Choices Reviews 

Rachel Nichols is consistently efficient and helpful in my opinion having dealt with her over a period of time

Thanks Nicola for your help and sorting out so quickly.

I have recently had a tenancy end and the house left in very poor condition. Rachel Nichols has been outstanding in handling the return of the deposit as well as arranging the refurbishment works. Rachel has overseen every aspect which for a remote landlord like myself was very comforting. I can’t recommend her highly enough.

We always have a brilliant experience partnering with Choices. They are professional, reliable, and incredibly efficient. Rachel is always absolutely fantastic to work with—she is extremely helpful, responsive, and always goes above and beyond to sort everything out quickly for us. Highly recommended!

Shameless company

Excellent service, very genial and friendly especially from Rachel Nichols, very convivial and trustworthy, if you need help or advice, she’s the one to go to

As always choices estate agents have been so professional, especially jade today, when she promptly returned my dropped call , polite , and friendly first class service

I've been dealing with choices branch in Redhill for the last 02 years as a tenant, i can say i was very happy with their professional service and attitude towards myself, very helpful and very responsive towards any requests, particularly Nicola Dunn and Nikki Gunner, Thank you Girls for all the support you have given to me.

I recently moved out of a rented house and had such a positive experience thanks to Shiquerah. She was always quick to reply to emails, incredibly professional, and stayed cheerful and helpful despite the many questions and emails from my side.
It’s rare to find someone (an estate agent 😅) who balances professionalism with genuine care. I really appreciated her support and excellent communication.

I highly recommend Shiquerah and Choices to anyone looking for a supportive and efficient experience in renting.

I was very pleased with the support and help I received from shiquerah...very much appreciated...regards James

Choices have just e mailed me to do another electrical safe test even though 1 was done 2 or 3 weeks ago
Alvin has requested it
We have soo many repairs to do we have kitchen that has not been updated in 20 years
I personally have had to repair the absolute waste of space there contractors have made
We have a wall that is soaked because of damp soaking the wall
Anyone want mushrooms
BTW do not even enter a conversation with Rachel rude
I could go on but choices dont care
About you the tenant
They care about the money 💰

Nicky Dunn was brilliant when a leak was reported by the flat below mine on Good Friday. She quickly managed to get hold of the tenants and found a plumber who went round and sorted out the problem. I was extremely grateful, especially as I was 200 miles away on a break and couldn't do anything myself.

I've just renewed my participation as a landlord for the rental of one of the properties I own - this is my second time with choices and the ARO scheme.

I've found the service by the full Choice team to be excellent - which it was the first time I used them.

I have another rental property also have rented out via Choices, this is due for renewal in August. You can be sure that I will be using Choices for that rental too.

Although all the Choices team that I have dealt with have been very professional and helpful at their jobs, I'd just like to give a special mention for the Choices Deputy Manager, Rachel Nichols.

Rachel has been in charge of the renewal of the lease for my tenants, and has smoothed the path to a new tenancy for them. Everything needed to be done was done in a timely and no hassle manner, she made my involvement in the process as easy as possible, for which I thank her!

I'll be renewing on another property I own in August, and I'm sure it will be as easy s this one was. Thanks

I have been with Choices for more than 10 years. The institution is very professional and trustworthy.
Especially Nicky Dunn, Portfolio Manager, is very prompt and courteous.Jey

RACHEL NICHOLS from the Redhill branch IS A GOD SEND!!!! Every interaction I’ve had with this incredible woman has been an absolute delight. She provides the best service, constant and clear communication and emanates pure professionalism. Quick with resolutions to issues I have encountered and goes beyond that of just mere customer service.

Shiquerah Smith was very helpful and professional. She responded to my emails promptly and made the whole renting process smooth. Great customer service.”

Rachel Nichols is one in a million! There is nothing that girl can’t or won’t do to ensure both my property and myself is protected , and ensures all relevant legislation is complied with in a timely manner. She is always calm and reassuring especially when having to deal with having to evict tenants (a new experience for me), to ensuring my property is well looked after, obtaining quotes from various tradespeople and brought back to a high standard. I know I have nothing to worry about - she is always one step ahead of me. I am constantly both amazed at her tenacity as well as her work ethic. I wouldn’t be without her! Thank you Rachel!

amazing service

I am very pleased with the service and support provided by the agency, their flexibility in accepting alternate repairers helps save time and send competent persons. One to call out is Nicky Dunn, she has been very prompt and clear in all communications and helping to manage an excellent experience.