Cole Haan Reviews 183

This site seems to be another crying fest from crapy customers. I have bought several pairs of shoes from Cole Haan maybe close to 20. I worked in the restaurant industry. No shoes comes close to the comfort and quality of these shoes . They arent your typical delicate fashion dress shoe. They hold up to the rough resturant environment like no other shoe I have owned. My only gripe is on their lower end shoes Jefferson Hamilton and the other names they use for pretty much the same shoe the soles are painted or printed to look like leather that rub off after a few wears. Other than that these shoes can be bought at 70 bucks on sale and no 70 shoes comes close period and the higher end shoes like the feather crafts 300 + are better than my 600 Allen Edmonds. I only once had to call customer service about a pair of Jefferson that wore in the back really fast but the shoe was a half a size to big i bought because it was the last pair on sale. So it was my fault for sure ... they were pleasant and helpful. Best under 300 shoe on earth period take it from a guy who works 10 hours a days 6 day a week on my feet all day in the worse environment for dress shoes.

I love Cole Hann. That's why I was so disappointed when both pairs of shoes I bought started to come apart at the heel. Also, the squeak when I walk so I have to take out the sole and apply baby powder. I called customer service and emailed pictures and information. I was told they couldn't help me but said I could take them to the shoe doctor. What!!!! Last I heard they were sending pictures and information up to management. It's been 3 weeks and I haven't heard from anyone. I'll update in a week or so. Very disappointed.

Just ridiculous. I'll start out by saying the lady on the phone was polite, but not a bit of help. Absolutely no reasonable help from them after package was lost. No, "We are sorry, we will ship another right to you," or "we will take care of it and get back to you." Instead I was told to contact UPS and figure it out. So I did and they said it was lost. Now I'm suppose to fill out some onerous paperwork to get my money back. I called Cole Haan back and they said they would put a tracer on it and get back to me in 8-15 business days. So not only have I paid them, but they won't send me what I ordered to cover me in the meantime. They can redirect the package back to them if it is found. Never again.

Very poor delivery and even worse customer help line. Ordered shoes and received tracking notice it was delivered. Only it wasn't. On line site says if not received "give it 3 days in case it shows up." Say what? And insult to injury, advises I should look in the trees, bushes, trash, mail. Seems they know what their drivers are all about. So called customer service number 3 times seeking answers
. And each time, after robot call answered, put on hold and then disconnected. Sent email complaint, but not expecting satisfaction.

Bought the Nantucket Loafer Safari Canvas shoe wore it once. It got damp not wet, the lining bleed through the canvas turned it crap brown. They won't do anything about it. I will never buy a Cole Haan shoe again.

Save your money buy converse better shoe and actually better customer service!!! Let me refrase that it actually exists.

Purchased my first pair and used their guide on size... its way off feet hurt and rubbing. Contactes them about this error. If i simply selected a size then id get it. But i used their sizing tool and got banged...

They dont care or are willing to fix this mistake...

I thought purchasing from a higher line was suppose to be great.... now i just see them as snobby shoe makes.

Spend your hard earned money else where!

If their is a zero I would be more than happy to give it to the costumer service department.
I have talked to more than 4 representatives and 2 supervisors. Everyone is telling me a different thing and write something different in the notes. I have been guaranteed from a representative that my shipment is out for delivery and you will receive the tracking in 24 hours. After the 24 hours they told no its in the warehouse it might be shipped in a day or two and in his notes he wrote something completely different.
Please check what is wrong with the team and don’t assure and garuntee things that won’t happen. Cause my shipment should be arriving no later than the 26 (what I have been told) and I am leaving the country at the 30 morning but it hasn’t been shipped yet

I have historically loved Cole Haan. I am however very displeased with my recent order. I ordered my usual size and width and the shows I received are defective in that they are at least a size smaller. Unfortunately there are no refunds or exchanges on this sale. I think it is deceitful that the company sells a product that is defective in sizing and then does not honer an exchange or refund. The reviews posted did not reflect the reality, so I am convinced that they handpick which reviews will be seen on their site so they can clear their shelves. I always associated Cole Haan with being classy, but their present habits and poor customer service are from from that.

BEWARE the false advertising on their website. Offers of "Up To 75% Off" include no actual items with such a discount. They might as well say "Up To 100% Off" and it would be no less honest. Sad to see so many complaints about their decline in customer service. This used to be a reputable company.

I purchased some shoes 6 days ago online @ Colehaan.com. The shoes haven't even been delivered to me yet and I noticed a price decrease today on their website. I contact customer service and they wouldn't adjust the price as the shoes were a final sale item. Overall a disgusting customer service experience as well as a disgusting policy especially when its within 1 week of the order and the shoes haven't even been received. Zero star review would be more appropriate.

Nicole S in customer service was great. Very helpful. Will buy again.
Great shoes

I bound a pair of shoes, I wear it only to go to work (I work in an office) so no hard use. One of them is reaping already in one of the sides, I contacted customer service and they say they DO NOT have manufacturing warranty and they only change no used pair of shoes. which is bad.... how can they expect $100 pair of shoes to last only 3 weeks... I won't buy this brand of shoes again.

Beyond belief the worst f'ing customer service ever...seriously....end to end disaster. Wrong products, poor order tracking, prolonged refunds, and absolutely incompetent and plain stupid customer service staff. It is consistently been a frustrating experience with these a'holes. STAY AWAY. All -ve reviews here are 100% on point.

Seriously, they deserve zero stars, but that was not an option. You know how web forms auto populate? I accidentally used the wrong ship to address. First, I got no order acknowledgement. So, I had to call. The guy was absolutely useless. He wouldn't look up the order. Said he had no way of updating the order, and told me to call UPS when it ships. I asked if we could just cancel it so that I could re-do the order. NOPE!

They suck absolute horse turds. They might make a good shoe, but I would rather go barefoot than work these butt sniffers.

Great shoes for the daily use!
Love Cole Hann shoes, I have 4 pairs and they fit perfectly. Designs are modern, stalist, and comfortable. I'll suggest try in-store if you buying for the first time.

This is a fast paced company out of China.At the time O ordered a handbag from Viet Nam or so I thought.They assured me on the phone and in an email that the handbags were made in Viet Nam.So I ordered one..And I paid alot. of money.Sure enough looked inside and it said Made in China.So I tried to return it.They wanted pictures,they wanted me to pay shipping handling take .By the time they were done I was out of half what I paid,On the phone they were hustle and money hungry Talked really fast and could hardly understand them..I was the one that was forthright.

THE ABSOULUTE WORSE CUSTOMER SERVICE EVER!!!!!!
I WOULD HAVE NEVER GUESS THAT BUYING FROM COLE HAAN WOULD BE THIS BAD OF AN EXPERIENCE. THE SHOES ARE GREAT BUT THE ORDERING PROCESS SUCKS!!!! AND I NEVER GIVE PEOPLE BAD REVIEWS. BECAUSE I KNOW HOW IMPORTANT THEY ARE. BUT THEY ARE TERRIBLE!!!!!!!

Bought shoes on black Friday (mens zerogrand size 12) and received women's size 9 boots. Phone customer service, they sent a return label. Two weeks later no replacement, phoned and said they could only issue a refund or I could buy online at the non-black Friday price. Its been another week, without a refund either. I have phoned and emailed several times. No shoes and out $108.
Absolutely the worst customer service I have ever experienced. Non responsive and unable to solve, too bad as it hurts a good product, would not recommend buying direct under any circumstances.

i usually buy shoes from cole Hann and i am a true size 9. Decided to to take the leap of faith and purchase 2 pair of shoes( final sale no returns or exchange) and they dont fit! Called customer service and they were rude! so now i basically threw out the window 209.00,I
NEVER WILL I BUY COLE HANN ONLINE!!!

My Apple Pay input an incorrect address at checkout. I noticed immediately and called to have it corrected. They absolutely refused and said that the only option I had was to call ups and have them fix it once I got tracking. I called them immediately after I received tracking and they told me that Cole haan has shipping update restrictions on their account and it isn't possible. They also told me that they get this problem from Cole haan constantly and that they can fully update the address when a customer calls but they don't want to take the time and send customers to them all the time fully knowing they can't help them. I just can't believe that I placed such a large order and can't get help with this. It is extremely bad customer service to not only tell me you can't help me, but provide false information on top of that.