Club Mahindra Reviews 

I am Rajesh Patne member of Club Mahindra Purple membership. I got very bad experience from Club Mahindra. Whenever I tried to get booking got only in waiting list. I paid heavy membership fees and annual maintenance also. The root cause of this issue lies in Club Mahindra's aggressive membership sales strategy this has resulted in a severe shortage of availability. Club Mahindra selling their rooms in the open market, essentially prioritizing external bookings over their own members. This is unacceptable and feels like a betrayal of the trust and loyalty that members have placed in the company. Even if we compare the rooms quality and services it's very so so. I tried to contact customer service they never reply and get back.

I have taken a gozest-5 membership (3063971) 30 Days back in chennai and paid 30% advance amount of Rs 84500/-. Further due to my personal issues & after knowing about their scam, I have asked for Cancellation & Refund

I had my initial discussion and filled forms on 01.02.2025 and I have paid 30% of Total Amount of 2.95 Lakhs i.e Rs.84540 /- for the Membership Card .

Club Mahindra did not give a single document / paper either directly or through my registered mail about Membership Card or Membership Number or Enrollment till 19 days.
Only on 19.02.2025 , I have received their Membership Card with Number.

I have asked for my Cancellation within 10 days I.e on 01.03.25

After follow up here and there finally they have asked me to contact a remote team in mumbai. I lost 5 days due to the same. I had sent a mail on 05.03.25 I.e on 14 th day of issuance of a Membership Number.

As per their Policy , for cancellation and refund is within 15 days of receipt of a Membership which also I could not be aware as there is no document provided from their end.

Now they are interpreting and saying that i need to approach them within 15 days of enrollment which they say made on 01.02.25 without providing any data/ credentials or communication of Membership Number

How a customer can apply for Cancellation without even having a Membership Number? is also not being answered by them.

All these conditions were not explained while marketing for membership.

But they are refusing to cancel my membership and refund but insisting me to pay further EMI of Rs.17,500/- which starts from April 25 for another 12 Months I.e 2.10 lakhs app more.

Alsi their other condition is that I will not allowed book any resort with them even if I dont not pay any EMI starting from April 2025 despite my initial payment of 84540/- and so it be 100% loss for me

I will be allowed to book only in April after payment of Rs.17500/ and consume all 950 Points / provided per year and use all Points within April 2025.

Next month in May again they will block / lock my membership automatically if I do not pay next EMI

If i pay further EMI of 17500 it will be 1,03, 000/- app and they will be giving 950 points for usage .

This is working out Rs.17250/- per day for 6 days and I am forced to use within 1 month which is totally a waste for me.

Also they charge extra money per day @ resort ranging from Rs.1000/ to Rs.2000/- citing other reasons.

Now I lost Rs.84540/- by Club Mahindra's Cheap Cheating Tactics.

But there are many ifs and buts condition in their club mahindra App which no body explains to you before

In Club Mahindra app booking opens only before 4 months and it will be showing 75% booked already in all good resorts on day 1. May be they keep it for other customers and not for card members.

You ll be limited / forced to choose within limited options and in worst maintained resorts

You need to avail 950 points in an annum for regular members only for 6 day app ( per day is 150- 175 points for a good room despite paying app 10,000/- + Charges of 2,000/- app per day @ resort

I advise people not to get into scam companies like Club mahindra where there is zero support for customers and main motive is to collect Money and later cheat customers

Even if you make 100% payment and take membership there are lots of if and buts and they will not allow it to use their good resorts as per your likes .

You can not also plan holidays within 4 months and book flight tickets as there is lot of restrictions and conditions

Might as well book a resort for Rs.10,000/- as and when we feel to travel to some good resorts instead of becoming slaves / getting locked up with Club Mahindra Membership after making app 3 lakhs payments and taking a membership and using it only for 4750 points for 5 years ( for app 30 days)

Please do not get stuck with Club Mahindra Scam.

I have lost my money of Rs. 84,540/- as Club Mahindra Cheated and i dont want to spend / waste time further in legal battle with scam companies especially when Indian Judical System does not support commoners like me.

Can we rate your service in minus scale...bcoz that much irritating and pathetic customer service you are providing after taking so much money and yearly maintenance charges from class 1 people.you are just fooling the people as your customer class is highly qualified and busy people as only they can bear such expensive holiday policies and they don't get enough time bcoz of there busy schedule and you just make them fool by providing them nonsence app for booking holidays..which never show any room available at any time.. doesn't matter how early u apply for it..the app always shows some queries and finally the frustrated customer goes for private hotel booking even he has club Mahindra membership..myself is a doctor and am seeing so many my friends and it'sy experience too ..we never get booking on that app..no one pick up the phone...while taking the policy they will call you 100 times a day but after you purchase they will not pick your single phone..very disgusting

Horrible customer service, that don't behave nicely and corporate with us. Apart from that they do not provide a solution for our problem, totally disappointed.

Worst resort company , they expecting that people should travel as per there instruction. Please do not join this club they are just looting

CHEATERS AND SCAMMERS

Please find the email from club mahindra when i as for the refund

Dear Mr. Shajahan,

Greetings from Club Mahindra !

With reference to the cancellation request of your Club Mahindra membership, we would like to acknowledge that your cancellation request is registered with us, and Cancellation Request no is 112-015. As the cancellation is registered all the future EMIs are on hold and would not be banked.

As you are aware, your membership was enrolled on 04/03/2024. The Member Application Form with the contractual terms has been duly agreed and signed by you after having submitted appropriate and requisite KYC documents. Moreover, your membership was validated by yourself on 19/03/2024 which must have walked you through the nuances of the membership, verified the enrolment benefits and the credentials of the Member Application Form. Neither were any incongruities raised about the matter of concern nor was the offline conversation or the email from the Sales Representative notified immediately upon your membership enrollment.

Please note membership document contains the required information about cancellation of Club Mahindra membership we would request you to refer the same and connect with us accordingly. We would like to draw your attention to clause of the membership Terms & Conditions which states that,

60% of the total membership cost is towards Admission Fees which is non-refundable.
The refund is applicable in the remaining paid amount on proportional basis post deducting - holidays taken and other gifts availed.

You have paid a total of Rs. 210932/- till now for your membership. Since this amount is less than 60% of the total amount, there is no refund applicable.

Thank you for providing us the opportunity to be of service to you.

Warm Regards,
Tom Varghese
Member Experience Management

Never got a booking when required. They always tell to upgrade. It's purely money making business and not catering to customer need and requirement. Very very unhappy with such club. I have been a club member since 12 years and managed to get only booking thrice. Though the resorts must be good but booking and customer care is below expectation.

We were on a holiday to Goa and they came to us with coupon saying it's their 28th anniversary and we have won a prize of 2 nights 3 days holiday, we had to attend a 1 hour presentation in which it was all about buying their plan which we refused. No prize sent to us. Please don't waste your 1hr on this, that day all our plans got spoiled because of this 1hr.

Hi
I was getting frequent calls for presentation wherein I had already explained that not interested due to financial issues still it was informed to me that at least see presentation and if you do not like you can opt out but after completion of presentation the executive connected to Mr Omkar Parker who spoke very abruptly and and said if you are not in a position to pay down payment of 50000 then why did you give appointment and said you wasted our time, which was really unprofessional and and he started instigating me and went very blunt which is not acceptable in a service industry.

I am forced by Omkar Parker to highlight this to all and would request all that never give appointment for presentation for Club Mahindra as if you agree for presentation then as per Mr Omkar Parker who stays in Charni Road Mangalwadi it is taken as a promise from client and if by any chance if you do not pay down payment then he starts humiliating client and asks questions that if you are not capable of paying down payment then why you gave appointment and why you wasted our time, which sounds like client time is not important at all.

I will never suggest any one to go for club mahindra membership till they have workers like Omkar Parker who takes client for a ride and thinks that client is not important at all.

I allowed presentation as it was informed
that if you do not like you can say NO, but Omkar Parker doesn't want to listen NO
from client as may be he is not able to
achieve his target and out of frustration he
instigates client to speak in a bad language and same happened with me.

I want his seniors to note my comments and take necessary action against Omkar Parker as till the time they will have employees like Omkar Parker, Club Mahindra which is a brand will loose its reputation and will affect company in long run.

As being from middle class family I may not be able to afford at present but might have opted in future.

But due to very rude behavior of Omkar Parker I really felt humiliated and will never opt for any holiday plans for sure.

We got a coupon for Club Mahindra for 2 N and 3 days after a membership presentation. They were hell bent on booking the membership on the same day claiming it be an offer. We requested for a week's time to decide and we came home. When we tried to use the coupon, we realised that all the rooms are showing as blocked and when enquired the customer care , they claimed to have no control over the booking portal. This is a serious issue. Imagine paying 6.5 lakhs for a basic plan and go begging behind them for rooms. Club Mahindra is not for common middle class. It is meant for people who will buy the plan from Mahindra and forget to travel. I really doubt whether they have the property as they claim.

You will Never find the Choice of your resort at any movement of time here. These Club is overcrowded and tough to get a booking. Even if we try before 3 months.
Overcrowded place to be for holiday. Very disappointing.
If you offer a friend for his Wedding anniversary, Birthday gift or anything, you will put to shame, because you will never find a confirmed holiday for them.
Over all its not good to continue with, Cant plan any thing that we require at any movement of time.

I have my recent experience to prove that. I am disappointed..............................................

Horrible customer service no respect for long relationships unethical employees just trapping people for personal sales target
Have been chasing my issue for 4 months after 14 years of membership that too premium 1BR purple think the condition of new members
KINDLY REFRAIN FROM BEING A MEMBER
BETTER HOSPITALITY CHAINS AVAILABLE

CLUB MAHINDRA MEMBERSHIP IS A BIG SCAM. DON'T FALL PREY TO FALSE PROMISES OF THEIR MARKETING GUYS. THEY ARE COMPLETE FRAUD PEOPLE. THEY ARE CHEATING YOU. THEY ARE MAKING PEOPLE FOOL. I AM ONE OF THEM. SO DON'T BE FOOLISH AND BE A PART OF THIS BIG SCANDAL SCAM

Superb Resort. The experience was amazing. Highly recommended

From the day we have taken membership, the services are pathetic....they never repond....they never pick up calls, when they want customer to enroll, they keep on calling you but later they wont respond to your calla...our membership is wastage....customer service is pathetic.....very bad

My experience with Club Mahindra has been a letdown from the start. I attended their workshop on December 10th, signed up for a package costing 6 lakh, with the understanding that I could cancel within a year for free. However, when I got the final document, it stated I only had 15 days to cancel.

Feeling misled by the sales rep, I decided to cancel. I requested cancellation, endured a 45-minute call trying to convince me to stay, but I stood firm. They wouldn't update the contract as promised by their sales rep, and since then, radio silence.

I've sent numerous emails and called their customer service, but they either ignore me or hang up after keeping me on hold.

In short, my experience with Club Mahindra has been disappointing. The broken promises and lack of response show they're not living up to fair business standards. #Disappointed #NotRecommended #pathetic

A paradise of serenity with impeccable service, luxurious accommodations, and diverse activities. Highly recommend!

मैं डॉक्टर बीएस jaglan हरियाणा अंबाला शहर का निवासी हूं। मैंने सन 2018 में इनकी मीठी-मीठी बातों में अगर महिंद्रा क्लब की मेंबरशिप ली थी। मेरी मेंबरशिप आईडी यह है मेरी EMI 3120 रुपए प्रति महीना है। दिनांक 29 सितंबर 2023 को मेरे पास महिंद्रा क्लब में कर्मचारी दीक्षा मैडम का फोन आता है और मुझे EMI Pay करने के लिए कहा जाता है।मैंने उसी समय 3120 रुपए की ईएमआई पे कर दी। परंतु उसी समय गलती से मेरे से ₹20000 की राशि जो कि मैंने किसी और के अकाउंट में ट्रांसफर करनी थी महिंद्रा क्लब के अकाउंट में ट्रांसफर हो गई। मैंने उसी समय बाय फोन तथा बाय मेल इन्हें इस ट्रांजैक्शन के बारे में सूचित कर दिया। बार-बार मेल करने के बाद भी इनका कोई रिस्पांस नहीं आया।मेरे बार-बार मेल करने के बाद इनका एक ही जवाब होता है पेशेंस रखने के लिए धन्यवाद हम जल्द ही आपसे संपर्क करेंगे। अब आप ही बताओ जब यह अपने ही मेंबर के पैसे हड़पने की सोच रहे हैं तो यह क्या फैसिलिटी देते होंगे। मैंने आज तक अपनी मेंबरशिप का कोई लाभ नहीं लिया है। मेरा पर्सनल एक्सपीरियंस कहता है कभी भी इनकी बातों में आकर अपना समय और पैसा वेस्ट ना करें। अब मेरे को अपने ही पैसे लेने के लिए कोर्ट का सहारा लेना पड़ेगा। कृपा करके मेरी कहीं गई बात पर अवश्यअमल करें और इस तरह का froud करने वाली कंपनियों से बचे

I attended their workshop on August 14, 2023, where they gave me a 45-minute presentation about their membership and its benefits and told me they'd issue a 2D3N holiday voucher in return if I bought their membership or not. I decided not to buy and haven’t received any voucher yet. It's been more than 8 days, and when I call the person who contacted me, she does not pick up the call. Even if somebody else calls from their company telling me to attend another workshop and I tell them I have attended in the past and have not received the voucher yet, they immediately hang up the call. Please do not buy their membership; they’re fraud. I have also seen many reviews on the internet where their members claim they are not getting any such benefits.

Pls don't even dream of buying a Club Mahindra Membership. I am suffering to cancel the membership and the so called customer care is not only silent they are frauds, writing reports to the things like I have orally agreed to continue the membership. My humble request to you all.. Please dont buy club Mahindra membership. They dont even respond to the emails from Department of Consumer Affairs. I have personally visited their office, written registered posts and also emails. They dont respond.
Pls get in touch with me to see the emails I have send to Club Mahindra.