I was pleasantly surprised at how helpful they are. I ordered several items making one mistake and the item didn't fit. I sent he item back as instructed. After a week I inquired if they had recieved... Toon meer
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Lees wat reviewers zeggen
BUYER BEWARE!!!!! I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way! £20 in calls for 6 minuites,the delviery never came and customer service in NON EXIST... Toon meer
Bedrijf heeft geantwoord
I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will b... Toon meer
Bedrijf heeft geantwoord
I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as C... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Contactgegevens
Unity Grove, L34 9AR, Prescot , Verenigd Koninkrijk
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
3,0
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great straightforward service
I ordered a jacket for my husband but on receipt it was too tight. I returned it and requested a replacement in the next size up. The exchange was simple: the item was returned to an Evri collection point, I was notified when it had been returned to Chums, and a replacement was received today. Great, straightforward service
7 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your lovely review. We're delighted to hear that the exchange process was straightforward and hassle-free. We hope your husband is pleased with the new fit and look forward to serving you again in the future.
quick delivery of goods after order
quick delivery of goods after order. products of high quality and as advertised. easy web site to use.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your feedback. We're delighted to hear that your order arrived quickly and that you were pleased with the quality of the products. It's also great to know that you found our website easy to use. We appreciate your support and hope to see you again soon!
I had ordered a cushion before and my…
I had ordered a cushion before and my other half asked me to order one for him they are very comfy to sit on and my order came quickly I was very pleased now we have one each either end of our settee and would recommend the company for there sales service
7 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your wonderful review. We're delighted to hear that you and your other half are both enjoying your cushions and finding them so comfortable. It's great to know your order arrived quickly and that our sales service met your expectations. We really appreciate your recommendation and hope you continue to enjoy your cushions for years to come.
I had a problem with my order but on…
I had a problem with my order but on speaking to them it was immediately sorted and the service is excellent. I would recommend this company for their prompt customer service.
27 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your kind feedback. We're sorry to hear there was initially an issue with your order, but we're delighted our team was able to resolve it quickly for you. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience.
Cord trousers
Excellent company bought a lot goods from Chums, fast delivery service, good quality clothing.
27 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your wonderful feedback. We're delighted to hear that you've purchased many items from Chums and have been pleased with both the quality of our clothing and our fast delivery service. It is always rewarding to know that our customers are happy with their shopping experience.
We look forward to serving you again in the future.
Do not order from this company
Do not order from this company. My mother who is 89 ordered some shoes which started to fall apart shortly after purchasing them. We have contacted their customer services via email three times and have not had the courtesy of a reply, let alone a refund.
UPDATE 7 Aug 26 - in spite of Chums replying to my complaint here online, they have not followed up at all. All their response was for show. Very disappointing and shows their lack of integrity and professionalism.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review. We are very sorry to hear about your mother's experience and appreciate how disappointing this situation must be.
We would like the opportunity to investigate this matter further and help reach a resolution. We have responded via Trustpilot requesting additional information so that we can locate the order, review the details of the case, and look into the concerns raised regarding previous contact with our Customer Services team.
Once we receive the requested information, we will be happy to assist further and work towards resolving this issue as quickly as possible.
ordering and delivery was great but the…
ordering and delivery was great but the item wasnt that good the trainers have got what it looks like a white scuff on it on a navy blue trainer disappointing as this was my first ever order i made
29 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review. We're pleased to hear that you were happy with the ordering process and delivery service. However, we're very sorry to learn that the trainers did not meet your expectations and arrived in this condition.
As this sounds like the item may be defective, we would recommend returning the trainers to us in line with our returns policy. We will be happy to issue a replacement item or a refund, depending on your preferred action.
We sincerely apologise for any inconvenience caused.
Returned goods for an exchange been…
Returned goods for an exchange been waiting 4 days an update on when goods will be dispatched
28 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your feedback. We're sorry to hear you're still awaiting an update on your exchange.
We've requested further information so that we can review the status of your return and provide you with the latest update regarding the dispatch of your replacement item. We appreciate your patience while we look into this.
3rd purchase work trousers for the…
3rd purchase work trousers for the office very good
15 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your continued support. We're delighted to hear that this is your third purchase of our trousers and that you're pleased with them. It's wonderful to know they're serving you well for the office. We appreciate your loyalty and look forward to welcoming you back again soon.
Great service easy to order and didn’t…
Great service easy to order and didn’t have to wait too long
23 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your feedback. It's great to hear that ordering was easy and that your items arrived quickly. We appreciate your support and hope to welcome you back soon.
Antwoord van Chums
Thank you for your review. We're delighted to hear that everything went smoothly and that you were pleased with the delivery service. We appreciate your support and look forward to welcoming you back again soon.
My uncle loved his new trousers and…
My uncle loved his new trousers and belts he ordered, they are good quality, good value, and very quick delivery. Will definitely recommend and will be looking on there for the prefect Christmas presents
1 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your wonderful review. We're delighted to hear that your uncle loves his new trousers and belts. It's great to know that you found the items to be good quality, great value, and that the delivery was so quick. We truly appreciate your recommendation and hope you'll find some perfect Christmas presents with us when the time comes.
Sizing issue.
Ordered a pair of trousers my usual size but when I received them they were hopelessly out. Returned them for an exchange but am still waiting.
22 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review. We're sorry to hear that the trousers you received were not the size you expected and that you are still waiting for your exchange.
We understand how disappointing this can be, especially when ordering your usual size. We'd like to help resolve this for you as quickly as possible. We have requested further information from you via Trustpilot so that we can review the status of your exchange and ensure an appropriate resolution is reached without delay.
We apologise for any inconvenience caused and look forward to hearing from you soon so we can investigate this matter further.
Quality kitchen accessories.
Kitchen hob covers arrived well packaged and appear to be nice quality items, as described. Delivery was quick following order.
24 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your lovely review. We're delighted to hear that your kitchen hob covers arrived quickly, were well packaged, and matched the description provided. It's great to know you're pleased with the quality of the items. We appreciate your feedback and hope you enjoy using them.
Delivered on time and clothing good…
Delivered on time and clothing good quality, thank you
29 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for taking the time to leave a review. We're pleased that your order arrived promptly and that the clothing met your expectations for quality. We appreciate your support and hope to welcome you back again soon.
goods arrived as expected and son is…
goods arrived as expected and son is pleased with present
28 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review. We're committed to providing quality products that offer comfort and a great fit, so it's wonderful to hear that your purchase lived up to your expectations and that your son was pleased with his present. We look forward to serving you again in the future.
Everything received in good order
Everything received in good order. The quality is great and the fit is all I hoped for. Thank you
16 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for taking the time to share your feedback. We're glad that your order arrived safely and that you are happy with the quality of our products. Thank you for choosing Chums, and we hope to serve you again soon.
Antwoord van Chums
Thank you for your lovely feedback. It's great to know that you were happy with the service received when shopping with Chums. We look forward to welcoming you back in the future!
The goods were delivered in good…
The goods were delivered in good condition and in good time.
22 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review. We're delighted to hear that your goods arrived in good condition and within the expected timeframe. We appreciate your feedback and hope you enjoy your purchase.
Very efficient and good selection of…
Very efficient and good selection of men’s clothes
31 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your lovely review. We're pleased that you were happy with the service you received and that our range of men's clothing met your needs. We look forward to serving you again in the future.
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