We have been delighted with the shower room suite and units supplied by City Plumbing. Moreover, we have been very impressed with the service that we received from Vikki at the Newton Abbot Branch. Sh... Toon meer
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Lees wat reviewers zeggen
Ordered online 2 x solar panels and one was damaged. They could not replace them as apparently out of stock but on phoning around they were in stock in other branches. Let that go and was advised t... Toon meer
Big thank-you to Kieran in the Bathroom showroom at Portsmouth who went the extra mile to locate a very special bath and tap set and at a great price we'll done . Dave Early from Building and Engineer... Toon meer
I’ve absolutely no reason not to give City Plumbing in Newton Abbot anything else but 5*. This was the most efficient selection of components for a whole new bathroom I’ve ever experienced. In one h... Toon meer
Bedrijfsgegevens
Over City Plumbing UK
Geschreven door het bedrijf
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Contactgegevens
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Verenigd Koninkrijk
- www.cityplumbing.co.uk
4,1
Goed
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van City Plumbing UK
Hi Keith,
Thank you so much for the wonderful review!
We are thrilled to hear that you experienced excellent service and found our platform easy to use.
We appreciate your support and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Quick delivery
Quick delivery
But could have done with a little more communication after placing order ?
22 mei 2026
Antwoord van City Plumbing UK
Hi Arthur,
Thank you for sharing your feedback with us! We are thrilled to hear that your order arrived quickly.
We also really appreciate your note about communication. We want to make sure you feel supported every step of the way, so we will look into how we can provide better updates after an order is placed.
Thank you for helping us improve, and we hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
Kathy is a true gem - saved my bathroom project
About to finish a bathroom project . Wanted to say a massive thank you to Kathy from Reading store on Rose Kiln Lane who really made it happen - a true professional. Had a few issues with toilets which my plumber did not check and realised last minute it would not fit , but she really took full charge of solving the issue and saved the project . In fact I am glad it happened since the replacement is actually beautiful . Absolute star ! You don’t get this kind of service nowadays very often . Thank you
2 juni 2026
Review zonder uitnodiging
City Plumbing for Water Butts
I used City Plumbing twice recently to buy water butts and related items. The ordering process was straightforward. I received an email when my goods were ready for local collection. Collecting the goods was simple. The staff were friendly and efficient. Couldn't ask for much more.
21 mei 2026
items ordered quick delivery no problems
20 mei 2026
Antwoord van City Plumbing UK
Hi Alan,
Thank you for the fantastic review!
We are delighted to hear that your order arrived quickly and that everything went smoothly without any problems.
We always aim to provide a fast and hassle-free service, so it is great to know we hit the mark for you.
Thank you for choosing us, and we look forward to helping you again next time!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Anthony
Thank you for taking the time to leave us a review.
Please accept our sincere apologies for this breakdown in communication.
You should never be left in the dark about an order, especially if an item is out of stock.
It is our policy to notify customers immediately regarding stock issues, and it is clear we failed you in this instance.
Kind regards
Vicky @ City Plumbing Supplies
Easy to order on website with 4 day…
Easy to order on website with 4 day availability from local branch
5 mei 2026
Antwoord van City Plumbing UK
Hi Dave,
Thank you for the great review!
We are delighted to hear that you found our website easy to navigate and that your local branch had your items ready for availability within four days.
We always strive to make the ordering and collection process as smooth as possible, and we appreciate you taking the time to share your positive experience.
We look forward to serving you again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Great shopping experience
Prompt delivery of solar panels - friendly guys at the Reading branch - all good
20 mei 2026
Antwoord van City Plumbing UK
Hi Steve,
Thank you for taking the time to share your great shopping experience!
We are delighted to hear that your solar panels were delivered promptly and that our team at the Reading branch provided such friendly service.
We always aim to make the process as smooth as possible, so it is wonderful to know everything went well for you.
Thank you for your business, and we look forward to helping you again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Good service.
20 mei 2026
Prompt delivery and a great price with…
Prompt delivery and a great price with good communication. I was particularly impressed with the way that my panels were packaged.
15 mei 2026
Antwoord van City Plumbing UK
Hi Mark
Thank you for taking the time to leave us a 5 star review.
We’re thrilled to hear that you were happy with our pricing, speed, and communication.
Our warehouse team takes extra pride in how they package our goods to ensure they arrive at your doorstep in perfect condition, so I’ll be sure to pass your compliments along to them.
we hope to see you shop with us again soon.
Kind regards
Vicky @ City Plumbing Supplies
Outstanding customer service
Outstanding customer service. Nothing was too much trouble at Barnstaple City Plumbing; and the solar rails were a good price too.
18 mei 2026
Antwoord van City Plumbing UK
Hi Steve
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had such a positive experience with us at our Barnstaple branch.
Our team always strives to go above and beyond for our customers, so hearing that "nothing was too much trouble" is the best compliment we could ask for.
We will be sure to pass on your kind words to to the team in branch.
Kind regards
Vicky @ City Plumbing Supplies
The first time ordered on-line
The first time ordered on-line, there was no alert as promised that the goods had arrived in Wakefield. I had to call the branch. The second time I ordered on-line, the person at the shop offered to call me when the goods arrived. Which he did. So 0/10 for your on-line service and 10/10 for your Wakefield branch staff. Would have given 5 stars if not for the poor on-line service.
12 mei 2026
Antwoord van City Plumbing UK
Hi Mohan,
Thank you for sharing your feedback with us.
We're incredibly sorry to hear that our online notification system let you down on your first order, and we understand how frustrating that must have been.
However, we are absolutely thrilled that our Wakefield branch team stepped up to look after you properly on your second visit!
We will pass your 10/10 praise along to them, and we are currently looking into our automated alerts to ensure they work reliably moving forward.
Thank you for your patience, and we hope to welcome you back soon.
Kind regards
Tricia @ City Plumbing Supplies
Lovely customer care service and…
Lovely customer care service and support and really prompt phone answer
19 mei 2026
Antwoord van City Plumbing UK
Hi Customer,
Thank you so much for the lovely review!
We know your time is valuable, so we always aim to answer the phones quickly and provide the best possible support.
Your kind words mean the world to our team, and we look forward to helping you out again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Andrew,
Thank you for sharing your experience, Our team works hard to provide friendly service and ensure every delivery is right on time.
Knowing that you found great value in what we do makes it all worthwhile.
Kind Regards
Josh @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Tony,
Thank you so much for the great review!
We're thrilled to hear you're happy with the price, quality, and our on-time delivery.
We appreciate your business and hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
The ordering process was…straightforward and efficient
The ordering process was straightforward and efficient. It would be appreciated if account holders could receive a discount or loyalty incentive, as this would help encourage our continued use of your website in the future.
18 mei 2026
Antwoord van City Plumbing UK
Hi James
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that you found the ordering process straightforward and efficient.
We completely agree that loyalty should be rewarded! We do offer the Rewards Loyalty Scheme which unlocks exclusive perks for our regular customers.
You can sign up easily online or chat with the team at your local branch to get this set up.
We hope to see you again soon!
Kind regards
Vicky @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Oske
Thank you for taking the time to leave us a 5 star review!
Thank you so much for the feedback. We’re thrilled we could deliver a smooth experience for you
We look forward to seeing you shop with us again!
Kind regards
Vicky @ City Plumbing Supplies
Massive thank you to Holly and Emma and…
Massive thank you to Holly and Emma and Jack the fitter for smooth experience from our intial design to our finished bathroom. Everything from start to finish was amazing with plenty of communication. Will be recommending to everyone to go to city plumbing crewe to see these ladies!
1 mei 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Greg
Thank you for taking the time to leave us a 5 star review!
This has absolutely made our day and Holly and Emma at our City Plumbing Crewe branch will be thrilled to receive your feedback.
Your recommendations mean everything to us and we hope to see you shopping with us again soon!
Kind regards
Vicky @ City Plumbing Supplies
Antwoord van City Plumbing UK
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear you had a great experience with our team. We look forward to serving you again soon!
Kind Regards
Josh @ City Plumbing Supplies
Matt at the Lowestoft store is fantastic
I was doing a kitchen renovation and needed some parts quite a few times throughout the process.
I saw Matt at Lowestoft store, and he was amazing. He went above and beyond to talk me through what I would need and helped me resolve a massive disaster when my waste from my new sink wouldn’t match with the waste outlet.
Matt you are a superstar and I am very happy with the outcome.
27 mei 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Helen,
Thank you so much for taking the time to share this wonderful review!
Kitchen renovations can be stressful enough without unexpected disasters, so we are absolutely thrilled to hear that Matt was there to save the day and get your sink waste sorted out.
He truly is a superstar, and we will be sure to pass your incredibly kind words along to him and the Lowestoft team.
Enjoy your brand-new kitchen, and please let us know if you need anything else for future projects!
Kind regards
Tricia @ City Plumbing Supplies
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