Comfy Living Reviews 

Absolutely horrific service. I have spent 3 weeks trying to sort a refund out. We bought a furniture set that was sold as ‘brown’ but was in fact black when it arrived … initially the company said to bag it up as we didn’t have the original packaging and they would collect it which I though was excellent! However it could not have gone more wrong if we tried! We have been promised collection 3 times. One for Wednesday the 21st, that didn’t show up. Then I was promised a call back that I never got. Then we were promised collection on Monday 26th, never showed up and again promised a call back that I never got. Then were told it was out for collection on Tuesday 27th, got a text to say we were next at 4:30pm and shockingly for the THIRD time it did not turn up! We have rearranged our work weeks 3 times, and yet still have this furniture in our house and no refund.

Ordered a large order though the company on Amazon, delivery never came company don’t give much information won’t issue refund as there saying it’s with courier but won’t chase the courier keep lying saying out for delivery when it’s not. Staff not helpful

I ordered a single metal bed through Robert Dyas. The bed arrived promptly but the bedhead was dented. Dyas spoke to Comfy to order replacement and they initially refused to collect the damaged bedhead meaning I had to go to the tip myself. When I refused they reluctantly agreed to collect. The new bed head arrived and the damaged one collected. The replacement had a foot insert missing. So back to Dyas (another 30 mins of music) to get Comfy to put a foot insert in the post which they agreed to. Tuffnels then delivered another bedhead with a loose spare foot insert in the bottom of the box. Just waited another 40 mins for Dyas to answer before giving up. So it looks like I will have to go to the tip after all, this time to throw away a perfectly good bedhead. What a farce dealing with these two companies.

Worst experience possible from the beginning, orderd a garden rattan set from the range. Received delivery confirmation on the 3rd June from tuffnells to say they will deliver on Monday 5th. Took the day off work to be home for this. Never arrived even though tracking may I add tracking on there website for 2023 is shocking no update no estimate time. Tracking stated on a van and will be delivered on the Monday. Absolutely nothing. Tried to contact tuffnells, impossible. Not one number for them works. Checked tracking Monday night to see if it had an update and it said my item was back at the depo. Took Tuesday off work to be home for delivery. Waited all day nothing. Rang the range to be told basically what my tracking says is what they see so couldn't help with an update explained how this inconvenience of taking 2 days off work and waiting around not wanting to go to bathroom or shower incase I miss the bloody knock on the door and also the fact that it was late but they wasn't bothered didn't seem intrested at all. Tuesday afternoon around 5pm the delivery arrives and I couldn't believe it when I seen the two small boxes at the door. I said to the driver how on earth is that a 9 peice garden set. His reply well it must be a small one. Funny. I personally checked the boxes wilst explaining to him that it wad late and that the company service is shocking and had to show him that the 2 boxes state number 1 of 3 and 3 0f 3 so I asked him we're 2 of 3 is. He said oh that will probably come tomorrow. So hang on first it's late resulting in me taking 2 days off work. Now half of it is missing and your telling me they dispatch a garden set separately like send 2 parts one day and rest in a few days. Come on. Commen sense tells you it was dispatched as a 3 and somewhere along line one box as got lost because your shocking service. He tells me to accept the 2 boxes and he will be the one to deliver box number 3 tomorrow when I return from work. So we shall see when the rest arrives. Frustrating that you order a garden set but can't put it up when it arrives because half's missing. Then I decided to open up the 2 boxes to see what parts are here and if I could make a start on building some of it. I cam honestly say don't ever buy from either of these places again because the rattan table was a right mess all damaged around sides and looked awful. So now I have to arrange for them to collect the crap they sent and wait for god nows how long to receive a new set if it ever arrives to send back as a full set of 3 I don't hold much hope for this to go well. Really wish I never bothered and just went else we're. Customer service and product are all 0 star but it won't allow 0

Very very poor, terrible company - mess you about and make out like it isn't their fault. Took 4 days off work to wait for them to collect a sofa I didn't want because it was poor quality. Ended up taking 2 months from when I asked them to pick it up to when I eventually got my refund. When they picked it up they then 'lost' it, so at one point were also refusing to give me a refund.

Worst experience ever, avoid like the plague!!

Purchased a patio set from the range /comfy living as we were in the process of moving at the time we didn’t put the patio set up for 12months .so we decided to put the set together then after unboxing everything we realised 2 of the legs of the table were missing it comes with a letter in the boxes saying if you have any parts missing ring this number so we did we were 3 days before we spoke to anyone as we couldn’t get through to anyone from customer service and when we did they weren’t very helpful they couldn’t find our details and then told us as it’s a day out of warranty we can’t supply you with any parts or we can’t sell you any parts either.I’m very surprised how the range and b&q use this company using there products the way they treat there customers so now we have a patio set we paid £600 for with a table with no legs we’re very disappointed with this company I wasn’t going to write this review but it seems they have a lot of bad feedback from customers.

Worst delivery service in the world, literally just mirror every other poor review only delivered box one. Still waiting for box two. Absolutely avoid these at all costs waited in loads and no delivery.

Do not buy from this company!! I bought a sofa last month which arrived after several missed delivery days, with a huge hole in the sofa!! Since 25th of April I have been trying to contact this company for a refund and to return the sofa but I can’t get through to anyone on the phone, and they are ignoring my emails. I have had to get trading standards involved, yet they are still not corresponding with me, or the letters from trading standards. I will be taking this case all the way!

Placed a order for a bed with studio that is supplied through this company, was given a delivery date for the bedframe to arrive upon the day only box one of two arrived, after chasing it up I had to spend a second day waiting in for delivery of the second half of the bed, upon unpacking and getting ready to set the bed frame up I noticed a lot of cracks and chips in the wood and skrews that wouldn't tighten, I contacted both studio and comfy living regarding collection of the faulty bed frame, my collection day was Friday having waited in the whole day as no time can be given nobody turned up to collect it, it is absolutely disgusting and frustrating ive wasted 3 days so far absolutely diabolical avoid this company save yourself the stress.

Purchased a ottoman bed on 6th April from the Range, which at the time I thought I was purchasing a Range product, wasn't aware Range was a market place until weeks later.

Delivery was 2 weeks late and I lost 3 days of work on occasions they didn't turn up. When delivery was eventually done, they delivered half of the bed (1 of 3 boxes) which made absolutely no sense.

I spoke with customer service to cancel the order, and I was informed that the order was cancelled and arrangements will be made for the one box that was delivered to be collected.

However, another week later a delivery personnel attempted to deliver two further boxes, I informed him that the order had been cancelled and requested for him to take the one box that was delivered, which he did. Yet, the same box which the delivery personnel took was then delivered again another week later, this despite the fact that the order had already been cancelled.

I then emailed customer services and a collection date was scheduled, yet again nobody turned up, nor have I had any communication from the range to reschedule.

Absolute joke of a company and the Range should be ashamed to be associated with such a company. Over the years we've always thought that purchases from Range where Range products, never knew it was a market place. Won't be buying from them again.

How do I get a number for these. So angry they keep delivering items and I gave requested a refund yet can't speak to anyone. The range won't take responsibility as they say it's 'their trusted partner issue'

I purchased a bed from Comfy Living in September 2019.
In November, the metal bed frame completely snapped, all the slats fell out upon lifting up the hydraulic bed and i could not use the bed as intended for a while.
Eventually when i recieved the replacement part , it was too small as the bed i had on my orders was a double but i had actually been sent a king size bed , so now it was proving even more difficult to get the correct parts.
Once again 18 months down the line , the metal frame has completely snapped , cant lift the bed up , mattress is falling through the slats to be told that the 12 month warranty is up and there is nothing they can do.
I am stuck with a bed that didnt last 1 month , let alone 2 years with no way of getting the part i need. I will never ever purchase anything from this site because of the uselessness i have experienced right from the start !
Wrong size bed sent and at that it was TERRIBLE quality !!

Disgusting was meant to be delivered 5/4/23 just had a message 6/4/23 telling me it's gonna be delivered on the 10/4/23 so that's gonna be three days off work I don't no what world they live in but in my world you can't just book time off that easy
And they haven't even got the balls to phone you it's all by txt they are the worst I've ever dealt with

Not worth a review had my 3 & 2 seater sofas today was sent the wrong colour, marks all over it not made properly, when contacted them I've been blocked

Delivered half the settee. No arms . Promised to rectify . NOTHING arrived. No email responded to. Wasted whole day waiting. Just wished I had read their chappy reviews first. Money back for sure. Disgusting lack of service. 71yesrs old, type 1 diabetic with half an unusable sofa. Disappointed, frustrated and utterly appalled. I checked my calls and nothing on phone. Google and trust pilot reviews sums up how appalling this place is . A refund needed

Terrible company partnering with wowcher. The quality of the mattress is poor and not worth it. It took them weeks to deliver my product because they claim I did not pay them but they partner with wowcher.

If only I coukd give 0 stars and how I eish I read these reviews before ordering. Apparently tuffnells were unable to gain access to deliver my 2 beds , blatant lie we were waiting from 7 am. Rang comfy living who were of no help and informed me they didn't tell me to dispose of my other beds so it wasn't their fault if I had no beds. Spoke to tuffnells delivery company wouldn't discuss my delivery as their account is with comfy living , comfy living refused to help with a set delivery date around my work hrs so I told them to cancel my order and issue a refund to PayPal. 5 days later still no refund of £559, opened a dispute with paypal to ensure this money is returned. They then emailed and told me to now only contact through PayPal but hey, have they issued a response through PayPal. Nope they haven't. Thankfully I use PayPal for financial security and safety, oh and as above reviews, the manager dealing with this matter, very unprofessionally. I only found out my order wouldn't be delivered after I called at 3 pm for a delivery time. Our residential riad is inaccessible to vehicles and this wouldn't have changed 3 days later. I advised I wouldn't be home on the Monday, and the road would not have changed then. I informed company i work and they refused to try and sort a date and as the delivery company refused to deliver up our narrow road Friday and the situation wasn't changing . I was told no day except Monday. I ended my call after cancelling my order due to rude unhelpful staff. After talking to PayPal a refund can be made and then the case closed but still no refund. I think ALL the poor reviews say it all. I ordered 2 beds fomrom an amazing company on 25th Jan at 12.30 and they were delivered 07.20 this morning 26th Jan. Amazing service amazing delivery company no issues .

Sent 1 part of a bed in 1 delivery. Provided no tracking number for 2nd part so no way to track when it would arrive. So much for companies being environmentally friendly as it took deliveries for 2 boxes to be delivered! When complaining to the Range all the response was 'have raised it with the supplier and they'll be in touch'. 3 days later and nothing and no way to know when the rest of the bed will, if ever, arrive

Update:
This company are even better than before! 7 days later than the original delivery a new delivery arrived....of a completely different bed to what was supposed to have been sent! They very generously told me that as it was within the 30 day money back refund I could send it back if I wished...! How kind?!! They had no care that a disabled person was forced to sleep on a mattress on the floor or the sofa for multiple nights while we had to source an alternative bed. Not even a courtesy of a phone call to apologise or offer to send the correct one on an overnight delibery, just a generic 'sorry for any inconvenience' email. Oh and also they lie! First they said the 2nd part would be sent soon, but then later changed their story to 'it was sent at the same time but obviously lost in transit' so clearly trying to pass the blame to Tuffnells when even their driver said 'they do this sort of thing a lot!'

Comfy living is ironically named. But it’s not funny. Dreadful in every way. If you use these people, who sell via The Range and Amazon, do NOT expect delivery on time. Do NOT expect to pay a fair price. Do NOT expect common decency, or for them to keep their contract, or their partners contact. To boot the delivery driver was rude too. Inconvenient and downright nasty. For a better world, and for the sake of your well being AVOID.

DO NOT GET ANYTHING FROM THIS COMPANY.
i ordered a sofa bed from them and it came broken. Because i needed it and had 0 time to send it back before it was needed, i went out and spent a day getting the materials and fixing it myself. This was a cost to me as well as a major inconvenience.
After the xmas period i got in touch with 'the range' through where i bought this and realised that i was speaking to this company (had no clue i was buying from this company)
I explained what had happened and sent in multiple photos of the broken item.
They asked if i wanted a replacement slat (to do my own fix) or for the item to be collected and myself refunded.

I said i didnt want to return the item as i had SPENT money and already a lot of TIME fixing it myself. What? I'm supposed to return an item that THEY broke, that I FIXED and put myself out of pocket? - Dont think so.

I didnt want a replacement slat? I'd already done that.

I expected a gesture of good will. They said they have no permission to give me a partial refund as the range wont let them? How does that make sense?
This bed is from your company YOU ARE THE PEOPLE WHO ARE DEALING WITH ME, NOT THE RANGE.

Like are you ok?

fuming. the worst customer service ever.