Comfy Living Reviews 

Avoid!!!!
Ordered a garden set costing £650 received and email to say it had been delivered, but nothing was delivered to my house, been in contact with them for over a week now and they have provided “proof of delivery” which is just a picture of a delivery note with a forged signature which was my surname even though I was not the one waiting in for the delivery. Was then told I was there to receive the delivery and they had left infront of my garage as I had told them to do, the only problem with that being I don’t have a garage! As they have “proof of delivery” they have washed their hands of it and told me to try contacting the courier direct and refuse to take this any further for me, therefore violating my consumer rights and leaving me £650 out of pocket

Ordered a garden set online on 10.4.22. There were issues with deliveries not showing up. When I finally received my set it was faulty. The item quality was poor and looked like a factory reject that was not complete and you are not able to fully build. I have been trying for weeks to get replacement parts that never seem to arrive or go missing. I'm still £600 out of pocket and a month has gone and still no closer to be able to even use the set or have the issues resolved.

The range customer service has been ridiculous and do not want to take ownership or help as this apparently comes from a range partner. I would strongly advise not to even bother shopping with the range or this company who also sell on amazon.

I finally received replacements for the set on 20.5.22 which was originally delivered on 15.4.22. They were the wrong parts! I have now told them I want a full refund and to arrange collection for their garbage product. Twice now it has been booked in and they have not collected the garden set.

Absolutely terrible company! Ordered table and chairs for the garden through the Range, not realising that it was actually being sold through Comfy Living. The table turned up smashed, sending glass all over my house as the courier put it down. He took it away, this was on the 12th May and I am still waiting for a replacement. Spoke to comfy living who arranged redelivery for the 17th May, nothing turned up. Apparently it is sitting in a warehouse somewhere awaiting pick up by the courier. All I get from Comfy Living is that there is nothing they can do - which is nonsense.
Avoid this company at all costs!

Shame I can’t rate this as 0! Ordered a futon from the Range. Arrived on time but the base was damaged. Emailed the range and they arranged to pick up the damaged part with a replacement delivery. Waited all day, nothing! Rang the Range (who were rubbish) and was given the Comfy Living number. Nice lady, apologetic and arranged for another day! Again waited in on that day, nothing! Another phone call, another day delivery booked! Rang and checked on day of delivery to be told it wasn’t being delivered on that day, no reason given! Tried again, damaged part picked up, some success but no replacement item! Another two delivery dates given after that and you guessed it, nothing!! Ended in Comfy Living not knowing when we would get our replacement item, being extremely rude on the phone and then hanging up on us!! Gobsmacked that companies like this can continue to run!! Worst company and customer service I have ever dealt with! And yes, still waiting for our replacement!!! Avoid!!

Brought a bunk bed for the kids and it’s perfect, I wasn’t sure due to the reviews if I should order but they were amazing, next day delivery for free and the bed is very sturdy for the price and nothing wrong with it at all, I will be ordering more in the future

Awful company, asked to cancel order due to these reviews - told they were unable to do it even though item still in their warehouse and not even done it yet..
Can't even call tuffnels or find phone number

What a useless company . Ordered garden furniture via the range, it arrived damaged and without fittings .
Have spoken to the company 5 times . 5 times they have told me they have arranged for the item to be picked up . 5 times i have waited in until 7pm !!
No follow up calls whentold a supervisor would ring . Was told the incident had been escalated above supervisor what does that mean ?? still no collection.
Rang the range who basically washed their hands of it and told me to talk to comfy -living .
Applaling customer service from both companies . Wish i had read the reviews . Will not be ordering from either company again. Will now contact credit card company and ask for a charge back

Ordered a children's bunk bed through The Range, who in turn using Comfy Living Ltd and Tuffnells as a courier. Totally disgusted by the service from all those involved. I was told the 7th April for delivery, the item arrived a day early. The delivery driver left half of the order on the front door step in the rain and signed it saying it had been signed by myself! Only problem was I was at work 30 miles away at the time. I have since re-ordered the same item for almost £40 less from another retailer and it arrived the next day hassle free. Now to try and get the half ordered delivery collected for a refund is a complete joke! Complete wasters and very much dead behind the eyes when it comes to customer service... avoid at all costs.

Utterly awful CS Ordered a sofa bed was given delivery date of 9th April Great As no one was living in the house until 8th Driver attempted delivery on 7th No advance warning by phone or text Etc Took sofa bed away and we were then charged £30 for a failed delivery Company will not admit liability and say it’s my problem Refunded me the payment less £30 and now don’t want to speak to me

Agree with a lot of the review read, We were trapped in using them through the on Line web site THE RANGE.
and we regret buying the garden furniture through them . We only found out once the delivery can in that it was from Comfy Living. Phoned them to solve the problem about shortage in some parts. But they are not able to solve the problem. They know all the tricks in the book . They were rude and put the phone down.

Not sure what to do to solve the problem.

the most vile company i ever dealt with they sent me a sofa bed witch was split and broken i have 80 emails between them and amazon they never turned up to collect it i sent allphotos of damage plus me repacking it they lied and said i would not return it i just wanted it out of mf front room . they turned up one 4 days later to collect now they saying they cant track .i have now sent them the order and tracking numbers and still the owe me 800 hundred pound its been a nightmare and still not got my money back even after all the infomation ythey have they are a disgrace no one should touch them and amazom need to remove them

We ordered patio furniture which arrived with some small parts missing, we asked for them to be sent, the department we got in touch with said they sent them. They didn't. They then sent us, after lots of delay, the wrong parts. And then when asking for a refund they said we are now out of the 30 day guarantee (due to their messing around not sending the replacement parts). Absolute shambles.

Never ever buy of this place bought sofa 4 weeks ago and it’s been a Nitemare ever since it looks like it’s 20 years old the photos I took are shocking and the woman on the phone is discussing please whoever read this DO NOT ORDER ANYTHING OF THIS PLACE

False advertising they are selling fake goods! I purchased what appeared to be a lovely white triple bunk via onbuy and the photo looked lovely. Delivery came earlier than scheduled, we werent home and it was dumped in the garden. Paid someone to build the bunk whilst I went out when I came back realised id been sent a cheap naff looking totally different bed! I called and complained about false advertising and that id been duped into paying for goods under false pretences. first customer service insisted id been sent the correct bed and claimed the differences I could see were due to photo angles. I had to ask if she was blind as I had sent photo evidence that they were not the same beds. Differences included different ladder mounting, less rungs than there should have been making steps too far apart and narrower on your feet, head board and foot board slat drilled at least 6 inches lower than bed advertised so everything will fall off the ends when the original placement is so much higher to stop things falling off and random vertical pieces of wood on top rails that were not there on the original photo. overall every bit of wood looks thinner than advertised and unstable. customer services then said there had been a slight revision in the design at the factory thats why its different but still insisted it was the right bed. I can 100% assure them this is NOT the same bed, they offered a joke of 10% refund to keep this fake bed ive received but of course all i want is the correct bed bringing and they dismantle their problem bed and rebuild the right one so my kids have somewhere to sleep. They have caused a lot of trouble for me. they refuse to come dismantle to take away and insist I have to do it if I want to see a refund so ive reported them to PAYPAL for miss selling and misleading me to part with my money. I will also be reporting them to trading standards as they are breaking the law with their false advertising which they have this listed on many sites because ive seen them and sent all screenshot evidence to PAYPAL. Im happy for them to collect the imitation bed but they can dismantle at their cost as I wont be put out financially anymore regarding this fiasco!

Avoid these rip off merchants at all costs as they are not interested in customer service once they have your money!

Well where do I start? If only I had read the reviews I never in a million years would’ve purchased from this company! I ordered bunkbeds through the range and was advised by the range that when the item was dispatched I would get a call from the Courier to arrange the delivery. I receive an email whilst at work at 9 am to say my item is out for delivery make sure there is someone home all day so I organise my disabled mum to go to mine and wait around for the delivery meanwhile I contacted this company to confirm that they would bring the item to my front door which I was told they wouldn’t after the range told me they would and the women would not give me any form of timeframe that the item would be coming that delivery could’ve been 7 am until 7 pm or it could’ve been 7 am till 10 pm I simply needed to know to make sure someone was home. The women was so rude to me on the phone that I contacted the range and said I no longer wanted the item and I was advised by the range to decline the delivery should it show up. After my mum sitting in for three hours not once did anyone ring on the doorbell I received an update saying my item had been delivered, I got home to find no bunkbed delivery and I contacted the range who advised me that I would be getting a refund and they will be sorting this issue out. After further contact with comfy living, they told me that they was going to be escalating this with the Courier as not only did they not ring my doorbell they forged my signature as I was working nowhere near my hometown.

I’ve been contacted today to be told that comfy living nor the range can do anything more because there is a signature which is proof of delivery (a false signature as if they would’ve known my mothers name who was waiting for it) and the delivery company will not talk to me about this issue so I am currently £175 down and have no bed for my child who has serious health issues and is now sleeping on a mattress on the floor. Words cannot even explain how livid I am!

I purchased a Comfy Living garden rattan set from the Range. When I opened the box there were no bolts or allen keys to assemble the parts with. Very disappointed.

My mum bought a sofa bed and cupboard from the range.Omg I wish she hadn’t.Had three different delivery dates for both.One item should have been delivered yesterday, yodel the carrier decided to change the date to today.Contacted one company twice today to be told driver hadn’t started deliveries but it will definately be delivered by 9pm.Managed to contact yodel who are a complete and utter waste of space.Mum lives on her own and won’t answer door after nine, or have the strength to lift it in the house.It’s now 7pm and clearly no delivery yet again as no text with 2 hour slot.I have now got this to go through again next week.By the way things are going I can see her not receiving any.HELP.Can’t even get into contact with Comfy Living whatsoever, don’t bother answering there phones, just rings out

I bought a voucher of wowcher for a corner sofa, email sent to give 2 possible delivery dates, called day before to say will be delivered between 6am and 7am was here dot on 6am they delivered brought the sofa in set it up and the delivery drivers were so lovely 5* from me

I've been waiting for a return to be collected. 3 times I've waited in for it and 3 times they have failed to collect.
I've emailed and now not getting a reply. Terrible service, avoid at all cost

Omg after reading these reviews I’ve just ordered a bed frame for my kids had bad experience with not recieving a bed I ordered from another company the range and now onbuy seem to be doing the same thing what with my order apparently damaged in transit this is like a rerun of not actually recieving item but waiting for days for it please deliver my item