I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
BUYER BEWARE!!!!! I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way! £20 in calls for 6 minuites,the delviery never came and customer service in NON EXIST... Toon meer
Bedrijf heeft geantwoord
I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as C... Toon meer
Bedrijf heeft geantwoord
Very poor Customer Support. Returns process slow and confusing. Evri confirm shoes returned to them but Chums say not received even though I have confirmation from Evri. Agent seemed half asleep... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Contactgegevens
Unity Grove, L34 9AR, Prescot , Verenigd Koninkrijk
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
3,0
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Order never recived
Order never recived, Evri lost it.
Will not use again as long as they use evri for delivery
2 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I'm very sorry to hear the parcel was never received. We'd like to investigate this for you straight away and arrange for a member of the team to call/email you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
I purchased the longer cargo shorts (2)…
I purchased the longer cargo shorts (2) and worn them ever since they arrived. Fit well, comfortable, and pleased with them.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your great feedback! We're delighted to hear that the longer cargo shorts fit well, are comfortable, and have become a regular part of your wardrobe. We really appreciate your support and hope you continue to enjoy them.
Great product and service
8 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks so much for your review! It's great to know that you had a positive experience with both our product and customer service. We hope to see you again soon!
My Order exceed expectations in terms of quality, design & pricing
I recently saw a special offer in a well-known magazine for a Chums duvet cover, pillow cases and fitted sheet set. It had such a pretty design which added to the appeal. I placed my order online with Chums and received confirmation including the special reduced pricing. My order was being delivered by Evri courier and they provided me with tracking details so I could monitor my package. It arrived as promised within 2 working days. I have always found Evri to be most reliable and they've never let me down. I am delighted with my duvet set. It has exceeded my expectations in terms of design and quality and of course I have also benefited from their special pricing offer. The combined services of Chums and Evri is a re-assuring buiness association so many thanks to both teams.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for such a lovely review. We're so pleased to hear that everything from discovering the offer to receiving your order went smoothly. Knowing that the duvet set surpassed your expectations for both style and quality is exactly what we strive for. We truly appreciate your recognition of the service provided throughout your shopping journey and thank you for choosing us. Enjoy your new bedding!
The sizes are accurate and the quality…
The sizes are accurate and the quality is good for the money. They are my first port of call for online clothes ordering. Very satisfied with the service.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your wonderful feedback! We're delighted to hear that you find our sizing accurate and our products good value for money. It's especially rewarding to know we've become your first choice for online clothes shopping. We truly appreciate your support and look forward to serving you again soon.
Great service and quality products
Order delivered quickly and product was ideal so I kept it, though there is a no quibble easy-returns procedure if you need it.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for taking the time to leave a review. We're so pleased that your order arrived promptly and that you were happy with the product.
We strive to make shopping with us as easy as possible, including offering a simple, hassle-free returns process should it ever be needed.
Thank you for choosing to shop with us.
Special offer plus free postage and…
Special offer plus free postage and trousers were comfortable fit.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your lovely review. We're delighted to hear that you were able to take advantage of our special offer and free postage, and that you're pleased with the comfort and fit of the trousers.
We appreciate your feedback and hope you enjoy wearing them!
Antwoord van Chums
Thank you for your wonderful feedback. We're delighted to hear that your order arrived on time and that you're happy with the fit and quality of the product.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Absolutely useless
Absolutely useless, despite ordering on Amazon with Prime, sent goods by EVRi and didn't turn up. Refunded by Amazon
10 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
hank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how frustrating this situation has been. To allow us to investigate this matter fully, I have requested some additional information via Trust pilot. If you could respond with the details requested, we will be able to look into this further and work towards a resolution.
I ordered a dress,size 18
I ordered a dress,size 18, very pleased with the style and the length.The price was ok but the charge for postage isn't so good
12 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your kind comments. We're pleased to hear that you're happy with the dress. Our postage costs are based on the size, weight, and delivery service selected for the item. These charges help cover the cost of safely packaging and delivering your order to you.
We understand that postage costs can be frustrating, and we always aim to keep them as competitive and transparent as possible. Your feedback is appreciated and will be taken into consideration as we review our services.
SCAMMERS…
They delivered my order to a completely wrong address. I have called them multiple times, paying for each call and they tell me the item was being sent back to them as they supposedly requested from evri. I have contacted evri and this is NOT TRUE. I spoke with some one today at chums called TRINITY, a woman, and she was terrible and rude! Do not lrefer this is a scam website with terrible customer service. They do t respond to emails..on,y option is to phone them on a number that charges.
! My bank is having to intervene
4 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your feedback, we are very sorry to hear about your experience. We sincerely apologise for the inconvenience caused by your order being delivered to the wrong address and for the difficulties you encountered while trying to resolve the issue.
We take all customer concerns seriously and would like the opportunity to investigate this matter further. We have requested your contact and order details via Trustpilot so that we can review the circumstances surrounding your order and work towards a resolution for you as quickly as possible.
Once again, we apologise for the frustration and disappointment caused and hope to hear from you soon so that we can assist further.
I ordered trainers from them and within two weeks the tread fell apart…
I ordered trainers from them and within two weeks of wear, the tread started come apart. I emailed them with photos, just got bog standard reply that they received the email. Then got an email saying sorry my purchase not suitable, and advised to send them back in original condition with tags still on, which not possible, as worn them. Sent email stating again my complaint, then no reply for 2 weeks! Emailed again a letter of complaint, giving them two weeks to reply, dead line gone and nothing. Head office will be contacted now!
For years I have been a customer and had no issues with the trainers. Their customer service is crap! They should remember that without customers, they haven't got a business!
7 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how frustrating this situation has been.
We understand your disappointment that the trainers developed a fault after only a short period of wear, and we're sorry that you feel your concerns have not been handled as expected. We also apologise for the delays in communication and any confusion regarding the return requirements.
To allow us to investigate this matter fully, I have requested some additional information via Trustpilot. If you could respond with the details requested, we will be able to look into this further and work towards a resolution.
Very efficient
I sent crop trousers back as wrong size, re ordered bigger size which I received very quickly, great service, will be ordering again
9 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your kind comments. We're pleased that we could get the correct size to you quickly and that the exchange process went smoothly. Customer satisfaction is very important to us, so we're delighted that you had a positive experience.
we have uch sed chums for quite some time 100%
we have used chums for quite some time now thay are a 100% great company top quality good at reasonable prices returns are free and simple to use thanks from eric whitnall
9 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your wonderful review and for being a loyal customer. We're delighted to hear that you've consistently found our products to be good quality and reasonably priced. It's also great to know that you've found our returns process simple and convenient. We truly appreciate your continued support and look forward to serving you again soon.
Antwoord van Chums
Thank you for your lovely feedback. It's great to hear that you found a great choice of products and that your order arrived quickly. We're pleased you were happy with the service you received and hope to welcome you back again soon.
Chums did refunded for the item I never…
Chums did refunded for the item I never received.
I do believe chums did send the item, it was their delivery operator, Evri is the issue.
Evri has “delivered” my items to me. I live in a block of flats and every time Evri leave it by the communal front door instead to my flat on the 2nd floor. There are signs, even one with Evri not to leave parcels there but they either ignore it or, take a photo it was delivered then take it for themselves. I never seem to get my parcels from Evri.
Whilst Chums use Evri, I won’t buy any more items from Chums to save them losing money.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your review.
We're sorry to hear about your experience and appreciate your comments. While we're pleased that we were able to arrange a refund for the item that was not received, we understand how frustrating it must be to repeatedly experience delivery issues.
Your feedback is valuable and will be passed on to the relevant teams. We sincerely regret the inconvenience this situation has caused and are sorry to hear that it has affected your confidence in ordering from us in the future.
Thank you for giving us the opportunity to assist with your refund, and we hope that we may be able to restore your confidence in our service at some point in the future.
I did not get a replie to the trousers…
I did not get a replie to the trousers l sent back
8 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
We're sorry to hear about your experience and appreciate you bringing this to our attention. To enable us to investigate your returned trousers and any outstanding refund or exchange queries, we have requested further information through Trustpilot. Once we receive your details, we'll be able to review the matter fully and work towards a resolution.
Thank you for your patience, and we hope to hear from you soon.
Great service
Quick delivery kept up to date with my order, will use again..
22 juli 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your kind review. It's great to hear that your order arrived promptly and that our updates kept you informed every step of the way. We're pleased you had a positive experience and look forward to welcoming you back soon.
Great straightforward service
I ordered a jacket for my husband but on receipt it was too tight. I returned it and requested a replacement in the next size up. The exchange was simple: the item was returned to an Evri collection point, I was notified when it had been returned to Chums, and a replacement was received today. Great, straightforward service
7 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your lovely review. We're delighted to hear that the exchange process was straightforward and hassle-free. We hope your husband is pleased with the new fit and look forward to serving you again in the future.
quick delivery of goods after order
quick delivery of goods after order. products of high quality and as advertised. easy web site to use.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thank you for your feedback. We're delighted to hear that your order arrived quickly and that you were pleased with the quality of the products. It's also great to know that you found our website easy to use. We appreciate your support and hope to see you again soon!
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