Coach USA Reviews 

Bus tire popped also it didn’t have cup holders and no charger deck.

The small but wide Hispanic lady who was checking people onto the bud at Port Authority was implying that I hadn’t bought a ticket despite me showing proof payment and showing the only email I received from this company. She was rude, unhelpful and arrogant. Seriously what’s the point in getting a job like that if you are going to be miserable all day?

Wish I could give them 0 stars. We had bought tickets for their bus service from Manhatten to New Ark. But the bus was over 30 minutes late, so we had to get to the airport with another transportation. I asked for my money back, but they will not issue a refund. They referred to their terms and conditions stating that all tickets are final, and that the ticket is valid for 365 days. I’m not coming back to the states, and is obviously frustrated about this situation, since it is just money out of the window.

Their customer service is the worst - different people were answering my request, and they just kept on writing the same to me.

I will never recommend Coach USA to anyone.

Impossible 0 stars? After finishing the contracted service at Terminal 3 of O'Hare Chicago, the driver loaded my luggage back into the trunk of the bus, while I was renting a smart cart less than 5 steps from my luggage. Within seconds of downloading it and he immediately left.
No more passengers on the bus, almost no one on unloding curb. Forced to travel to Europe for 3 months without luggage! Upon my return to the USA, items from my carry-on were lost!
Company response? Have they protected airport security for leaving my luggage unattended!!?!
And also that I have asked the driver for help with my luggage!! A dishonest company, from the driver to executive management!

I don’t understand why these bus drivers think it’s okay to be completely rude to people especially the ones who’re literally being nice or talking to them in a calm nice tone. If they don’t want us opening the bottom of the bus to put our luggage(s) inside, maybe they should get off their lazy asses and get out the bus and open it so we can just put it in ourselves. I do not like how they handle luggage’s by aggressively throwing it in there. Just ran into a situation where this certain bus driver was giving my boyfriend an attitude when all he did was make his job easier by putting his mom’s bag inside. Literally, the bus driver came out and asked if he had put something in there but his tone in voice was just really rude. The bus driver could have talked nicer and out of his face.

Trying to obtain information for a forthcoming trip as we are travelling from the UK. Automated chat bot responded with information about Air travel rather than the bus trip I had asked about. What is the point of this type of customer? service. Advertised route doesn't seem to exist on any of the timetables. Not a great start for a tourist!

Trip from airport fine. We purchased round trip from Newark to NYC. On attempting return to airport on weekend we found all buses had been cancelled despite still listed available on website. We. Along with 40 or so other passengers were unable to secure bus transport back to airport Sunday. Had to purchase taxi ride at additional cost of $75 dollars to get to flight on time. We found out from taxi drivers that this occ urs frequently with coach USA. When I complained the customer service unable to assist and stated that no refund possible. Another large school group has to secure 10 taxis ti get to airport on time which cost the teachers to pay and I understand there were no funds to compensate them. They all had prepurchased tickets as well. TERRIBLE SERVICE. No notice on website, as I checked at time I called to complain- people had purchased tickets that morning and there was no indication the buses cancelled on website either.

Always take it from Newark Airport to Manhattan. Exceptional service, large clean buses with stored luggage, fast. Booked it once I landed. Once on the bus, the bus departed in less than 5 minutes; faster, cheaper & more comfortable than an Uber.

We bought our tickets online to and from O'Hare airport. The ride down was in eventful but the ride back was not. They cancelled the 4:30 bus but didn't tell anyone, even the other coach USA rep in O'Hare didn't know anything either. Called coach USA, they did not have any idea as to how or why.
Problem is no one knows anything about anything

Had the worst customer service experience during my trip with this company.
Due to their poor handling of customers’ belongings, they damaged my suitcase during a transfer to the airport, and now, they are saying it’s not their responsibility. Seriously????
Now, I have useless baggage, thanks to this company!

Driver on the MegaBus used the loudspeaker to call out some guy from talking on his phone, telling him he had to go to the back of the bus (even though we were moving and he had a cane) to talk or hang up. Rude, but whatever. I’m only writing this review because NOT 5 MINUTES LATER she started playing the radio - LOUDER THAN HE WAS TALKING. She was also increasingly mean about the whole thing - extraordinarily unprofessional.

1) Called for location information at NYC Port Authority
2) Was told where to go and look for the Coach USA Flag
3) There was no flag and location was very dangerous
4) Coach USA bus stopped in front of us, driver would not tell us where the real location was located
5) We walked a long distance and eventually found the bus stop not anywhere near where were told to go and no 'flag"
6) Resulted in delaying an hour
7) Sent a complaint to CoahUSA,, got an automated response followed by "case closed" with no response
8) Sent second complaint also asked why no response.
9) Got an automated response followed by a response from "Danielle" telling me to arrive earlier.
REALLY? COMPANY DOES NOT GIVE A CRAP ABOUT CUSTOMERS. NTIVE TEY ONLY RESPOND TO THE MASSIVE NUMBER OF COMPLAINTS WHEN IT IMPACTS A LARGE NUMBER OF CUSTOMERS $$.
STAY AWAY FROM THIS COMPANY

I have traveled on Coach USA for over 20 years from Rockford Illinois to Ohare Airport and have known them to be mostly reliable and punctual up till recently.
A trend that they’ve started recently is not leaving on time out of Rockford, so they can transfer passengers from Madison and Jainesville.
Our bus was set to depart at 345pm out of Rockford. The driver said we needed to wait 10-15 mins to transfer approximately 17 passengers from the Madison to Ohare bus. By the time the bus arrived at 405pm and the time to move the passengers and bags pushed the delay to nearly 30 mins.
It’s one thing if it’s due to a maintenance issue and quite another if it’s to save a buck.

A 30 minute delay could make the difference in making or missing a flight especially if traffic along the way or at the airport is a factor.
As a passenger, if you plan on a certain bus to leave at a certain time to catch a flight, think again about using Coach USA.

I wish I had read the reviews BEFORE booking. My college student flew to ORD and was getting the bus to Milwaukee. He arrived at the terminal at 5:10 for the 5:30 bus. Schedule said there was a bus leaving at 5:30 and 6:30. At 7:30 he had to order an Uber to take him to Milwaukee. No notice, no explanation. I emailed a complaint to their customer service and received no response. BUYER BEWARE!!

Call before you go to terminal. Ask for prices, location,times & arrive 10+ minutes early.
I ride OFTEN!
Routes are cancelled at random with no notice.
Once I was stranded in 90°F weather for 5+ hours.
Another time it was cancelled less than an hour prior.
There is a download for scheduling but they're over 5 years old and only half accurate
But 5 stars for nice drivers, clean bus and great pricing 😉

ABSOLUTELY WORST company ever. Says on website that a bus is scheduled at a certain time and the bus will literally not show up. What’s the point of even having schedules if the bus is not gonna come? please look elsewhere for transportation. This is the worst experience I’ve ever had.

I just wanted to leave an review on driver Tanae Simpson Banks of San Antonio, TX. She's a very knowledgeable, safe,and helpful driver she goes over and beyond to help those in need. Tanae Simpson Banks was very polite, courteous and professional. Tanae Simpson Banks reminds me of someone who loves their job and the people she's carrying. I will be taking megabus/coachusa buses more often now because of Tanae Simpson Banks.

This company cancelled our reservation the night before our group trip! I will never use this company again they are irresponsible and careless.

Coach USA canceled a bus that had been booked in advance and paid for without any explanation or compensation the night before our early morning reservation. Our group had to find transportation at the last minute for over 40 people in such few hours. DO NOT BOOK!

Horrible experience. Last minute cancellation on a trip that we’ve had planned for almost an entire month. Would not recommend.