We have been delighted with the shower room suite and units supplied by City Plumbing. Moreover, we have been very impressed with the service that we received from Vikki at the Newton Abbot Branch. Sh... Toon meer
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Lees wat reviewers zeggen
Ordered online 2 x solar panels and one was damaged. They could not replace them as apparently out of stock but on phoning around they were in stock in other branches. Let that go and was advised t... Toon meer
Big thank-you to Kieran in the Bathroom showroom at Portsmouth who went the extra mile to locate a very special bath and tap set and at a great price we'll done . Dave Early from Building and Engineer... Toon meer
I’ve absolutely no reason not to give City Plumbing in Newton Abbot anything else but 5*. This was the most efficient selection of components for a whole new bathroom I’ve ever experienced. In one h... Toon meer
Bedrijfsgegevens
Over City Plumbing UK
Geschreven door het bedrijf
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Contactgegevens
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Verenigd Koninkrijk
- www.cityplumbing.co.uk
4,1
Goed
6K reviews
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Heeft 81% van zijn negatieve reviews beantwoord
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Great service
Great service, had ordered a TCO thermal switch for a shower unit but had gotten the model number slightly wrong, the guy at City Plumbing quickly refunded that one and gave me the correct version, installed and shower is all working well now, thanks.
14 mei 2026
Antwoord van City Plumbing UK
Hi James,
Thank you for the fantastic review!
We are delighted to hear that our team was able to quickly resolve the model number mix-up and get you the correct TCO thermal switch.
It is wonderful to know that your shower is up and running perfectly now.
We always aim to provide helpful and efficient service to get our customers exactly what they need, and we appreciate you taking the time to share your experience.
Thank you for choosing City Plumbing, and please let us know if we can help you with anything else in the future!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi G Rossi,
Thank you for your review!
We are delighted to hear that you had a great experience with our easy ordering process and very quick delivery.
We always strive to offer competitive prices alongside excellent service, and we look forward to helping you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Exceptional Customer support
I have been dealing directly with Ross Yuill at the Dalkeith branch for all orders/ queries and returns. I am extremely delighted with the service Ross provides every day he always goes over and above.
.
He is a very professional, knowledgable and helpful colleague and great to have supporting my business.
18 mei 2026
Antwoord van City Plumbing UK
Hi Craig,
Thank you so much for taking the time to share this wonderful feedback about your experience.
We are absolutely delighted to hear that Ross Yuill at our Dalkeith branch provides such an exceptional level of service every day and consistently goes above and beyond to support your business.
It is fantastic to know that you find him so professional, knowledgeable, and helpful.
We truly value your custom and will be sure to pass your kind words on to Ross and the rest of the team at Dalkeith.
We look forward to continuing to support your business in the future.
Kind regards
Tricia @ City Plumbing Supplies
Easy ordering and friendly staff
Easy ordering and friendly staff. Had to do a return (my fault) and handled efficiently
29 mei 2026
Antwoord van City Plumbing UK
Hi Paul,
Thank you for taking the time to leave a review.
We are pleased to hear that you found the ordering process easy and our staff friendly.
It is also great to know that your return was handled quickly and efficiently.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards
Tricia @ City Plumbing Supplies
Delivery was quick and driver was very…
Delivery was quick and driver was very pleasant
Was small damage to panel but cosmetic this could have been better
28 mei 2026
Antwoord van City Plumbing UK
Hi Paul,
Thank you for sharing your feedback with us.
We are pleased to hear that your delivery was quick and that our driver was very pleasant.
However, we are sorry to hear that there was some cosmetic damage to the panel.
We always aim for our products to arrive in perfect condition, and we appreciate you bringing this to our attention so we can continue to improve our service.
Thank you again for your review.
Kind regards Tricia @ City Plumbing Supplies
Hoddesdon Branch are excellent
28 mei 2026
Antwoord van City Plumbing UK
Hi Reg,
Thank you for your wonderful review. We are absolutely delighted to hear that you had an excellent experience with our Hoddesdon branch.
We will be sure to share your kind words with the team at the branch, and we look forward to welcoming you back in the future.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Alan,
Thank you for taking the time to leave a review.
We are delighted to hear that you received perfect service and that your order was delivered on time with friendly and helpful assistance from our driver.
We truly appreciate your positive feedback and look forward to delivering to you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Competitive price for quality products…
Competitive price for quality products and efficient click & collect
28 mei 2026
Antwoord van City Plumbing UK
Hi A. King,
Thank you for taking the time to leave this review.
We are pleased to hear that you enjoyed our competitive pricing and quality products, as well as an efficient click and collect service.
We appreciate your custom and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Quick professional service and exactly…
Quick professional service and exactly what I needed.
28 mei 2026
Amazing service and quality
Our plumber recommended using City Plumbing. Tina came out to our house and worked with us on the design, she was patient, responsive and really helpful throughout the process. She was always happy to make amendments and suggestions. Nothing was too much trouble.
The process of ordering and delivery was very smooth and quick, we were really happy with the quality of the products we had chosen and the price we paid. We love our new bathroom.
10 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Kristen,
Thank you so much for taking the time to share your wonderful experience.
We are absolutely thrilled to hear that you love your new bathroom and that your plumber recommended us to you.
It is fantastic to know that Tina provided such patient, responsive, and helpful support throughout the design process, making sure nothing was too much trouble.
We are also glad that the ordering and delivery went smoothly and that you are happy with both the quality and price of your chosen products.
Please could you contact our customer service team on either customerservice@cityplumbing.co.uk [customerservice@cityplumbing.co.uk] or 0330 678 0267 to provide the branches details.
We will be sure to pass your kind words on to Tina and the team, and we hope you enjoy your beautiful new bathroom for many years to come.
Kind regards
Tricia @ City Plumbing Supplies
An excellent price for the solar…
An excellent price for the solar battery and an amazingly fast delivery. I was impressed with your efficiency.
27 mei 2026
Antwoord van City Plumbing UK
Hi Grant,
Thank you for sharing your wonderful review.
We are delighted to hear that you were impressed with our efficiency, the excellent pricing on your solar battery, and the amazingly fast delivery.
We appreciate your business and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
I visited City Plumbing Stratford Upon…
I visited City Plumbing Stratford Upon Avon great advice and service from Mandy and Chis . I would recommend this company
9 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Peter,
Thank you for taking the time to share your great experience.
We are delighted to hear that you received excellent advice and service from Mandy and Chris during your visit to our Stratford-upon-Avon branch.
Your recommendation means a lot to us, and we will be sure to pass your kind words on to the team.
We look forward to welcoming you back in the future.
Kind regards
Tricia @ City Plumbing Supplies
Staff at city plumbing and heating in
All the staff at city plumbing and heating in the bexleyheath Broadway store have been extremely helpful to me over the last ten years but this year june 2026 I would like to say a special thank you to Charlotte who has spent a lot of time helping me to solve a major issue on finding a particular product.
10 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Gary,
Thank you so much for taking the time to share your lovely review.
We are absolutely delighted to hear that our Bexleyheath Broadway team has provided you with such helpful service over the last ten years.
We will be sure to pass on your special thanks to Charlotte for her dedication and time in helping you resolve your product search this June.
We truly appreciate your continued support and look forward to welcoming you back to the branch in the future.
Kind regards
Tricia @ City Plumbing Supplies
I bought solar panels at a good price…
I bought solar panels at a good price and included free delivery as I spent over £75, other retailers wanted £100+ alone for delivery.
The website was easy to navigate and often has deals.
The ordering to getting my panels was very quick and I had a great experience.
27 mei 2026
Antwoord van City Plumbing UK
Hi Andreas
Thank you for taking the time to leave us a 5 star review.
We are absolutely thrilled to hear that you had such a great journey from start to finish.
We look forward to seeing you shop with us again.
Kind regards
Vicky @ City Plumbing Supplies
Well impressed
Well impressed with the solar panels. Excellent output. Will be buying another 2 panels shortly.
26 mei 2026
Antwoord van City Plumbing UK
Hi Raymond,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are well impressed with the excellent output of your solar panels.
We look forward to helping you with your next order when you are ready to add the two additional panels.
Kind regards
Tricia @ City Plumbing Supplies
Trade user here - avoid
Trade user here. I would warn anyone off using this absolute ballache of a company.
Ive unfortunately had to use them several times for parts and I dont think I have ever had a positive experience across several branches.
From miserable, unhelpful staff
To clueless staff and managers and while there customer services can be somewhat ok, some of those lot are equally as horrible and miserable.
I've had stores arguing with their own head office team because neither seems to have the slightest clue what they are doing.
Had my credit card locked from trying to shop with them because of scam activity
Sealed parts refused to be taken back, wrong parts delivered most of the time.
I actively shop elsewhere, it even costs me more for my boilers etc but I would rather that than support such a shocking company.
The feedback from this sectors industry groups isn't much better either
I see now why they're going all out on sponsored posts via online influencer, because once the lqst of their bigger business custom leaves them it'll be good riddance to chitty plumbing!
1 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Jolly,
Thank you for your review.
We are very sorry to hear about the multiple negative experiences you have had across our branches and customer service channels.
As a trade user, your time is valuable, and it is disappointing to hear that our service has fallen short in terms of stock accuracy, returns, and communication.
We would welcome the opportunity to investigate your specific experiences and address these issues.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can look into this further for you.
Kind regards
Tricia @ City Plumbing Supplies
Tobish
Got recommended by a friend to go Slough bathroom showroom, This is now the 3rd time I have visited to collect my items, and on each occasion I have been told they are not ready. Today I was informed that the items were never even ordered in the first place. The Bathroom showroom Manager Tobish is absolutely useless.
5 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi SAAB,
Thank you for taking the time to leave us a review and thank you for bringing this to our attention.
We are very sorry to hear about your experience with your orders at our Slough bathroom showroom and the frustration this has caused.
This is certainly not the level of service we aim to provide, especially when you were recommended to us by a friend.
We would like to investigate exactly what happened with your items and look into this further.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can assist you directly.
Kind regards
Tricia @ City Plumbing Supplies
Dreadful company and accounts…
Dreadful company and accounts department (Theyre clueless)....... The people in branches are great but head office need a good kick up the backside.... Prices too expensive (been shopping here for 21 years, not anymore) and accounts department are useless, requesting money tahts already been paid....
3 februari 2026
Antwoord van City Plumbing UK
Hi Andrew,
Thank you for taking the time to leave us a review and thank you for taking the time to share your feedback.
We are glad to hear your positive comments about our branch teams, but we are very sorry to learn about the frustration you have experienced with our head office and accounts department, as well as your concerns regarding our pricing.
As a loyal customer of 21 years, your experience is incredibly important to us, and we want to resolve this payment matter as quickly as possible.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can look into this further for you.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Martin,
Thank you for taking the time to leave us a 5 star review and thank you for your feedback.
We are pleased to hear that you experienced an easy and quick delivery and that you are happy with the quality of your product.
We always aim to provide an efficient service, and we look forward to helping you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Great purchase experience
Panels arrived at the end of May and came carefully wrapped on a palet. The delivery guy was polite and was keen to get them all the way up my steep gravel driveway to help me get them safely unpacked.
No damage to report and all 4 seem to be working well despite it raining everyday since being installed.
25 mei 2026
Antwoord van City Plumbing UK
Hi Lee,
Thank you so much for taking the time to leave such a detailed and wonderful review! We are absolutely thrilled to hear that your panels arrived safely and that our delivery driver went the extra mile to help you up that steep driveway. We will be sure to pass along your kind words to the delivery team.
It is also fantastic to hear that the panels are performing well and holding up perfectly, even with all that rain! We truly appreciate your business and hope they continue to serve you well for a long time to come.
Kind regards
Tricia @ City Plumbing Supplies
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