Coffee#1 Reviews 

Chepstow Branch has got so bad filthy tables Floors and everything is a mess.
Unhappy staff with soar faces Just such a shame
Needs to really buck up as new clean places opening.

If this company are supposed to be the best loved coffee shop in the UK, god help us with the worst.
I have visited 3 outlets now in Nth Somerset and each one confirms my thoughts on the others. Coffee #1 really should spend time training their staff in customer service, then they should train their staff on how to make a proper Flat White where the milk is bought up to the right temperature and thick and creamy, then when they serve the coffee train them not to spill half of it in the saucer. Terrible experience and after standing in a queue for 5/10 minutes waiting to be served.

Very ignorant staff and sloppy service in Macclesfield Wednesday 7th June, what is happening? Coffee slopped in saucer and lots of tutting when I asked for this to be sorted!!!!

Visited Coffee 1 in Tewkesbury 2 June. Was surprised to find they close at 5.30pm, on a June afternoon at half term???!!
Dog friendly and food and drink was fine, attitude of staff not good as anxious to close up, before 5.30 if they could. Doors were closed 10 mins before to discourage any new customers.

Nice enough café, but totally devastated that my Sister in Law couldn't feed her new born baby and had to leave to go home, we travelled all the way from Scotland to visit and find this absolutely abhorrent, really really upset 😡 😢

Overcharged compared to what the menu price was for 2 x cappuccino and 1 x Americano. Ordered at the pershore branch and was asked if I want dark or medium roast, opted for medium roast.

When I queried the price charged as it didn’t add up to the prices on the board he said it was the premium for the ‘single roast’, when I asked why he hadn’t said there was an on cost for the medium roast (medium roast mind, how am I supposed to know that this is a single roast anyway?) I was told extremely rudely ’i don’t have to tell you’. Then pointed to a random spot on their board that says a single roast is 30p (again, was never asked about a single roast, only medium or dark).

a) At no point was it explained that medium roast was the single roast, b) that the medium roast had a 30p uplift and c) the speed to which he replied about the increased pricing, I clearly was not the only person they tricked.

Very shoddy practice by coffee #1 and judging by the reviews below, clearly all your staff are trained to be rude to customers…

I won’t go back to coffee #1 if that is how you trick your customers, at least there is honest pricing with your competitors

What is about rude staff at Coffee#1.

Just having a coffee at the Coffee#1 branch in North Street, Bedminster, Bristol branch where I have been greeted by the most miserable, unfriendly, uncommunicative person I have ever come across in a a coffee shop.

Just so Coffee#1 are aware, it is a yound lady with shaven hair.

How do people like this get a job serving customers then it is beyond me.

Honestly, the customer service is apalling and I for one will never use one of their shops again for my coffee and I visit a lot of coffee houses.

Coffee#1 get a grip, this level of service reflects the UK in such a bad light.

Visited Ledbury shop today, there was a sign outside saying short staffed having lunch break 1-1:30pm but the door was still open and three members of staff were sat together having their lunch. Went back at 1:35 and they were still sat having their lunch and laughed as we walked by! Very rude and won’t be going back.

Made a mistake with a drink so I very politely pointed it out saying it’s probably my fault but turned out it was theirs.very sullen no apology like I was making a fuss gave me my 30p back grudgingly!not impressed won’t be going back.

This was absolutely f***ing disgusting.

Dirty cups and plates left on tables and flithy toilets in Chippenham store. Where are the senior management?

Great store, with good coffee and nice ambience. Super dog-friendly. Have enjoyed both the Hungerford and Andover outlets.

Visited #1 coffee in leek staffs . Lovely coffee and pastel de nata was to die for , best outside Portugal.
Tidy clean place and seems busy . Go to place for coffee.

Went to Bath coffee1 today. When preparing my coffee they picked up a used cup which had been returned to counter, rinsed under tap and started to make my coffee in it. When I questioned this waitress said she wasn’t and picked up a larger cup off top of coffee machine and used this instead. Only plus is I had a large cappuccino instead of a regular!

Very poor customer service at coffee one keynsham. The gentleman who served me was rude, abrupt and very condescending making me feel very uncomfortable. I was told it was frappe not Frappuccino and when I asked for coffee in it I was told in no uncertain terms it doesn’t contain coffee even though I was offered coffee the week before ! I won’t be going back again

WIFI in Yeovil Coffee 1 is absolutely rubbish and has been for some time. Please get it fixed. Coffee is very nice. Robert

Recently visited the new Bristol store excellent coffee fantastic service will 100% be coming back! highly recommend

Coffee#1 in Wells just like to say what lovely young ladies running the shop late afternoon Thursday 26th January. So nice to see such happy staff so friendly and a lovely warm welcome. Popped in with my son nearest store to where we live now sadly. Wish we had one on are doorstep. We love Coffee#1 and spent years going to different ones when we lived in Bristol.
It was also nice to have one of those naughty but nice custard filled croissant and that wonderful coffee I so miss. Thanks girls you made are day.

Trowbridge Coffee 1. Great staff, always chatty and welcoming. We order their house blend mainly, nice flavour. Chairs and layout a bit tatty, slightly run down looking around the back part near the toilet. But we like this coffee shop, the staff make it what it is.

Delicious toastie and coffee here at Weymouth Coffee#1. Yet again, given a filthy tray. It was worse this time as there was evidence of a wipe down. Someone else's crumbs swimming in water. Also, not a napkin in sight. Bring your own.