Citygate Reviews 

Quick efficient service and staff friendly and helpful

Very good experience throughout the process from booking, check up and being updated during the service. Excellent customer service

Always a fabulous experience Hugh McGeoghan always delivers excellent service

The representative was absolutely lovely, she kept me Informed throughout the process offered a beverage and also gave advise when asked about car upgrade and all in plan.

Easy and pleasant check-in . Kept informed of progress and smooth pick up at a time I had requested. Good analytical data on my car provided.

Excellent customer support from Charlotte at Citygate Gate Slough. She proactively followed through to resolve an issue I had with my media player

Easy drop off and pick up for a service. Phoned me as soon as my car was ready.

Great service, good communication, with short wait time on booking service. Service work carried out very quickly and efficiently. Friendly helpful staff

I have always used Citygate Lt. Chalfont since purchasing the Polo as they know the history of my car. I like the fact they do a visual test which keeps me in control of work is required. They are helpful and friendly.

I had a very good experience at Citygate Chalfont where I had to have work done on my car. The whole experience was extremely easy and understanding thanks to Steve who was in constant communication with me regarding my car. I will be back in the future should any further work be needed and would recommend to anybody.

Call Centre appears to be centralised and were very unprofessional.
Quoted £250 for diagnostic check and told it was VW pricing.
Spoke to VW HQ and advised franchises make their own pricing.
Real shame as HW Branch are really good, but there is no contact number to phone them direct.
The manager I asked to speak to, it would appear was someone pretending, and never called me back.

I can’t fault the service or the engineers report, but, I just wished they would answer the phone when you call.

Realised latish Friday afternoon when I was out air con was hot rather than cold, drove straight to garage, Raj tested air con, he agreed it wasn’t working. He said I’d have to book car in. I was dismayed, told him I was due in Manchester following day for a special 80th birthday party. He then suggested I take car in 8am following day, (Saturday morning,) to see if it could be repaired reasonably quickly, it was, faulty valves apparently, two hours later I was on the road again. I was so grateful to Raj for rescuing a very difficult situation for me.

City gate Slough very scummy, con artist central!! Don't buy from here... False Advertising scum save you money. The west London branch is so much better just go there.

City gate at Chalfont VW were excellent in all regards, even to the point of Pointing Out certain Procedures that my Car needed which Ruislip VW had not. Very impressed, might I also add replacement cars are available if my car is in workshop. Thank you!

Attention from used car manager was excellent followed by superb service and attention from engineer Hugh. Outstanding all round.

Laura in service department is always helpful and friendly. This occasion she assisted me dealing with extending my service plan. Excellent customer service. Thank you.

I had an appointment at Citygate Watford to investigate a yellow light sign. My advisor was Raj. He greeted me, explained how long the car would be in the workshop, took me to my courtesy car, advised when he would give me a call. I had courtesy, respect, efficiency and service with a smile.

VW drivers for decades and West London based for the last three, Citigate (and its former self) has been our go-to service, MOT, reseller and source of help and advice throughout. Whilst an updated and thoroughly efficient 'machine' in 2026, every engagement has always been - and remains - personable, with just the right amount of contact and a customer-first ethic. Highly recommended.