Cineworld Reviews 1.668

Tried for 45 minutes to book two tickets to cineworld , on line to watch avatar , once I logged in as they requested , could not get passed the “join our club for£12 a month” page. Then tried to re log in , 4 times using the log in details was not recognised.
So gave up. Will wait for it to buy on Apple TV No wonder the seats are dropping

Everything about Cineworld is so Frustrating. In my eyes it is ant-disabled.
They don't mix screens for all films so wheelchair users can sit in the screens with seating at the back. Really annoys me as end up missing the films.
Don't tell you when the lifts break down, so get wasted journey.
They don't show what screen the film is on until you get to the end of booking page and after going back and forth trying to find a suitable screen a few times, the website blocks the computer for ages because we have to end the booking sequence. So anoying. Wht not put the screen the film is on at the start time before clicking to book it. That makes sense. I have said this a few times now but you do nothing, because you don't care.
Listen to your customers and realise that the website booking sequence is frustrating for dissabled seat booking, we can not sit right at the front so need to book screens that have seating at the back. Schedual films so they always have showings in them screens also. And most of all, stop blooking our computers from booking because we have to go back and forth to find out what screen it is showing for each time, Or put the screen at the start of the bookingings so we know what screen is for what time the films are on.
Sorry for the rant but you will get more customers and more satisfied customers, if you use lived experience from us to improve your procedures etc.

Update-Yet another film called They Will Kill You has not been on a screen with disabled wheelchair spaces at the back. There is six screens out of the Twelve, so why in my opinion do you discriminate the disabled.
Shame on you.

Really grateful to the manager at rushden lakes today for helping us after I booked tickets online to the wrong cinema. Thank you & merry Christmas

Is nothing wrong for your id to be checked. Believe me i been in situation, getting tickets food and drinks soda or hot drink. Walking up to check in. Asked for id and because i didn't have one for myself and i am nearly 50 years old and person with hidden disabilities i took with me also had no id because it is my responsibility to bring some.
I ask staff what do you like me to do with tickets and all drinks and food. Staff very professionally provided different screening. Plus i learned to be prepared in the future.
Checking id it is for myself safety 1st, person whom is with me and all of us. Safety comes first. Thank you

Horrible, i bought tickets as a guest 30 minutes before the cinema started, but received no qr code for the two tickets. Neither did i get any receipts in my email whatsoever. I contacted the customer service but they just wouldnt budge on their stupid policy of not being able to do anything about past performance. How is it my fault that i couldnt access your performance because of your own system issue.

Website changed my location while booking and I had to rebook. Ended up paying twice. Requested a refund and they said no.

The customer service is insulting, your complaints and questions will be completely ignored. They pick and choose when people are allowed to use their carer cards, im unable to book an IMAX showing of the shining this week but my carer card works for everything else, this stops my child from coming with me to the cinema, it’s one of the only things they enjoy doing and Cineworld do nothing but add stress to the experience. They are useless, unhelpful and heartless, they have no care for those using carer cards and will do nothing to help. Another useless corporation.

Website changed my location, cannot get refunded

Won’t be coming back to the one in chichester, me and my cousin went to watch a 15 rated movie as we are both 15 but they insisted to have id , we showed them photos and videos of our passports but they said they needed it in person but after we got back we looked on the website to find out you only need photo proof! staff were very rude and arrogant towards us , definitely will not be going back there

Booked a Saturday tickets come through a Friday tried to let them know and was offered no refund or vouchers will not go back.

i was not happy about what thay did when i went to wach five nights freddy's 2 with my boyfriend and my dad and 2 uther people that i know and thay ask of ID from me and thay said that was not alode to see it i needid to have ID WITH ME and how can i give them ID when i don't even have ID so i am not happy with this and my dad not happy ether and my dad had a big argmunt with the girl in cineworld about it so if anyone goes to see five nights of freddy's 2 thay will do the same to you so i say don't go to Cineworld all ok and i am never going to CINEWORLD EVER AGINE I AM VERY MAD AT IT TO so the plays can just have a one ⭐️

received an email from Cineworld welcoming me with a new membership number, i have been a member for nearly 10 years, email say contact us if you received this in error with an email address to reply. Replied to the email address which bounces another email saying we can't be contacted by email! redirected to the automated online service and none of the options in the drop downs fit the message that needs a response. selected Unlimited, and then the options only give you the option to request a new annual membership that expects you to cancel the old one or report a missed payment. AI search provided a phone number but that just produces an automated response that they don't do a call service any more, absolutely hopeless, guess this means i have to go to the cinema and complain in person.

I’m really disappointed with my recent experience with Cineworld.
On Tuesday I tried to book tickets using a voucher code for a Thursday showing, but accidentally selected the Tuesday performance. I realised straight away, cancelled the booking within about five minutes, and went to rebook for Thursday – only to be told the voucher code had already been redeemed.
I contacted Cineworld immediately via the Contact Us form to explain the situation, but received no response in time, so I had to pay full price for the Thursday booking.
When Cineworld finally replied on Saturday, they didn’t address my specific concern at all. Instead, I got a generic, copy-and-paste message saying they’re unable to amend or cancel bookings and that I should manage my own booking via the website or app – which is exactly what I had already done, and which caused the issue in the first place.
Very slow to respond, no acknowledgement of the actual problem, and no effort to resolve it. Overall, a very frustrating experience.

Was a very unpleasant movie experience. We booked tickets for watching zootroplis 2 with my family and parents for a treat. (Cineword is More expensive than the vue by quite a lot!)
Do not go to plymouth if you dont want to have to deal with other music and bass noises throughout your whole movie.
Throughout the movie especially after the first half you could hear other music and bass soo loud you could feel the vibrations on your feet. Its was really distracting and annoying. Couldn't go out half way through due to complain to my little boys sitting with me. For the price I would expect no other distracting noises for other rooms!! Contacted customer service and they still havent replied......

**update** they replied after a long time They know the 4DX rooms affects other rooms. With vibration and noise So its a known problem and they still put people next to it!! Recommend Vue over them anytime!!!

Have a customer services telephone helpline, where you can TALK to a human being.
I made a mistake and booked a 3D viewing for my autistic son and his carer, paying £30.(expensive)
I was unable to cancel the booking, so I booked for a later performance of the 2D version paying a further £25 and they won't even consider a refund.
Won't be visiting again. £6 for popcorn too, disgusted.

Bought my kids and partner’s vouchers with popcorn drinks and film oldest daughter tried booking other week after having it 10 months wouldn’t work, long story short they only last 6 months , why 6 months absolute ridiculous why would a business only warrant for 6 month it should be at least 12 months, me and my partner usually go probably every month I’ll never go there again from now on !

Both myself and my wife have had unlimited cards before but used annual pass codes and so didn’t have to deal with cineworld directly. We decided to try the monthly version before committing to annual this time and make sure we would use it. All sounds great except as other people have noted the customer service is nonexistent. It took me 2 months to cancel my membership and my wife is still trying to get a response causing me to have to freeze my payment card. The irony is we were trying to go back to annual as we really enjoyed regularly attending - not so much now. The whole experience has been massively soured, I’d rather travel further than give them another cent.

i went to cineworld in central london cineworld leicester square, how is there 4 rows, screen is tiny, whats the point in going to the cinama if the quality is that bad, plus i think cineworld need to get rid of putting popcorn in a paper bag, its not possible to carry that paper bag and a drink at the same time, especially when trying to enter the showing, the door had a handle which you have to pull to get in, i spilt some popcorn on the floor trying to open the door, they need to put the popcorn in a box instead. also i didnt get why the adds took 30 minutes thats insane, normally they take a max of 20-25 mins.

Beware, they're thieves and scammers! I've been trying to cancel my membership for two days now. I've sent five emails. I printed out the form, filled it out, and submitted it, as per their terms and conditions. They told me I needed to verify my information first! And then they stopped contacting me. They're scammers! They're trying to scam me into paying for another month! I don't recommend them.

Decent cinemas, (with overpriced concessions, of course) but how racist are these people? It is impossible to view their website from France.
When I try to do so, I get this message "Sorry, you have been blocked
You are unable to access cineworld.co.uk This website is using a security service to protect itself from online attacks"

I am not an online attacker. I'm a (former) frequent Cineworld customer who now lives in France. But I travel to UK very often, and always go to the cinema when I'm there. No other UK cinema chain blocks me because I am trying to view their website (and book tickets) from France.