Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Toon meer
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The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Toon meer
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I ordered 6 x Bella Dining chairs in Olive Green while on sale Bank Holiday Monday. Delivery was booked for the following Thursday. I was kept up to date with the delivery time window, and my reques... Toon meer
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I liked the look of the "Axel" TV unit, especially the colour, so I ordered it and I LOVE it. The colour is perfect, the unit is the perfect height to put a TV on. It is solidly build using Acacia woo... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Contactgegevens
Verenigd Koninkrijk
- www.coku.co.uk
4,6
Uitstekend
543 reviews
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Really poor customer service
Really poor customer service - I've been emailing for weeks without response for an item received which cost over £700 and arrived below the standard I would expect. The item has a nice design but the finish of the stain etc does not live up to the price point and is let down by the finish.
I received a voicemail the day the item arrived as I wrote in to say it was disappointing (despite advising I wouldn't be able to answer the phone - I work from home taking calls all day.) I phoned the number back within an hour and the number didn't answer multiple times.
Every other time I've reached out via email I've been ignored and on the chat function on the website I was promised a reply the next day which never came.
It feels like I'm being ignored as I requested to return the item due to the above.
1 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Update: This issue has been resolved and the customer did mention they would update their review but no update has been posted yet.
Hi Andrew, thank you for your feedback, and I’m very sorry to hear about your experience.
We can see the image you sent showing some minor overstaining on the top left corner of your piece. Although the issue is small, we completely understand why this would be disappointing, especially at this price point.
We’ve tried to call you multiple times, but haven’t been able to reach you, and we also haven’t received any missed calls from your number. The only other message we can locate is from Sunday via the website chat.
We are more than happy to resolve this for you, and we’ve reached out again but haven’t yet heard back. It’s possible that some of your emails have not been reaching us, and we’re sorry if that has caused any frustration, we have attached another seperate email address which you can respond directly to. We genuinely hope we can get this sorted so that you’re satisfied with both your item and your overall experience with us.
Please feel free to contact us directly, and we’ll make sure this is addressed promptly.
Warm regards
Sam
Sara 1.7m table & Bella chairs
We are so pleased with our purchase of the Sara table & Bella chairs - they are beautiful & fantastic quality.
The customer service we received from start to finish was spot on
Thank you to the team at Coku Home
12 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for your lovely review!
We’re thrilled to hear you love your Sara table and Bella chairs, and that you’ve been happy with our service from start to finish. I’ll be sure to pass your kind words on to the team.
Thanks again for choosing COKU. We hope your new setup brings you joy for years ahead, and we’d love to welcome you back anytime.
Warm regards
COKU Customer Care
Waited 4 months for a terrible delivery
Whole experience really not good. Sent a shipping notification to us so we sold our existing couch and I booked a day off work to wait at home for the delivery. In the morning they said it was an incorrect delivery notification and it wasn’t coming. We had no couch for 3 weeks. Contacted Coku and to be honest they just didn’t really care and blamed the delivery company (which they chose).
Then they book the actual delivery date. This is 18 weeks after ordering now. On the day waiting at home again it’s 2 hours past the expected delivery time, phone number for the delivery company doesn’t work so whatsapped them nd they said the driver broke down, we don’t know when the order will be delivered. I said I had to leave at 5pm and (scheduled for 12-2) and they said if you can’t accept it we will just schedule another date. Zero communication, zero apology, they just don’t care once you’ve paid.
Avoid coku
12 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi Oliver,
We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. While the delivery lead time for this sofa is an estimated 12–14 weeks as it is entirely made to order, we fully understand that your order did take longer than expected, and the confusion with the courier’s incorrect notification would have been incredibly frustrating. We also understand how difficult it must have been being without a sofa during that time.
We want to assure you that we genuinely do care, and we’re sorry if it ever felt otherwise. We’re reviewing this with the courier to prevent situations like this from happening again. We sincerely hope you love your sofa once it arrives, and if there’s anything more we can do to support you, we’re here to help.
Warm regards
Sam
Antwoord van COKU Home
Hi Allison, thank you so much for taking the time to leave a review. We are delighted to hear you are happy with the service. We hope you enjoy your table for many years to come.
Warm regards
COKU Customer Care
Antwoord van COKU Home
Hi there! Thank you so much for your wonderful review! We're delighted to hear you love your table, we absolutley love it too!
We really appreciate you taking the time to share your feedback, it means a lot to us. Enjoy your new piece!
Warm regards,
COKU Customer Care
The table is stylish and elegant
The table is stylish and elegant. Would highly recommend. The service and delivery was excellent. You won’t be disappointed.
24 november 2025
Antwoord van COKU Home
Thank you so much for your wonderful review! We're delighted to hear that you love the style and elegance of your new table. It’s great to know our service and delivery met your expectations too.
We truly appreciate your recommendation and your kind words. Enjoy your new piece, and please don’t hesitate to reach out if you ever need anything!
Warm regards,
COKU Customer Care
Absolutely love our new table !!
Absolutely love our new table !!! Bought the 1.4m size and found 6 chairs that fit easily around it and can even add 2 more. Easy ordering and delivery no issues at all and kept well informed about timings. The table is beautiful and looks great in my new dining room
24 november 2025
Antwoord van COKU Home
Hi Sarah, thank you so much for your lovely review! We’re really happy to hear you’re loving your new table and that the 1.4m size works so well with your chairs. It really does sound like the perfect setup. I’m also glad the ordering and delivery went smoothly and that you felt well informed along the way.
Thanks again for choosing COKU, we hope you enjoy many meals and gatherings around your new table!
Warm regards
COKU Customer Care
No delivery after 2 months and no proactive communication
UPDATED NOW ITEM HAS ARRIVED:
Ordered the Archer acacia sideboard, which arrived 2 months after it was ordered (see my original review for more detail). Beautiful quality and looks lovely in my room - genuinely cannot knock the craftsmanship of the piece. I remain disappointed with Coku’s customer service, however. Not only was there a lack of proactive communication as outlined below, following my original review delivery was arranged within 4 days following a lengthy wait. I was told as a gesture of goodwill, the item would be unpackaged and all waste removed. This did not happen. The item was delivered 4 hours after the delivery window (I appreciate traffic is no one’s fault) and arrived very late in the evening. Due to the rush, the delivery men brought the item in and just left it upside down and practically ran out the house to get to their next location. While I appreciate this isn’t Coku’s fault, it does add insult to injury after what has been a nightmare process. I have since had 3 calls missed calls from Coku, which is hopefully to check all went OK but based on my last conversation with the owner, is also to chase a change in my original 1 star review, which I have done.
3 stars only given due to the beautiful quality of the furniture but let down by utterly poor customer service.
ORIGINAL REVIEW: Incredibly disappointed in the customer service. Have waited two months for my order to be delivered with no proactive communication. Am currently on my third promised delivery week, but with no call from Coku to arrange the delivery as promised, I assume this one will be missed yet again.
I spent months researching the perfect sideboard to purchase in memory of my late grandad with inheritance monies. I knew he would’ve been as invested in the purchase of a good quality piece of furniture and I wanted to buy something he’d have loved. I came across Coku and fell in love with an acacia sideboard. The same day I received my inheritance monies I purchased the sideboard, so excited to have a piece of my grandad in my home once again. The purchase went smoothly and money was promptly taken from my account and it was stated on the confirmation page that delivery would be arranged for 1-2 business days.
The next day, I received a telephone call to inform me the sideboard was in fact not in stock, but it would be back in stock a month later and delivery would be arranged. I was disappointed but agreed. The date stated came and passed with no communication from Coku. I contacted them via their live chat function on the website and via email, and ultimately resulted to messaging on social media. I eventually got a response to tell me the item would be available in another month’s time and was provided a two week window to expect delivery.
Now, 2 months later, and I am approaching the final days in that two week window. Again with no proactive communication to inform me of further delays.
It’s the lack of communication and poor customer service that is the most disappointing and will be the reason I do not recommend Coku to anyone.
I cannot comment on the quality of their furniture as I am yet to receive an order that was purchased two months ago.
3 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi Eleni,
Thank you for taking the time to update your review, and we’re truly pleased to hear that you love the quality and craftsmanship of the Archer Sideboard. We take great pride in the products we offer, so it means a lot to know the piece itself has met your expectations.
That said, we are genuinely sorry for the service issues you experienced, both during the wait for your delivery and on the day it arrived. This is far from the experience we aim to provide. Your delivery should have been handled with more care, and the agreed-upon unpacking and waste removal should absolutely have been carried out. We completely understand how disappointing and frustrating this must have been, especially following delays.
We also apologise if our follow-up calls came across as anything other than an effort to ensure everything was finally resolved for you. Our intention is always to make sure customers are happy with their order once it arrives.
Your feedback is incredibly valuable, and we’ll be using it to improve communication, delivery coordination, and overall customer experience moving forward.
Thank you again for your honesty and for giving us the chance to make things right. If there is anything further we can help with, please don’t hesitate to reach out.
Warm regards,
Sam
Following on from a purchase of a…
Following on from a purchase of a table, I am very happy with the style and delivery which was done at ease.
The table unfortunately had a fault which I raised with the company whose responce was within 24 hours. The company took full responsibility offering a couple of solutions to manage the situation eg item could be returned or a discount applied.
Once I shared my preference which was to receive a discount on the item , this was again actioned in a matter of hours.
I have since ordered 4 chairs and feel confident in using this company, one for the product offered and secondly having the confidence that , should one of their products not be as expected. then as a company they shall take steps to ensure customer satisfaction.
3 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for your wonderful 5 review! We're really glad to hear you love the style of your table and that the delivery went smoothly.
I’m also pleased we were able to resolve the issue quickly for you, we always want our customers to feel supported, and it means a lot to know you felt confident with the options provided.
Thank you for choosing to order your chairs with us as well. We truly appreciate your trust, and we’re always here if you need anything at all.
Thanks again for your kind words and support!
Warm regards
COKU Customer Care
Antwoord van COKU Home
Thank you so much for your lovely review. We’re really glad to hear you’re happy with the quality of the wood and our customer service. It means a lot to us.
If you ever need anything else or have any questions about caring for your piece, just let us know.
Warm regards
COKU Customer Care
What a superb company to deal with!!
What a superb company to deal with!!
So pleased with the amazing sideboard that I ordered, very well made and delivered quickly. The customer service I received was second to none and I would have no hesitation in recommending COKU. I will definitely be using this company in the future.
29 november 2025
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for such a fantastic review.
We’re absolutely delighted to hear you’re so pleased with your sideboard and that everything from delivery to customer service met your expectations.
Your recommendation truly means the world to us, and we’d love to welcome you back again in the future.
Warm regards
COKU Customer Care
👍👍👍👍👍👍👍👍👍👍
25 november 2025
Antwoord van COKU Home
Hi Paul, thank you so much for your 5* review! We hope to welcome you back again soon.
Warm regards
COKU Customer Care
Great Customer service
Great Customer service, great delivery and wonderful table couldn’t be happier thank you.
25 november 2025
Antwoord van COKU Home
Thank you so much for your lovely review.
We’re really happy to hear you’re pleased with your table and that everything went smoothly with delivery and service. Thanks again for choosing COKU Home, we hope to welcome you back again soon.
Warm regards
COKU Customer Care
Lovely table,top quality so easy to put…
Lovely table,top quality so easy to put together.great customer service .kept us in touch with are delivery. Would totally recommend.
25 november 2025
Antwoord van COKU Home
Thank you so much for your 5* review! We’re really pleased to hear you’re happy with your table. It’s also great to know you felt well looked after throughout delivery.
Thank you for recommending us, it truly means a lot.
Warm regards
COKU Customer Care
Antwoord van COKU Home
Hi Craig, thank you so much for your lovely review! We are so pleased you are happy with the product and delivery. We hope to welcome you back again soon!
Warm regards
COKU Customer Care
flawless quality and service
I ordered the oxley table which is absolutely sumptuous in person. I am so impressed by the craftsmanship and weight of the table. It honestly is so much more rich in person compared to the photo. So much depth in the wood and its color. Before purchase, I was unsure about the tables size and color and Steve went above and beyond to answer my questions with patience. Very impressed and will definitely recommend coku to family and friends.
29 november 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi Sharon, thank you so much for your lovely review.
We’re so glad to hear you’re loving your Oxley table. The depth and colour of the wood really are something special, and it means a lot that you’ve noticed and appreciated the craftsmanship.
It’s also great to hear that Steve was able to help with your questions before you ordered. We always want you to feel confident in your choice.
Thank you again for recommending COKU to your family and friends, it truly means a lot to us.
Warm regards
COKU Customer Care
Amazing personal customer service from Steve
The best ever customer service! I ordered a beautiful dining table (Bronx) online from COKU. Later the same day Steve from COKU, telephoned me to tell me that the table was sold out. Steve apologised, offered a full refund and suggested alternative dining table options. We confirmed by email and text later the same evening our alternative choice of dining table (Remi acacia). Steve called me the following day, to confirm the order and to advise that a pair of chairs we liked were also available.
What amazing Customer Service! Steve's personal touch made me feel like a valued customer.
Other companies should take note,
I cannot wait for my dining table and chairs to arrive!
I will provide an update.
21 november 2025
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for your amazing review! We’re really happy to hear that Steve was able to look after you so well, he’ll be over the moon to read your feedback. We always want our customers to feel valued and informed, so it’s lovely to know the personal touch made such a difference.
We’re glad we could help you find the perfect alternative with the Remi acacia table and the chairs you liked. We can’t wait for everything to arrive with you, and we’d love to hear your thoughts once it’s all in place. Thanks again for choosing COKU, it really means a lot to us!
Warm regards
COKU Customer Care
Really pleased with our table
We ordered the Ida solid mango wood dining table in 1m diameter and it is stunning. It is the perfect size for our kitchen and really adds character and a warm cosy feel to the room so perfect for hosting over Christmas time. It's exactly what we expected based on the pictures. Steve was also really helpful and informative when I emailed. Really glad I took the risk without seeing it in person. I will buy from COKU again based on this experience. Thanks again!
17 november 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi Scott, thank you so much for the lovely review! We're really happy to hear that the Ida table looks perfect in your kitchen and brings that warm, cosy feel you were hoping for. The 1m size is a great choice for smaller spaces, so it’s lovely to know it worked out just right for you.
I’m glad Steve was able to help too! He’ll be chuffed to hear your feedback. Thanks again for taking a chance on us without seeing the table in person. We really appreciate it, and we’d love to help you again whenever you’re looking for your next piece from COKU.
Warm regards
COKU Customer Care
We had a excellent service and were…
We had a excellent service and were kept up to date all the time.
3 november 2025
Antwoord van COKU Home
Hi there! Thank you so much for your lovely review. We are so pleased you received excellent service from our team. We hope you love your table for many years to come.
Warm regards
COKU Customer Care
Wish we’d gone bigger
Lovely table, really solid and easy to put together. There was a delay with the delivery however I was kept well informed which is good.
We went for the 150cm in the end, in hindsight wish we went for the 170cm but hey ho. It’s a beautiful table regardless.
3 november 2025
Antwoord van COKU Home
Hi Susan, thank you so much for your kind review! We’re delighted to hear you’re happy with your new table and found it easy to assemble. We really appreciate your understanding regarding the delivery delay and are glad you felt well informed throughout. The 150cm is a lovely size, though we completely understand the temptation to size up! We hope you enjoy your table for many years to come. If you need anything, feel free to reach out!
Warm regards
COKU Customer Care
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