Citygate Reviews 

My car went in for an MOT and service. 5star experience from the start. Great communication throughout, very happy with the service I received. Special thank you to Matt and Hugh who made the whole process so easy especially when I was also dealing with my newborn baby and trying to juggle everything.

Polite and helpful staff. Dealt with promptly. Thank you

Terrible experience with this garage. My son received a recall letter from VW about an air bag. Took the car in as booked yesterday, waited for 2 hours then someone came out & said they haven’t had time to look at it. When he drove the car in there was no problem with the power steering driving absolutely fine, no warning light, just passed its MOT 2 weeks ago & had a full service. When he picked the car up today it was completely broken he could barely drive it home, the power steering wasn’t working, vw said they logged a problem with the power steering but there was nothing wrong with it until it was left at this garage. Stay away from this garage there is something not quite right here !!!

It was a lovely experience starting with warm welcome at reception and service team

All the staff I dealt with were courteous and helpful.

Very good customer service from the staff in charge of my car

From the welcoming smile of the receptionist to the lady who dealt with our brake fluid service everyone was exemplary including the washing of our car.

The team are very professional and helpful taking proactive steps to ensure that the service went ahead without any issues. Very friendly.

Friendly, prompt and efficient staff. Great video overview of the car inspection sent to my phone. Complimentary car wash too. A really excellent service.

Welcoming, helpful customer service staff, work done while I waited and quick payment process.
Lovely clean premises.

They have been helpful , advised me honestly about tyre replacement when , Halfords said I needed tyres I didn’t , great to be helped , service was done efficiently and good price too , so really happy , Anush has been personable and helpful and totally efficient organising everything.

I arrived at 07.40 for a while you wait service and Mot , they don’t open there doors till 8.00 am prompt only to be told it wasn’t a while you wait service , eventually the workshop supervisor, who was dressed for a camp site said he would organise , I go back at 10.40 and are told at 11.00 my bill is being produced , then at 11.20 I’m presented with a bill with two tyres charged for but not fitted ie over £900.00 when questioned oh there’s a mistake and I’m eventually charged under £300.00 , I do think if they want repeat business they need to up there service ,

They were very efficient efficient and they kept me updated all the time
The team was friendly as always

Well looked after from check-in to completion. Was kept informed throughout.

Excellent customer service provided by Mark from the Customer Services Team from the Citygate Ruislip Team. Mark was helpful, knowledgeable and always goes the extra mile to ensure the customer is happy. He takes full ownership of issues and sees them through until completion.

I arrived at 9.55 for a 10.00 appointment. There was difficulty getting into the place and no where to park. The receptionist said I would have to wait to be attended to. After 20 minutes I had seen no-one and my courtesy car was not ready. The receptionist was most unhelpful and said it was nothing to do with her. I had to telephone to find out when my car would be ready to collect. However when I went back at 4.00 pm there were different people there who were all very polite and helpful.

I was booked in by a very efficient receptionist who was very welcoming.
I was explained the process and left my keys with her.
On returning the wait was minimal. The female mechanic Chase came out and explained what work had been carried out and understood how anxious I was bringing car in, as my husband who recently passed away always dealt with the car. Very professional and compassionate.
My experience from start to finish was excellent, and I was rewarded with a bottle of wine and clean car!

The Service Department and particularly Clare, looked after my booking very well.

Laura at Citygate in St Albans looked after me and my vehicle very well. There had been some miscommunication about what my car had been booked in for but she was able to sort the issue out. This meant the inconvenience to me was minimised and the work required on the car was completed on time. Laura was helpful, friendly and efficient - thank you Laura!