Comfy Living Reviews 

Arranged delivery twice and didn't turn up.
Sent wrong items.
Trying to return.
Arranged 3 times to collect and didn’t turn up.
Worse experience ever!

Well I didn't realise the range out sourced to these guys until after my purchase!!!! ABSOLUTLEY TERRIBLE avoid avoid avoid with a barge pole. I would have never brought if I saw the reviews and knew it wasn't directly comming from the range. So I brought a bed and had a confirmation the day before to say my bed would be delivered the next day so I got ready for my delivery and chucked my old bed out to make space to put my new one up. We'll it never turned up no one notified me of this and I spent the rest of my week chasing my order I explained I'm pregnant due to give birth and sleeping on the sofa, I told them I no longer wanted the item since it was so stressful and was told I could have a refund after two weeks. They had backed me in to a corner and now i have no choice but to wait to see if the item will actually be delivered on Thursday. I escalated the situation to a complaint and was told exactly the same thing by whoever it was that called me, no compensation offered for the waste of my time, no voucher offered for next purchase (not that I would ever buy off them again) but the offer would have been nice. They didn't try to implement not one lf the steps set out by uk complaints standards 2015 the service was truly appalling and I have notified the ombudsman as this is insane and by the looks of things they are ripping people off left right and center.

I bought a bed but it broke within 9 months. The customer service may as well be a robot. All I want is a replacement bed but they are refusing! Nearly 3 weeks later, two phone calls and 20 emails later! Don’t buy from Comfy Living through The Range because if something goes wrong they aren’t willing to listen!!!!
W11758778
COMFY LIVING THAT IS FOBBING ME OFF AND THE RANGE WONT DEAL WITH ME AT ALL BUT WERE HAPPY TO TAKE MY MONEY?!?!
Not any better in my opinion. I have no bed and 2 companies that won’t help!!!

Quality of futon sofa bed was good very simple to set up unfortunately your luxury futon mattress let you down big time definitely not worth what you pay for just standard one unfortunately definitely not recommending getting one you will need extra blankets and head rests to make this futon even worth sitting on delivery from xpd was on time no complaints from me they where friendly and easy to see when they where coming took 5 days to get to us but finally got here.

We bought a 11 piece garden rattan set through B&Q in July 2023. It was clear straight away that it had been used or possible ex-display. So we asked to return it.
It took 6 weeks and 4 failed collections before we eventually managed to send it back (2 delivery companies turned up in the same day!!)
We must have called every other day for a month and got fobbed off every time. They wouldn’t take a complaint, and numerous promised call backs from a ‘supervisor’ never happened. Despite confirming they had received the return. We are still waiting for our refund!! They claim they have refunded the money to B&Q/PayPal both deny this. Luckily we paid through PayPal and so have opened a case but we have now spent over £500 and had no furniture all through the summer! Absolute joke of a company

Bought a bed from them due for delivery between 6th and 8th Sept. We had no communicstion at all from the courier who we eventually discovered, had delivered it on 29th August to the wrong street. We had trouble getting any details from Comfy Living as to where our goods where but eventually an employee sent us a delivery photo and we located the bed by walking up and down neighbouring streets trying to match it with a front door ...it was a complete farce. This has been fed back to the company but I would never buy from them again until/unless they change couriers

Just don’t!!! Awful company..
Only have a premium number, don’t answer emails! Avoid at all costs.
Bought a bed through them via B&Q
Part was damaged. Have mailed, spoken on phone still no joy. Legal action may be my next step.

This company has no Email
address you can access only via B&Q couldn’t upload pics as requested as the ability to do this isn’t available on the B&Q contact seller page! As you have no advertised working email (tried all those advertised) posting the pictures was not possible. Hope this clarifies the issue!

Buyer beware.

Selling on The Range website

Ordered a bed that arrived full of scratches to the headboard paint and in a poor condition from Comfy Living.

There is an option on the website when complaining about faulty goods for receipt of faulty goods to return, receive a replacement part or discounted refund.

Faulty goods complaint then got gets sent to Comfy Living that proceeds to say the bed is out of stock, (Despite still selling it on their site) and I have to deconstruct the faulty bed and send back for a full refund.
This is not in the interests of the customer whoIs happy to repair the bed for a much cheaper option to the business (a discounted refund off the full price)

Seems happy to sell scratched beds at full price to customers but will not negotiate a satisfactory resolution with the customer.

Seems to think the only resolution is to deconstruct and return a heavy goods item and give a refund and leave us with no bed.
This resolution option was not right for us and could have been resolved a much cheaper and simpler way by repairing,

I guess they think the customer won’t go to the effort do this. Left with a very poor experience from Comfy Living. Will never look to buy from either company again.

STILL haven’t received my mattress and bunk beds, emailed god knows how many times. RANG them with no answer multiple times, and the range won’t do anything. Absolute JOKE of a company.

Ordered an Ottoman bed, 2 years later the full frame has snapped, become sharp and injured me. As I’m out of warranty they don’t care. A bed shouldn’t last 2 years, so unsustainable and so unsafe!!

Made an order for an Ottoman bed via The Range

A couple of days later got an email from XDP courier/delivery company have order something from another online retailer using the same delivery last year and was absolute nightmare.

XPD have an online tracking for the driver it personally feel this isn’t real and just a front end with no actual tracking. The bed was scheduled for delivery between 10.30pm and midnight….. crazy but guess what didn’t happen but turned up the next morning.

The bed is really nice and sturdy and doesn’t look like a budget bed.

The issue with this company isn’t the product it the shocking logistics company they use, leaving people very angry.

I cannot stress enough how nice the product is!!!!

Please, PLEASE avoid this cowboy company. I wished I had seen these reviews before I had purchased my furniture. My sofa came without legs, I ask for the legs to be sent out, they refused, the only option I was given was a refund. 1 month later, and 3 failed collections (waited on all day for no one to turn up!) The furniture is still wrapped up on my drive.

* UPDATE I've been given 7 different dates, and on each occasion the driver has not turned up to collect. I'm now going to trading standards

Really disheartened by this company… so my bed had manufacture fault… I’ve emailed who I brought off straight away I didn’t realise that it was another company …anyway my bed was falling apart the more I’d pull it up (ottoman bed) or if I even slept on it I explained all this they asked if I wanted a refund ,part replacement , or a replacement I asked for a replacement today I have received a wooden slat? I’m sorry what is that going to do… the communication is a disgrace and very long … a few weeks ago I got an apology email to say sorry for the delay message “it’s the weather “ I’ve never know anything like it you Literally can’t make it up … I’ve emailed the company weather I get a reply is a different story but I will be going further beyond this company if they can’t solve this with me as they’ve robbed me out of pocket and give me a dodgy bed …. And by the looks off it I’m not the only one absolutely annoyed and upset

Ordered a Bed Frame and Mattress from the Range, turned up 2 days late with no Mattress, as I am 5months Pregnant this was really upsetting as I had spent 2 nights longer than expected on a Sofa, contacted the range they said it was due to the mattress being damaged, as it was late on a Friday there was nothing the range could do, spent all weekend on the sofa and contact the range again today and all I got was we will chase it with Comfy Living Limited, no timescales or anything, absolutely disgusting to leave a woman who is 5month pregnant to sleep on a sofa until god knows when

Avoid this company seriously ridiculous place .
Daughter ordered ottoman bed with mattress separate from the range... Bed came fine mattress arrived like it had been dragging through dirt on the way to us even though covered in polythene.
Spoke to customer service at Range was told to roll is again and wait further instructions.
We were told to wait a date for pick up and delivery of new mattress.
Day came for delivery mo advice about what time in all day no delivery nowhere to sleep apart from floor for that night. Rang to complain they said it may come tomorrow. Still have no new mattress ... Asked for a refund not possible as third party.. asked for some money back as compensation still waiting . Pathetic excuses all the time have put faulty mattress back on bed will not be ordering from here again

AVOID.
Ordered a rattan set via the Range. Delivered on 5th, damaged covered in bird muck and actually in jet black when i ordered light brown.

Company are now refusing to give me my money back.

They email a collection date and I reply 11 minutes later, constantly to be told I was too slow and have now missed the slot??

Would understand if I had changed my mind, but I haven't - it was simply damaged and second hand. This was quite clearly someone else's return that they just sent back out.

This is the worst customer service I have genuinely ever experienced in my life.

I am now stuck with this garden set, with no money to even buy another - through no fault of my own!

Don't put yourself through it, and be mindful when ordering from the range as they are not helpful when I call they simply repeat I brought it from 'comfy living' even though they took my money?

Completely avoid.
I ordered a wardrobe from The Range. Comfy Living LTD is the 3rd party.
The wardrobe was really poor quality and arrived damaged.
I arranged a return with Comfy Living LtD and a date was confirmed. They then emailed me asking to confirm my email (even though they just emailed me) in which I did in a matter of hours. I got an email 5 days later (the day before collection) stating that they have only just seen my email in which I confirmed my email because there were an issue with their systems and that they can’t collect the order until a week later. They also ignored the 2 emails I send during those 5 days. They aren’t able to refund until they have the item, they couldn’t bring the collection date forward and they also refused for a manager to ring me even though I requested them to do so 3 times.

Edit* my wardrobe should have been collected today. I’ve been in all day and yet no one has collected it!

Edit* 15/07/2023 - Once again my wardrobe should have been collected today and no one has turned up. I have rung customer services and they still won’t refund me.

Purchase via Studio.co.uk! After waiting for delivery and fail 1st time around ( delivery between 9:08pm to 11:08pm) to ridiculous delivery time on a Friday, a second attempt was done but guess what! Just part of the order has been delivered ( basically just a headboard). This company can only be operated by a bunch of idi0ts with a PHD in loosing parcels! Now I’ve to dispute with studio which has been very unhelpful, as the headboard delivered has been marked as full delivery ( all items). Wish I knew where the bed was coming from so could have checked here, too late now!

Ordered a mattress and they delivered to the wrong address!! I called the company to try get them to redeliver it to my actual address as I cant carry a mattress by myself roads away from my home! The company said they would sort this but they did not!! Absolutely useless service would not recommend my neighbour had to help us bring it back to our home that was clearly put in the delivery option but they decided to leave the order outside a random persons home in the road pretty much all day which could have easily been stolen, the worst part is no one was in the home they delivered it too so they just left it outside…. Ridiculous and stupid delivery people DON’T USE!!

Useless organisation I don’t have enough words to print to put on to explain how those clowns are how they rubbish and lie after lies. Been waiting for them to come pick up their return damaged item for three weeks. I have contacted to court they told me it’s comfy living keep putting my return on hold. They booked three different day to pick up their item but they never turn up at all. And told their sharing courier to upload random building pictures to show they been and nothing to do with our house. They are very very dishonest and disrespectful on the phone the only thing they do is lies and lies. I am going to open high case against them with all stress and injury we have by there boxes in our living room for three weeks and we have tone of proof as well