David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Toon meer
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Lees wat reviewers zeggen
Aimee at the Doncaster Lakeside branch is a credit to the company - welcoming, knowledgeable and helpful. She took time to explain all the details involved in designing a new bathroom and I’m delighte... Toon meer
We have been delighted with the shower room suite and units supplied by City Plumbing. Moreover, we have been very impressed with the service that we received from Vikki at the Newton Abbot Branch. Sh... Toon meer
Ordered online 2 x solar panels and one was damaged. They could not replace them as apparently out of stock but on phoning around they were in stock in other branches. Let that go and was advised t... Toon meer
Bedrijfsgegevens
Over City Plumbing UK
Geschreven door het bedrijf
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Contactgegevens
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Verenigd Koninkrijk
- www.cityplumbing.co.uk
4,1
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6K reviews
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Newport branch pickup
I recently placed an order with City Plumbing and went to the Newport branch for collection. The entire transaction was incredibly smooth and hassle-free. The item was exactly as described and ready for pickup. Great customer service - I'll definitely be using this branch again!
9 mei 2026
Antwoord van City Plumbing UK
Hi Wendy,
Thank you so much for taking the time to share your experience!
We are absolutely thrilled to hear that your collection at our Newport branch was so smooth and hassle-free. Our team always strives to provide great customer service and ensure everything is ready for a seamless pickup, so your feedback means a lot to us.
We look forward to welcoming you back to the Newport branch again soon!
Kind regards,
Josh @ City Plumbing Supplies
What an absoluetly scandalous…
What an absoluetly scandalous experience.
Certainly the last with "City Plumbing"
1 mei 2026
Antwoord van City Plumbing UK
Hi Sary,
Thank you for your feedback.
We are sorry to hear that you had such a negative experience with us.
If you would like the team to look into this matter further, please contact customer services on either customerservice@cityplumbing.co.uk or 0330 678 0267.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi there Henry!
Thanks so much for the great review.
We’re so glad we had exactly what you needed and that the collection process was a breeze.
Hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
One of the plastic screws fixing the…
One of the plastic screws fixing the cistern mechanism came broken
11 mei 2026
Antwoord van City Plumbing UK
Hi Monty,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your item arrived with a broken part.
Please contact our customer service team on customerservice@cityplumbing.co.uk or 0330 678 0267 so we can look into this for you.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Customer,
Thank you so much for the wonderful review!
We take great pride in our delivery service, and we are absolutely thrilled to hear that your order arrived on time and that our driver was so helpful.
We will be sure to pass your kind words along to the delivery team—they’ll be delighted to hear it!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Simon,
Thank you so much for the great review!
We are thrilled to hear that the ordering and collection process was quick and easy for you.
Providing a seamless experience is exactly what we aim for.
Enjoy your purchase!
Kind regards
Tricia @ City Plumbing Supplies
Helpfull staff great shop and to be…
Helpfull staff great shop and to be honest decent prices and products
28 november 2025
Antwoord van City Plumbing UK
Hi Harry
Thank you for taking the time to leave us a 5 star review!
We strive to provide both excellent service and competitive pricing, so your feedback is incredibly rewarding to read.
We look forward to seeing you shop with us again soon.
Kind regards
Vicky @ City Plumbing Supplies
100% accurate order and delivery service
Easy fulfilment, order came as requested, accurate item, delivered in time specified and installed. What more could I request from a supplier?
- Great Ordering process
- Great fulfilment
- great delivery
10 mei 2026
Antwoord van City Plumbing UK
Hi Mr Milburn
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that everything from the initial order to the final installation went smoothly and met your expectations.
Our team works hard to ensure a seamless process, and knowing we hit the mark for you is the best reward we could ask for.
We look forward to seeing you again in the future!
Kind regards
Vicky @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Mr Wiseman,
Thank you so much for the fantastic review!
We are thrilled to hear that you had a great experience with our staff and service, and that you're happy with our prices.
Providing top-tier service at a great value is exactly what we aim for.
We hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful, highly recommended
6 mei 2026
Antwoord van City Plumbing UK
Hi Andrew,
Thank you so much for the highly recommended review!
We are incredibly proud of our team, and we’re thrilled to hear that you found them so knowledgeable and helpful.
We'll be sure to share your kind words with everyone here. Hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Trevor.
Thanks for the great review!
We're so glad to hear you loved the product and that it arrived quickly.
Enjoy your purchase!
Kind regards
Tricia @ City Plumbing Supplies
There was a small problem with my order…
There was a small problem with my order as part of the order was delayed and had been damaged in transit.
Contacted customer service and Vicky was very helpful & sorted out a replacement very quickly.
Very happy with the service.
26 april 2026
Antwoord van City Plumbing UK
Hi John,
Thank you for your fantastic feedback!
We are very sorry to hear that part of your order was delayed and damaged in transit, but we are delighted that our team was able to put things right so quickly.
Vicky will be thrilled to hear your kind words, and we will be sure to pass your thanks on to her.
Providing helpful and efficient service when issues arise is exactly what we aim for, and we are glad you are happy with the outcome.
Thank you for choosing City Plumbing, and we look forward to serving you again in the future
Kind regards
Tricia @ City Plumbing Supplies
Full bathroom renovation
Full bathroom renovation, Dave Edwards showroom manager in Hereford city plumbing was fantastic, from the initial enquiry I made, through to the design of our new bathroom, he always replied promptly to any queries I had and made great suggestions. The design he came up with was fabulous and made the most of a small space. Also shout out to Chris in the haverfordwest showroom who was also very helpful. Both Dave and Chris made the whole process seamless and straightforward.
4 maart 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Sjon,
Wow, what an amazing review! Thank you for choosing City Plumbing for your bathroom renovation.
We are incredibly proud of Dave (Hereford) and Chris (Haverfordwest) for delivering such a seamless, straightforward experience from design to completion. Ensuring our customers feel supported and getting the most out of every space are top priorities for us.
We will pass your shout-outs along to them both.
Thank you again, and enjoy your beautiful new bathroom!
Kind regards
Tricia @ City Plumbing Supplies
Brilliant click and collect
Brilliant click and collect. Huge stocks and immediate availability check. Helpful staff with advice and a smile.
8 mei 2026
Antwoord van City Plumbing UK
Hi Tony
Thank you for taking the time to leave us a 5 star review!
We're so glad our team and quick availability made your experience seamless.
We would love to be able to pass your feedback onto the branch that fulfilled your order, please contact customer services on either customerservice@cityplumbing.co.uk or 0330 678 0267 with the branch details.
Hope to see you again soon
Kind regards
Vicky @ City Plumbing Supplies
Very Good Customer Service
The first solar panel I received was cracked front and back. Quick call to customer services to arrange pickup and replacement. New panel arrived the following morning and old panel was collected at the same time. Excellent service.
13 mei 2026
Antwoord van City Plumbing UK
Hi Nick,
Thank you for sharing your experience with us!
While we are sorry that your initial solar panel arrived damaged, we are delighted to hear that our customer service team was able to resolve the issue swiftly for you.
Ensuring a quick pickup and having your replacement delivered the very next morning is exactly the level of service we aim to provide.
We appreciate your feedback and your business, and we look forward to helping you with any future projects!
Kind regards
Tricia @ City Plumbing Supplies
Good prices and the staff were lovely…
Good prices and the staff were lovely and helpful. However, on my recent order I asked for two parts to be delivered to a specific store. When the order came through, I went to the stated store and was told it had been sent to another branch. After travelling there, I was only given one part of the order and then told the second part was actually back at the original store.
The staff handled the situation well, but head office really need to sort out the delivery and collection system.
7 mei 2026
Antwoord van City Plumbing UK
Hi Customer,
Thank you for taking the time to share your feedback. We are very pleased to hear that you found our prices good and that our branch staff were lovely, helpful, and handled the situation well.
However, we are incredibly sorry for the inconvenience and frustration caused by the confusion with your delivery locations. We understand how valuable your time is, and having to travel between branches for your order is certainly not the smooth experience we aim to provide.
Please be assured that your comments regarding the delivery and collection system have been passed on for review, as we are constantly working to improve our processes. We appreciate you bringing this to our attention, and we look forward to providing you with a much better experience next time.
Kind regards
Tricia @ City Plumbing Supplies
The gent that served me at the Worthing…
The gent that served me at the Worthing branch went out of his way to help. Super friendly.
8 mei 2026
Antwoord van City Plumbing UK
Hi Kevin,
Thank you so much for this great review!
We are delighted to hear that you received super friendly service and that our colleague at the Worthing branch went out of his way to help you.
We will be sure to pass your kind words on to the team at Worthing.
We look forward to welcoming you back again soon!
Kind regards
Tricia @ City Plumbing Supplies
Laura is an absolute star
Laura is an absolute star. She goes above and beyond, and when you desperately need a miracle pulled off, she never lets you down. She genuinely cares about her customers, is always prompt, available, and ready to help immediately. Most importantly, she is incredibly efficient.
Laura makes things happen and ensures everything is delivered exactly how you want it even when you have lost all hope it could be done! She is absolutely amazing. I would highly recommend her services and will definitely be using them again. Thank you so much! Bathroom renovations. Rochdale branch.
14 mei 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Paulina,
Thank you so much for this incredible review!
We are absolutely thrilled to hear such wonderful feedback about your experience during your bathroom renovations.
Laura truly sounds like a superstar, and we are so proud to have her on our team at the Rochdale branch. Going above and beyond,
delivering miracles, and showing genuine care for our customers is exactly what we strive for, and it is fantastic to know Laura made such a massive difference for you.
We will be sure to pass your lovely comments and high recommendation directly to Laura and the rest of the Rochdale team—it will make her day!
Thank you for choosing City Plumbing, and we look forward to helping you with any future projects.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Good Afternoon,
Thank you for taking the time to share your feedback
We are delighted to hear that our Perth branch team was helpful and friendly during your visit
Your kind words will mean a lot to them. We will be sure to pass your compliments along to the whole crew. See you again next time!
Kind Regards
Josh @ City Plumbing supplies
Huge thanks to Callum Hirst!!
Huge thanks to Callum Hirst!!
I had purchased a solar panel without knowing what I was doing. Callum took the time and patience to advise what fittings I needed for installation. Panel is working great despite the cloud. Thanks doesn’t say enough 😊
6 mei 2026
Antwoord van City Plumbing UK
Hi John,
Thank you so much for this wonderful review!
We are absolutely delighted to hear that Callum took the time and patience to guide you through your solar panel installation and ensure you had all the right fittings.
It is fantastic to know that your new panel is up and running perfectly, even on cloudy days!
We pride ourselves on offering expert, helpful advice to our customers, and we will be sure to pass your lovely comments and huge thanks directly to Callum.
Thank you for choosing City Plumbing, and please let us know if you need anything else for your future projects! 😊
Kind regards
Tricia @ City Plumbing Supplies
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