Excellent buying experience
Looking for a new suite we had tried a couple of major outlets and then, driving past Claytons decided to call in. No pressure from in-store staff, just welcoming smiles and greetings and a "Take your time and look around, just ask if you want any help" approach. So we did! And, more importantly, found exactly what we wanted, or so we thought, and placed an order. Arriving home we double checked sizes and suitability, horrified to find we had miscalculated in sizing the three-seater and it would not fit! On the phone, back to the really helpful lady with whom we had placed the order - take a bow Glynis Clipson because you could not have been more helpful - backwards and forwards with your tape measure until we were satisfied that what we finally decided upon would now be exactly what we wanted. Not only that, but following a later call she arranged with the manufacturer to provide additional fabric enabling us to cover an existing footstool to match the new suite. Follow-up invoices and e-mails came through within hours, and the service we received could not have been more accommodating or helpful.
Next we will be choosing a carpet to complement the new suite, and, having received fabric samples just today, we will be back on Clayton's doorstep asap!
Heartily recommend them, as their prices are very competitive too.
11 oktober 2023
Review zonder uitnodiging