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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was very low on my colostomy bags -my fault.I usually get new supplies very quickly but I needed to stress the order was urgent because I was very low on supply.Charter reacted very quickly and ke... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Coloplast Charter have been so reliable in their service to me and so many people in need of stoma care, I order on line, it’s so easy, notifications , deliveries, all informed so well. When there... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I use coloplast regularly as i have a stoma. Nothing is ever too much. Teghan helped me today as i have brain fog from covid. Brilliant assistance. Would definitely recommend them 👍👍👍👍👍👍👍

Beoordeeld met 5 van de 5 sterren

I recently had a concern that there was going to be a delay to my bags due to an error by my GP. On contacting Charter - Kathryn was so helpful in solving the problem whilst also reducing the timefram... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische apparatuur leverancier

Geschreven door het bedrijf

Our promise to you is reliable ordering and delivery of your stoma, continence and bowel products. We support you wherever you are with your care, leaving you to enjoy the things that matter most. Fast and reliable delivery - We deliver your products safely to your doorstep. NHS partner - We work closely with your NHS team to ensure that your care journey is seamless and straight-forward. Specialist support & advice - Our patient support team has the specialist knowledge and experience to help you with your specific needs, from delivery through to products, health, and lifestyle.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

996 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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4,9

Alle reviews

(996)

386 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

had someone called Tegan from your team…

had someone called Tegan from your team help me place a order for my stoma he was very helpful in doing my order. Thankyou so much.

19 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Eve, this is great to read. Thank you. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Exceptional customer service

I have been a customer of Coloplastcharter for sometime and am alwsys well supported by them. I recently contacted them to request samples of a new product and clinician May Ali contacted me to discuss. We had a comprehensive discussion looking at options. May listened well and asked questions explaining the process whilst allowing me to ask further questions. She arranged to send me samples which arrived the next day. We have had a follow up call to check how things went. I am going to do some more and we will have another call next week. May gave me plenty of time and I felt well supported. May is clearly experienced and good at her job and is a credit to Coloplast Charter.

9 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Stephen, thank you for your feedback. We're so pleased you felt supported. We will make sure to pass this on. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

I have been using this service for a…

I have been using this service for a few years now,and they are always very helpful, friendly and nice,and polite.
They always give great customer service and support.

16 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Wayne, thank you for your review. We're so glad to hear this. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Coloplast is a very special

Coloplast is a very special organisation. Their equipment is fantastic and very easy to use, When I am running short of catheters they react very fast. For their catheters there is no alternative. The Coloplast staff are also very friendly and helpful. I give this company a 100% vote for efficiency

15 september 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Lothar, thank you for your kind words, we really appreciate it. We're so pleased to read you're happy with the service and products. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Only been with colorplast a couple…

Only been with colorplast a couple month. But they are really good take all the embarrassment out of my situation ordering is easy , and delivery is fast and discreet , very helpful company to deal with , can’t recommend them enough

15 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Carolyn, thank you for recommending us. It's great to hear our team have made you feel comfortable and you're happy with the service and delivery. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Having had the incorrect product…

Having had the incorrect product ordered by my local district nurse, my wife was in very urgent need of the correct product. Martine at Coloplast was truly very efficient and understanding and arranged an urgent delivery of the correct product. I cannot thank her enough for her kindness.

14 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Graham, we're pleased our team were able to get your wife the supplies she needed as quickly as possible. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

chatted with teghan to place an order …

chatted with teghan to place an order today,
very fast and efficient,
job done 👍🏼

14 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Mike, we're pleased you're happy with the service Teghan provided today. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Oder supplies

Placed an order talking with teaghan today, very pleasant and helpful

14 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Midge, we're pleased to hear you're happy with the service. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

fantastic company

Always very helpful and very quick with delivery
Excellent company
Wish all companies were like coloplast.

6 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello David, thank you for your kind words. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Satisfied customer

I have used Coloplast Charter for eighteen years now and have always found them very helpful and reliable. Supplies are delivered automatically monthly without the need for me to do anything.
I unusually had to make contact today to request some ad hoc supplies and spoke to Teghan who sorted my request very promptly.

12 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Mrs D, thank you for leaving feedback on your experience with us. this is great to hear. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Teghan was super helpful

Teghan was super helpful on live chat today, sorting out an error from my GP in record time. Fairly new to Coloplast but so far exceeding my expectations, I’m sure it’ll be seamless if everyone is as helpful as her!

12 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Jade, we're sorry to hear there was an issue, but we are pleased our team were able to resolve this for you quickly. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Was helped by Samantha who was a…

Was helped by Samantha who was a pleasure to deal with . My issue was felt with instantly so was extremely pleased 😀

12 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Mark, this is so great to hear. Thank you for your feedback. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Sent away for a radar key Kathryn…

Sent away for a radar key Kathryn answered my question very quickly wasent quite sure if they could help with 1 but 100%happy with the service I received thanks charter

9 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Joanne, we're so glad to hear you're happy with the service you received. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Coloplast are an amazing company to deal with . Always helpful , super easy to re order prescriptions and friendly staff that go above and beyond . I have used them for my dad for quite sometime now and they are fantastic in every aspect.

7 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Paula, we're so pleased you feel this way! Thank you for your kind words. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

great company

Samantha was very helpful and efficient in dealing with my request. She also provided additional information.

5 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello, we're so please you found Samantha helpful. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Teghan was very helpful

Teghan was very helpful, polite and efficient in dealing with several queries - many thanks!

5 oktober 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Samantha, we're so pleased to read this. Thank you for your feedback. Best regards, Vicky

Beoordeeld met 5 van de 5 sterren

Coloplast charter are an amazing…

Coloplast charter are an amazing company to deal with. They are so helpful providing an excellent and efficient service. Everything is handled so professionally and deliveries are so prompt with regular status updates.
A big thank you to Kathryn who helped me recently with a travel question.
It’s a pleasure dealing with you over the last year and no doubt in the future!

29 september 2026
Review zonder uitnodiging
Logo Coloplast Charter

Antwoord van Coloplast Charter

Hello Steve, thank you for taking the time to leave your feedback, we are so pleased to read this. Best regards, Vicky

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