we had, extremely happy to have it all sorted before Christmas. Thank you Shiquerah!

Rachel Nichols Has been exstreamly helpful from choices, always gets back to you and is very friendly and helpful.
Rachel has been very prompt in organising builders for the jobs that need doing, very quick to get organised.
Thank you so much for your prompt response and help.

Rachel has been a godsend! I do not have to think about my rental as she is totally in control, I have zero stress due to Rachel’s efficiency, professionalism & friendliness.
Choices are a must-have for any landlord, in all my years with them I have only had a positive & lucrative experience.

My family has worked with Rachel Nichols at Choices for many years; she first looked after my parents' portfolio and then has been helping me since I took over. The quality and consistency of the support she has given over the years have been remarkable.

What is most impressive to me is how Rachel handles everything with equal competence, whether it's a routine repair or a serious problem. When we had a particularly complex tenancy issue, she navigated us through the situation with clear advice and sound judgment, keeping everything professional and ethical whilst firmly protecting our interests.

Her organisational skills are excellent - she stays on top of all the small details that could easily get sidelined, and she is very sharp at spotting potential issues before they escalate. Her communication is always clear and timely.

Seeing friends have difficulties with other agents, I have come to really appreciate the quality of service that we receive from Rachel and Choices. She is professional, reliable, and genuinely committed to doing the job properly. She understands that these properties represent a significant investment for us, and she treats them accordingly. My parents were fortunate to have found her, and I'm equally fortunate that she is continuing to support me. I'd recommend her without hesitation.

I would like to share my sincere appreciation for the Rosie Thampson, Millie Lawlor, Fahad Khan and Shannan. They worked all together as an incredible team. From the very beginning, they all have been incredibly helpful, professional, and caring. Rosie always responded quickly, explained everything clearly and made me feel confident and supported throughout the entire process. Thank you very much for your support and making the process simple and easy.
Regards
Jitender Singh & Amanpreet Kaur

All at choices, have helped me for a number of years and it’s very rare that I write a review ….

In particular my rock … Rachel ….apart from being one of the most pleasant and kind people I’ve ever met … her worth ethic is second to none with the get it done approach.

I place reviews when someone goes above and beyond, ie not just the usual stuff, but the quick divert on a school run to give my wife some keys, or answering my call quietly in the middle of a family wedding … these are what makes Rachel an extremely special young lady, and I thank her sincerely for working with me over the years and becoming a friend aswell as a rock as I started my message with ..

M R

I cannot speak highly enough of my agent Rachel Nichols. She has been servicing my flat for some years now and I have never had cause to query or complain about any aspect of her work. I have found her to be polite, diligent, forward thinking as well as efficient and friendly. Nothing is ever too much trouble for her. I am delighted that she is assigned to my property and is a great advertisement for the company. Thank you Rachel, you take all the worry of my renting my property to tenants .

We’ve had a consistently excellent experience with this managing agent, and the level of service provided has been outstanding. Robyn, who takes care of the day-to-day management, works incredibly hard and is always approachable, responsive, and thorough. He handles issues efficiently, keeps communication clear, and makes sure everything runs smoothly, which gives real peace of mind.

Millie, who looks after the lettings side, has also been fantastic. She is professional, organised, and very knowledgeable, making the whole process straightforward and stress-free. Her attention to detail and proactive approach really stand out.

Together, Robyn and Millie make a strong and reliable team, and it’s clear they genuinely care about providing a high standard of service. Their hard work and dedication do not go unnoticed, and we would happily recommend this managing agent to others.

Rachel Nicholls has been brilliant with the service she has provided over the last 5 weeks. She has restored my faith with the company after previous issues havent been dealt with so top credit to her

I have been with Choices for the last 5 years and have worked mostly with "Rachel Nichols" who right now holds "Deputy Manager" position at Choices. During this whole term, I have found this lovely lady always very cooperative and extremely responsive. And I must say I am very much impressed from the support provided by this lady and on the behalf of this lady, I will highly recommed Choices.

Be very cautious dealing with this lot, still no sign of my deposit almost 6 weeks after moving out, as a tenant under the Choices banner, you are the very lowest of the low, you are not a person, you are a commodity, a thing. Yes I do have mental health issues and have tried suicide in the last 6 weeks. Thanks Choices Redhill, Merry Christmas

Hi there,
Rachel Nichols at Choices is very professional friendly and fair. Nothing is too much trouble for her and she's very pleasant to deal with as well - even during the not so easy times!!!
Cannot think of anyone I'd prefer to deal with.

Rachel Nichols has been very helpful throughout the recent process of our tenants leaving and in trying to negotiate a settlement regards the non return of their deposit due to the condition they left the flat in. Rachel always returned our calls, came back to us whenever she said she would and was most helpful. It has been a pleasure dealing with her.

Shiquerah at Choices has been outstanding since dealing with her. Polite, courteous and always willing to help find solutions to issues or problems.

Shiquerah at Choices, Redhill is the most helpful person. Extremely proficient and supplied the information I requested in a very prompt manner.
Very impressed and grateful for the assistance.

I had bad luck to choose choices for my first stay in UK, this agency didn’t provide any inspection report when I moved in and now special inspections is arranged for check out. I’m sure they do not have any basis of what was good and what was bad but after reading reviews post on Google I’m confident they will do everything possible to hold my deposit and not return a single penny.
When I moved in they didn’t show up at time leading to half working day loss for me. They are not accountable for anything. Although in contract they act as landlord they always blame landlord for all disputes.
When I joined HMO most of the tenants were paying £550-£620 /month, while I was paying £695 (my room is biggest but the difference is not justified). they strictly follow 12 months of renewal contract instead of rolling contract. Because of these kind of agency government brought Tenant protection act 2025, but it will come effective after may 2026. Until then they are forcing foreigners to sign 12 months contract while for other rolling contracts are enough.
I’ll do everything to claim my rights. Just getting ready for the worst possible scenario.
Inhuman agency.

I have used Choices in South Croydon for over 10 years to manage my property. I have always been very satisfied with their overall service. For most of that time I have had Rachel Nichols from the Croydon/Redhill branches as my principal liaison manager. She has done an excellent job in managing my property, she is efficient and very reliable and responded quickly to queries. I would definitely use Choices again in the future.

I am a tenant in Choices property for the last two years.Totally satisfied with their service. This agency is improving their services day by day. I received prompt response from the team especially , Shiquerah Smith. They are Very supportive for the tenants. Thank you.