Citroën United Kingdom Reviews 

My wife has a DS3 which fell under the Stop Driving warning due to faulty Takata airbag/s. Having by chance found out about this recall earlier in the year I immediately booked car for the repair at my nearest Citroen garage/dealer West Heath Garage in Farnborough. After two false starts where garage cancelled my appointments a third was finally agreed and they advised they would collect my wife’s car from home. At 16:30 the night before they called to say they would not now collect car as their insurance would be invalid (as would ours if I or my wife drove it to garage) and that we would have to arrange a tow truck to get it there). At such late notice I had no choice but to try and arrange said tow which luckily I was able to do. The cost of that tow was £100.00 and that was a month ago. On calling Citroen at the time to ask how to claim the tow charge back I was told that this information should be confirmed early August.Today I called Citroen to ask how to make that refund claim and was told by operator they would email details and that I would have instructions how to claim which would mean providing a copy of the receipt.

I received the email which contained a complete lie with the sender saying we had discussed that I could claim £50.00 plus £1.00 per mile up to a total of £100.00…… this is factually not true.

I expect reimbursement of the FULL £100.00 if not I will take legal action to recover the full amount.

For the poor thousands of drivers out there (not just Citroen owners affected by this recall) I just hope you manage to get your cars repaired promptly and not as seen in the Press, potentially having to wait until next year and when you do you get ALL your costs recovered.

Citroen/Stellantis … your management and customer interface on this debacle has been and is utterly appalling.

For those still trying to get repair sorted just some advice and DO NOT accept anything Citroen may say over the phone and incur costs without first getting written confirmation that you can claim those costs back IN FULL . Bear in mind there is the small claims court that can be useful in these situations.

I would like to let people know who are taking their cars into any Citroen dealership about the absolute disgusting customer service I have received when my DS3 has gone into Bassetts Citroen Bridgend. I took my DS3 in today to have the airbags replaced due to the recall. They made me sign a repair order when I dropped the car off at 09:30which they said was to give authorisation for the repair. I had a phone call at 16:02 to say car was ready to be picked up. I arrived to pick up my car, everything seemed fine until I read the repair order which stated that the glovebox of my car had multiple cracks in it, which I found strange as there were no cracks in my glovebox when it went into Bassetts Citroen this morning. I checked the glovebox only to find the cracks were clearly emanating from where they had taken removed screws and put them back in so tight it was actually causing the middle section between the screws to bulge outwards and a major crack in the middle of glovebox. I walked back into Bassetts Citroen Bridgend to ask what was going on, only for a mechanic who stated he was a manager to come out and tell me that they were there already, I said no they weren’t and I know for fact they weren’t as I know every scratch on the car and I had cleaned it top to bottom 7days ago so I was 100% sure that there was no cracks, he told me he wouldn’t have written it if there weren’t there, an exchange went back for with the menchainc/manager basically telling me I was lying. To which I responded please do not make me stand here and tell you to your face that you are lying and you would have been better off not mentioning the cracks in the glovebox and trying to blame me as I would drove off without even looking in there. I encourage anyone who is taking a car into a Citroen dealership to take detailed pictures/videos of car before they do to someone else what they did to me. A full complaint has been made and I am also contacting Citroen head office about the disgusting way in which I have been treated when it was them who sold me what they knew to be a defective car in the first place in 2018.

Booked airbag replacement several weeks ago at Citroen Peterborough. Got cancelled by text mid-afternoon the day before. They had cancelled the cars booked in for 2 days before my car was due ( last Thursday); they typically do 25-30 replacements per day so when they then cancelled my booking, they had potentially 90 cars that needed rebooking. I asked if customers would be contacted in the order of those cancelled first and so on for each following day and the service advisor said yes - that seemed the fairest system to me. So, I rang today to ask where I was on the list of cancelled bookings, how many customers were ahead of me and was told that there was no such system in place and I would just get a call whenever. Absolutely shambolic.

My car is part of the takata recall, and although the representative made it sound like everything would be dealt with smoothly, with the car booked in and a courtesy car offered, the courtesy car I was promised didn't arrive at the estimated time. 4 days later and I'm still waiting for the car. I've had to take time off work because I'm unable to get there and I can't even drive to get groceries. Calling them is useless, as they just say that they can't give an estimated date or time. They've offered to reimburse taxis, but the money would take months to arrive back to me. I'm completely stranded at the moment.

My daughter is a student with Fibromyalgia and Chronic Fatigue Syndrome. She NEEDS her car. Citroen have told her not to drive it until the dangerous airbag issue is resolved, and this has been ongoing for weeks.

The dealership, Stellantis & You Newport, cancelled the repair appointment due to lack of parts, and gave us no idea as to when the recall can be completed. Neither have we been offered any form assistance from the dealership in the meantime, while her car sits unusable on the driveway. The dealership is denying all responsibility for supporting their local Citroen owners beyond the scope of the actual repair, whining that "we didn't build the cars".

THIS IS NOT ACCEPTABLE.

These are your dangerous, defective cars, Citroen. This should be YOUR problem but you are disgracefully shirking your responsibilities and rendering it very much our problem, and I can see from other reviews here that we are far from alone in this - there are plenty of other victims of Citroen UK's incompetence and disdain.

No wonder Citroen haven't "claimed" this Trustpilot profile. Just look at the 1.1 rating it has. If I could leave no stars then I would. They should be embarrassed into action, but clearly they just don't care, once they have your money that is.

People should be raising disputes with the Motor Ombudsman about Citroen UK. I don't think Trustpilot allows URLs in their reviews, but the website of the Motor Ombudsan is easy to find online.

This debacle will badly hurt Citroen's reputation and sales, and so it should.

Took my car to snows basingstoke to have airbags replaced (recall) whilst the car was in their care the air conditioning got broken. The dealership and Citroen customer care are refusing to do anything about it. Don’t use snows Basingstoke. Not worth one star!

I was issued a stop drive notice at the beginning of July because of faulty airbags in my DS3. I'm a community nurse working in a rural area and rely on my vehicle for visits.

The Stellantis helpline number is useless, the customer helpline number is useless and I have now been ignored by Citroen executive support team after asking for assistance with a courtesy car whilst waiting for my car to be fixed, which could take months!

The way Citroen have handled the recall has been disgusting. No airbags, no curtsey car, no reimbursements. And considering this is there fault the staff on the helpline are incredible rude and useless.
Even without this recall the car is poorly built with constant issues.
Wont ever be buying a Stellantis car again.

My Citroen 2013 c3 car was recalled for the air bag on June 3rd and told not to drive the car, after numerous calls to the call center on hold for hours and being cut of many times after on hold, i managed to get my car booked into my local dealership tomorrow. Last night I was sent an appt to confirm and today less than 24 hours before it's due to go in they called me to say they part is not in stock and my appt has been cancelled, when i asked how long i have to wait now they said who knows and they will be in touch with no other options provided. utterly useless, paying insurance and tax for a car i cannot use and having to get taxis daily to work and hospital appointments. Once this problem is resolved if if ever is i will be selling the car and NEVER use this company again.
i understand that they are under pressure, but the customer service is just awful.

We own two Citroen cars. A Spacetourer and a DS3. We were told our 2018 Spacetourer with only 47000 miles needed a wet belt replacement one day, followed by notification that our 2014 DS3 had been recalled due to the airbag fault the very next day. Citroen advised us not to drive either car, but offered no support or solution to a family of 4 who rely on 2 cars daily. A 7 year old car should not need such an expensive repair, especially with such low mileage. We have to wait 5 weeks for the very expensive wet belt replacement, and 6 weeks for the airbag repair. No courtesy car offered, no support. National call centre rather than speaking to our local franchise. Franchise garage don't care, Citroen don't care. Do we drive the car where the engine is slowly failing, or the one that might kill us if we crash? We've driven Citroens for almost 20 years, my parents had Citroens. I will never buy a Citroen again after this.

Disgraceful treatment of those who own cars recalled due to the airbag issue. No alternatives or compensation offered, and no one seems to care. Why is the responsibility put on the car owner? Citroen have done absolutely nothing here. Appalling.

I found out the day before my appointment that the Stellantis garage who I booked in to have the replacement with - not a franchise, but Stellantis itself - haven't got any parts. Not only that, I had to call them myself to check the appointment was still on; apparently they had messaged about this but on the wrong number. They have no idea when the replacements will be in. An utter disgrace. Will those at the top of the company face any recriminations for this?

Citroen UK, hang your heads in shame and to replicate all other complaints on the airbag situation, customer don’t give a toss care is nothing more than a joke, left with no car , living remotely with elderly parents that need visiting, no shops, no bus route and cannot get to work due to there stop order, never ever buy a Citroen as there disgusting attitude, behaviour is a disgrace, one individual, I can’t call him customer service as he was a complete knob told me to book a taxi to go to the shops, shamefully, never fall into the trap of dealing with this awful brand,

Citroën UK: Dangerous Negligence and Total Lack of Accountability

We are part of the airbag debacle. Being told not to drive their cars due to a deadly airbag fault, then offering no support, no courtesy car, and no clear timeline? That’s not service — that’s gross negligence.

Citroën UK blames dealers, dealers blame Citroën UK — meanwhile, real people are left stranded, stressed, and unsafe. I waited over 2 weeks for a simple call back to book a recall — nothing.

I had since booked an appointment that was for 3 weeks time. Yesterday it was cancelled saying the parts are on back order with no time of when they would be available. When they come in I am to rebook.

Nobody answers the phone, actually thanks you for selecting a call back option. The local dealer has no clue what is going on and the service centre doesn't work weekends.

Today have received and email telling me to book an slot via the link, which is exactly the same as I did 4 weeks ago.

This isn’t just poor communication — it’s a complete failure to protect your customers. Shameful, dangerous, and unacceptable. Avoid this brand at all costs unless you’re ready to be abandoned when it matters most.

The most terrible customer service ever regarding the recent airbag recall.....my partner is disabled and dependant on his vehicle for numerous hospital appointments..despite ringing as requested to arrange a rectification apt he has not been given one...advised that there is a minimum 3 month wait with no option of a courtesy car.. disgraceful. We are patiently waiting..spending a fortune on cabs in the meantime with no hope of reimbursement.. Disgraceful...

Well where do I start!!
I tried to call several times with no answer. I've also tried emailing with surprise no reply. They say don't drive the car due to the airbags at fault. Citroen are not offering a curtiscy car or any compensation!!. The waiting time on get this fixed is far too long. What makes me laugh when getting the car booked in for repair, you asked the question how do I get it to them for repair if can not drive it?? Its the same for an m.o.t with is due before the airbags are fitted. Im having to wait over 2 months for repairs. Like most of us we have to get to work et .NO ONE AT CITROEN has the answers!! Why put these Citroen owners in this position when it's not the owners fault!! I find this attitude disturbing and customer care out the window. No curtiscy car,loan car not even compensation to cover the cost untill repair is completed . Something should be done !!!

Citroën UK: Dangerous Negligence and Total Lack of Accountability

Telling customers not to drive their cars due to a deadly airbag fault, then offering no support, no courtesy car, and no clear timeline? That’s not service — that’s gross negligence.

Citroën UK blames dealers, dealers blame Citroën UK — meanwhile, real people are left stranded, stressed, and unsafe. I waited over a week for a simple call back to book a recall — nothing.

This isn’t just poor communication — it’s a complete failure to protect your customers. Shameful, dangerous, and unacceptable. Avoid this brand at all costs unless you’re ready to be abandoned when it matters most.

Trying in vain to get my cars recall sorted. Customer care has no answers and when I asked more questions the advisor quite obviously rubbed their microphone, pretended they couldn't hear me, and hung up.

I am so disappointed with Citroen. I bought my DS3 in 2016, so I’ve been caught up in the airbag recall situation. The earliest I’m able to get an appointment for replacement is 30th September. I am apparently on a list for a courtesy car, but I have had to struggle to even get that much information out of their customer care line. There is no offer of compensation or recompense for the time I’ve spent without a car. My work is a 45 minute drive from my home and I don’t know how I can manage for the next three months. This company does not care.

We purchased a car in January ,started having problems April , found out it was the timing chain which should have been changed before it was sold , also a few more repairs , our car has now been off the road 8 weeks ,up stellantis Coventry for 6 weeks , all we re getting are excuses , the parts haven't come in ,then it was ready. Then it wasn't, I was told last Thursday that the car was having last part put on ,only to phone the next day to be told that the repair has been pushed on to 24 July, disgraceful

Surly terrible customer service,I will personaly NEVER buy citroen again.