Cineworld Reviews 1.668

Must me the worse Customer Service in the UK. Telephone’s no longer working, Customer Service email address no longer working. All enquiries have to be made through their website, where a bot answers everything. If it doesn’t understand you correctly you’ve had it! because it is impossible to actually communicate with a human.

AVOID CINEWORLD - use other quality companies.

On 26 December, there was a disruption in the screen, so I left and only requested a refund for my drink. Instead of processing the refund, I was charged again. It’s only £10 in total, but it’s the principle. It is now 19 February, and the customer service and attitude I’ve received throughout this period have been very poor. I have only been offered a refund for the costs incurred, and I feel some compensation for the error, delay, and poor customer service should also be provided.

Zero customer service. They no longer have a phoneline. I contacted them through email and social media. Tried to book 3 tickets for an IMAX screening use the three voucher codes and the cineworld app for whatever reason took my money but the booking failed, cineworld app fault this was. Was told to go back to three and that cineworld could do nothing. At end of the day because of the cineworld app I have now lost 3 voucher codes and am still waiting for a refund 2 days later after the booking failed. Personally don’t see cineworld lasting much longer in all honesty when they have zero customer service

Booked tickets at Milton Keynes for my son and friend. They wouldn't allow them in as friend forgot his ID - but they had no customer service to speak at MK cinema, and said I would need to contact customer services through the website. Its all automated, couldn't speak to a person, filled a form in and no refund or voucher provided - just an automated e-mail to the one I sent - I don't think it was even read by a human. A really poor service, and will be avoiding in the future

After 25 minutes and three failed attempts to get from selecting seats to reaching a payment page we gave up and booked with another cinema chain. A slightly longer drive but realistically the Cineworld site was so poor I didn't want to trust it with card information. If the site is so poor I can't trust their card security.

Just diasapointing. Extremely expensive. Made to feel like I was kicking up a fuss when i really wasmln't when i stated we couldn't have seats not together as my sons only 3. He sits in my lap most of the time anyway so i said could i please have one seat so he can sit on my lap as he was excited for the film and no other kids films on. They charged me full whack (9.99 for kids seat and 13 quid for adult) . Even though i pointed out i was only using one seat due to availability was met with a robotic response from lady at counter. Very poor. Won't be back

Trying to cancel my annual auto-renewal as required in their T&Qs by email. Get the same automated response that I need to reply to the email should I wish to cancel. Then nothing, just the same email again. The phone helpline listed on their website is no longer in service. Dismissal service!

On the rare occasion I try to book tickets online for Cineworld (I prefer Vue as they're cheaper but sometimes they don't have a lot of time slots for certain films) the website never lets me book. I get up to 'confirm booking' and then get a never ending spinning circle that times out and tells me the booking has expired. This is the only website where I have this issue. Weird.

Very simply, I took my daughter to the cinema and screening smelt bad throughout. The place was dirty with sticky floors, the seats were old fabric ones and heavily stained, and there was discarded food everywhere — on the floor, on seats, and even as you walked to the screening.

The projector showing the feature-length cartoon kept going dark and light and was constantly flickering, which made it hard to watch.

This was reported to staff on site, who showed no interest whatsoever. We ended up leaving before the film had even finished.

I then emailed in and received a farcical response two weeks later from management saying I should have left within 20 minutes, as that is their protocol for complaints. I wrote back questioning this shambolic response, only to receive another email confirming they had “definitely taken my feedback seriously” and that they would not be replying any further.

Well done Cineworld Rochester, you have really let your quality shine through.

In summary, you get what you pay for. Paying extra for Showcase Bluewater is ALWAYS worth it over this circus — and I use the word circus deliberately, as clearly the management are clowns.

Shambles.Dog.Waste of time.

Use a local independent cinema.
Use any other cinema possible or watch on your phone after release.

Dodge this bullet. Don’t even try to use customer services if you need help.

AVOID.

AVOID

after removing my Unlimited payment details from the app I was surprised to see my account debited. Customer service, though polite, refused to give me a refund, even though I explained I was not in the UK for the next 3 months.
I have been an unlimited member since 2015, enjoyed using unlimited, but it seem extremely unfair to charge me for a service I am unable to use.
They weren't even able to offer me on month credit when I planned to restart my Unlimited membership.
When customer services say they are sorry to be "losing you as a valued Unlimited customer" it's just empty words.

Impossible to talk to anyone at cineworld now. All I want to do is update my DD but all I get is an email that says cancel and rejoin - oh what and lose all the discounts!! Useless!!

Just walked out of Avatar 3D at Cineworld Llandudno after they projected the entire film out of focus. No wonder cinemas are dying.

They don't warn you of parking fines. The film avatar is over 3 hours which rather conveniently the car park used yo vev4 hours and is now 3 hours. There's no warning sign and now machines either in the carpark or in the cinema!

Will never use cineworld again. Thanks for the £100 fine.

Staff were very polite & helpful. Enjoyed the film, lovely,warm & clean with no interruptions. Get my vote every time👌😜

The website is not fit for purpose. Tried booking x4 tickets for a film on Saturday at significant cost and the transaction crashed both times. Order voided but they still take the money for 2-3 days.
My local Cineworld hasn't been invested in since I can remember and yet is more expensive than ever. It is the only multiplex option in my town. This company needs to be kicked out and a functional outfit (Vue or Odeon) brought in.

I went to the cinema on a Monday evening as it was the only day I had off, half way through the movie I had to be evacuated because people had let fireworks off in Enfield Cineworld so I never got to watch the end of the movie to make matters worse I was told by staff I would be refunded and heavily compensated yet after 12 emails back and forth they have refused to even refund me my popcorn or drink I had to leave in the cinema plus they still haven’t refunded my ticket instead they turned around and said we can’t see your payment on our system I literally showed them screenshots of payments on my online banking and my picture of the cinema tickets this company’s customer service is shambles never use again!!!!

Trying to renew Unlimited Membership for myself and my wife using a discount voucher and the process is a complete joke. You complete the form on line and receive an automated response with instructions. Item 1 is reply to email - which you can’t for the mailbox does not accept replies. This means you can’t inform Cineworld that’ll about any issue with renewal. I have completed numerous forms on line and the response is always the same The whole process is flawed.

Utter rubbish, the website to join Cineworld is a complete joke. Tried several times to register without success and when I did finally register, login told then told me my credentials were incorrect. Tried to change password and received no emails. Complete and utter shambles

It was good but we complained about a boy behind us who was kicking and pulling our chairs and also shouting and we went out to speak to someone but the manager didnt really do anything about it