Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with.... Toon meer
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Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with.... Toon meer
Bedrijf heeft geantwoord
I am shocked I was paying enough for my maintenance fee. It went up from £ 95 to 135.50 or month. That is over 42%increase. Notification, none. Meetings none. Knowledge of planned works, unkno... Toon meer
Bedrijf heeft geantwoord
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen wi... Toon meer
Bedrijf heeft geantwoord
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver P... Toon meer
Bedrijf heeft geantwoord
Cleaver Property Management is an independent, family-run company providing Residential Block Management and other Property Management services for 30 years.
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Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with. Nothing is too much trouble. They turn up on time and their work is of an incredibly high standard...I dont have to go and check anything..they tell me what is happening and how it is going. They are also...unlike a lot of people ...unfailingly polite a d have no issues dealing with a woman property director. I highly recommend them.

Antwoord van Cleaver Property Management
This is a shockingly incompetent, and shockingly rude company.
- The block I own is very poorly maintained.
- We have not had an AGM for at least 5 years.
- No email from the so-called property manager ever gets answered.
- When you call the office everyone is on leave.
- The company director, Sarah Cleaver, does not properly reply to complaints.
There is nothing, absolutely nothing, about this awful company that remotely passable. It is an absolutely misery dealing with them. They should be struck off the register for property management.
What follows below is today's attempt to get them to respond on anything, ever. It will fail because they never respond, ever. They should be ashamed of the miserable service they offer.
___________________________________________________________
I would like to formally complain about the service from Cleaver Property management. I believe you are not providing a minimum level of service required in terms of upkeep, communication, etc. This appears to be a systemic problem unaddressed over years. I do not think its reasonable to charge for such a poor service.
Some specific examples of the service problem:
In the first attached thread I have sent emails regarding the window survey on the following dates with no meaningful update. Lizzle Way simply never responds. She is effectively not managing the property in my view. Forcing someone to send 15 emails without a meaningful response is extremely rude and incompetent in my view.
30/07/2026
15/07/2026
08/07/2026
02/07/2026
22/05/2026
06/06/2026
16/04/2026
09/03/2026
09/03/2026
03/03/2026
17/02/2026
09/02/2026
28/01/2026
23/01/2026
I have also sent emails on the following dates regarding the service charge accounts (see attached thread) with no meaningful response. In that email I raised various questions about fees which are still unanswered. It is not acceptable
30/07/2026
09/03/2026
03/03/2026
26/01/2026
22/12/2025
19/12/2025
I have also been enquiring about an AGM since 2023 with no meaningful response. At one point you promised an AGM in 2024 but this did not happen. In the four years I have owned the flat there has been no AGM, and there is no way of getting a response from your revolving property managers.
Please treat this email as a formal complaint. I would like meaningful responses within a specified timeframe on the following points:
1) The window survey information, and plan for windows maintenance.
2) My questions about the service charge accounts.
3) Plans to hold an AGM.
If I do not receive a meaningful response on these issues within the next two weeks I will be referring this matter to the property ombudsman.

Antwoord van Cleaver Property Management
I am shocked I was paying enough for my maintenance fee. It went up from £ 95 to 135.50 or month. That is over 42%increase.
Notification, none. Meetings none. Knowledge of planned works, unknown. Security communal doors none. Keeping to 7 years decorating, not been done in 21 years.
Am I a lodger or tenant? No. Am I share holder, yes.
Impressed how this is property management is run no.

Antwoord van Cleaver Property Management
We wanted to extend a heartfelt and sincere thank you to Diana, our dedicated Accounting Manager at Cleaver.
Since Cleaver began managing our property, Diana has been an invaluable partner, working closely with us on all financial matters with remarkable professionalism and care.
Diana consistently demonstrates outstanding expertise, knowledge, and attention to detail in every task she handles. She is highly collaborative, always kind and approachable, and exceptionally quick to respond, qualities that have made our experience seamless and reassuring.
Her proactive support, sound financial guidance, and commitment to excellence have greatly contributed to the smooth and efficient management of North Lodge.
We are truly appreciative of the wonderful job she does and the high level of professionalism she brings to every interaction. Thank you, Diana, for your hard work, dedication, and continued support.
Hamid and Layla Mobasheri
North Lodge

Antwoord van Cleaver Property Management
Our main intercom is broken since the end of May allowing anyone to bypass security entirely just by dialing a random flat number.
Cleaver’s definition of managing an "urgent security breach" is waiting a week just to reply, a second week to send an engineer to "investigate," and weeks later, the problem is still not fixed.
Meanwhile, basic maintenance is dead. We have more than 6 broken lights left entirely ignored, leaving the property and garden in pitch black after sunset. Furthermore the communal cleaning which used to be twice a month has been neglected for so long that spiders have comfortably moved in and established massive webs.
For anyone that enjoy paying a premium to live in a dark neglected nature reserve where anyone can walk through the front door, and where your urgent emails and phone calls go completely unanswered, then Cleaver Property Management are exactly who you are looking for.

Antwoord van Cleaver Property Management

Antwoord van Cleaver Property Management
Extremely poor communication and management.
I have contacted the management company multiple times regarding ongoing issues in the building, including car park access and the condition of communal areas (cleanliness and maintenance). Despite several follow-ups over a period of time, I have received no response at all.
The matter has been handled by Emma, who has repeatedly delayed responses and pushed deadlines back, often stating she is on holiday or unavailable. This has resulted in no resolution or meaningful update.
These issues are basic maintenance matters that should be straightforward to address, yet they have been left unresolved for an extended period with no proper communication or accountability.
As a leaseholder paying service charges, this level of non-communication and poor coordination is unacceptable.
Very disappointing experience.

Antwoord van Cleaver Property Management
Kev completely transformed our large communal hallway in just 5 days—something other builders estimated would take 3–4 weeks. The quality of his work is outstanding, finished to the highest standard while still delivering incredible speed.
Throughout the project, Kev was professional, collaborative, and genuinely kind, making the whole experience smooth and stress-free. We’re absolutely delighted with the result and will definitely be working with him again on future projects.
Thank you Kev !
Layla Mobasheri

Antwoord van Cleaver Property Management
This is not so much an experience but the truly awful excessive fees this company charge year on year out. Just under 18% for a 1 bed flat.
£2800 for service charge, insurance and ground rent for a 1 bed flat.
This is close to profiteering in my eyes and doesnt represent reasonable prices for landlords or tenants.
Awful way to treat customers , its no where near in line with inflation.

Antwoord van Cleaver Property Management
Email communications directed to junk mail after years of direct contact. Not an acceptable excuse.

Antwoord van Cleaver Property Management
I wish I could give zero stars.
I have repeatedly contacted the management company regarding serious safety and privacy concerns, and have received no response or, in some cases, no resolution since November.
The communal hallway lights were not working, making it unsafe to walk, and my reports of this issue a few months ago have not been addressed.
Since November, a neighbor installed a camera in the communal hallway. I have asked the company for clarification on who authorized the camera, who has access to the recordings, and why I was not consulted, but have received no response.
The building is poorly maintained, with dirty communal areas and a general appearance that suggests neglect.
Based on my experience, communication and responsiveness have been extremely poor. I would caution others that safety, privacy, and maintenance issues may not be promptly addressed.
My agency is advising me to CONTACT YOU DIRECTLY, stop making excuses, all this bad reviews are here for a reason. Look at the state of this building inside and then assess the problems . Since October-November last year you are waiting for Directors to give you an answer ? What is this? Are you talking about Nasa projects? A huge disappointment, awful service , lack of customer support and interest ! I can't wait to MOVE OUT OF THIS property so I won't be dealing with such incompetence!

Antwoord van Cleaver Property Management
The Englefield Close Residents' Association has relied on Cleaver Property Management for more than a decade. A few years ago, we faced some communication issues and service lapses, which caused frustration. After voicing these concerns, we were assigned a new property manager, Karan, and an accountant, Diana. They have drastically improved our experience through proactive, transparent communication and reporting. It's rare to find a company these days that values feedback and implements meaningful changes, and now we feel more assured about our partnership with Cleaver. Thank you, Karan and Diana, for your excellent service. And thank you, Cleaver Property Management, for providing us with such a dedicated team.

Antwoord van Cleaver Property Management
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver Property and Adam, one of the property managers, responded really quickly to resolve the problem.
Today I met Kevin, a really respectful and charismatic member of the maintenance team. He was very busy painting the main door and making the place look more loved.
I really appreciate all the efforts by the Cleaver Team, I have always found them to be really helpful and willing to go above and beyond. Thank you all, your efforts are very much appreciated.
Heather a grateful resident

Antwoord van Cleaver Property Management
Absolute disgraceful service from Cleaver Property management. We’ve had an out of order lift for 8 months now which after constant chasing is still not fixed. They don’t reply to emails and when you do get through to someone all you get is excuses. Yet they will still take (and increase) your service charge. We have begun to take legal advice on their abysmal service. If you can, avoid them at all costs.

Antwoord van Cleaver Property Management
This company does nothing to earn its money. It charges for “ supervision of work” but is never there. It carries out work which is not required without consulting the people that are then stuck with sub standard work! All that rubbish about safe handling of asbestos is waffle, as the tiles (which were deemed to be a low risk anyway in all subsequent reports) was done weeks earlier, prior to the flooring company coming to site.
I would go further and say the whole reply is waffle and written purely as defence on Trustpilot rather than for our benefit they only received 1 star because it was not possible to give them none, as every leaseholders will testify
As for the last paragraph, “If you would like to discuss your concerns….” That is all we have been doing to no avail. We have sent multiple photos of the damage caused by their workers and the closest they have come to doing anything is this limp reply!

Antwoord van Cleaver Property Management
They have shown a tremendous amount of work and commitment for an extremely difficult situation Keep up the good work team

Antwoord van Cleaver Property Management

Antwoord van Cleaver Property Management
Basically they’re scammers. They take the money and provide nothing in return. I live in a building they manage and they really take no action at all when there are problems. But they’re all over the billing process.
Our building is about to have its gas and electric cut off because Cleaver took our money but didn’t pay the bill.

Antwoord van Cleaver Property Management
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen will take place stalling mine and others’ ability to move / sell. Only recourse now is to take legal action as my mental and physical health have greatly been impacted, and emails and calls ignored (placated at sporadic intervals).STAY AWAY FROM CLEAVERS!

Antwoord van Cleaver Property Management
As a director of our residents company for nearly 30 years and having employed a number of different managing agents, I can not speak too highly of the quality of the service we are currently receiving from the Junior Property Manager at Cleaver.
She takes a keen interest in our estate and its residents, nothing seems to be too much trouble for her and she deals with all our needs in a speedy professional yet friendly manner. Her approach to the job makes for a very welcome change from previous experiences.

Antwoord van Cleaver Property Management
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