Comfy Living Reviews 

I have only given a 1 because you can't give less....In short ordered a bed and mattress..mattress came..no bed...the customer service is so bad its untrue....I'm just about to go to bank to claim monies back through the reverse charge system..this is something all of you customers reading this having a bad time with this cowboy outfit should look to do..PLEASE ANYBODY WANTING ITEMS FROM THIS FIRM LOOK ELSEWHERE...otherwise you will regret it I'm sure

Responded to an advert from the Range offering garden furniture on a Monday in early September with delivery by Friday as we had a family event following weekend.
Paid by credit card fortunately and 4 boxes arrived 6 days late with Tuffnells courier, all boxes damaged, first box opened contained glass table top in 1000 pieces. Rang Range to report who referred us to their “Trusted Supplier” Comfy living. Company failed to answer phone and ignored e mails completely uncontactable. Referred back to Range customer services who simply try and refer you to their supplier. Pointed out contract was with the Range and as such I had no desire to deal with their subcontractor, cancelled order requested collection of damaged items. No reaction despite repeated e mails so Section 75 claim lodged with credit card company.
Range repeatedly advised they could not get any response from Comfy living on collection of the goods.
Stored goods for nearly 3 months whilst repeatedly requesting removal and collection finally had them collected on 1st December.
Had I not lodged a Section 75 claim with Barclaycard I expect the situation would still not have been resolved.
I would avoid any dealings with this company directly ( see other reviews with similar issues) and beware of ordering goods through the Range as this company may be the actual supplier.

I ordered a metal frame bed online from comfy living. All I can say is I wish I read the reviews. The box the bed frame came in was ripped open on the side and when setting up the bed frame I noticed multiple chips the size of a five pence piece, which looks like rust. They gave me a different delivery date but turned up earlier. I guess I was lucky I was in. Unprofessional company the product and finish looks cheap very disappointed for £130

I ordered a bed frame from The Range which arrived damaged. Waited almost 2 weeks for a response from the range and got absolutely nowhere so I tried to claim a refund through PayPal. I was advised I would have to pay for return costs which were absolutely ridiculous prices. I called Comfy living and explained the situation to a lovely lady on the phone. They agreed to arrange collection (no cost to me) and I have now had my refund 2 days after the collection.

Waited in all day for delivery today between 1200 and 2000 no delivery just got message late delivery now between 15th and 17th had to pay over £11.00 delivery very dissapointed joke firm

I originally gave this supplier a 1* review as the item received was not as ordered. I have now changed this to 5*. Since my complaint and review, Comfy Living have delivered the correct item, collected the incorrect one - and all in under 5 days. Their customer service team were in contact within 12 hours and have continually provided updates, answered any questions I have raised and provided continual assurance. Their reaction to the initial problem and customer customer service has been first class. I have yet to assemble the bunk beds, but if I do encounter any issues, I am confident of the same levels of support. Thanks to Comfy Living and especially Russell. Paul Young.

My wife and I bought patio furniture for £ 370. The furniture was supposed to be on Thursday last week, Friday later Monday, Tuesday Wednesday and no delivery. There are two signatures that do not belong to me. We have been deceived, we will go to the police to report the fraud. No furniture, deceptive signatures.

Cheaters, I did not receive my order.
I paid £ 370 for furniture that I didn't receive. No help in clarifying the matter, I do not know where my furniture is, someone signed the receipt but I do not know who. I have been deceived, a very bad company I warn against this company.
I don't understand because the range emailed me that the furniture had been picked up. Someone signed the furniture receipt so I don't get it. The signature does not belong to me. Incorrectly signed :) this is a scam. What time will I get my order.
I still haven't received my order
You are crooks, I'm going to the police. The parcel delivered is a joke, I got nothing SCAMMER, I WARNING PEOPLE DO NOT BUY ANYTHING FROM THIS Store.
My neighbor has a camera, the video was checked, there was no delivery. where is the furniture, crooks!!!!!

DO NOT ORDER from this disgusting company they are unprofessional and they send broken stuff then they don't bother to pick up the rubbish they sent, it was like they smashed it around the van and then delivered it. My son ordered his10 year daughter a bed for her birthday it came broken. Then they make arrangements to pick it up and then they don't turn up they have done this at least 3 times already. And they won't give you a refund until they pick up the broken bed they sent. Absolutely useless company my poor granddaughter has been let down so many times. My son has spent hours on the phone making arrangements for the company just not turn up.

Absolutely terrible

Requested a specific delivery date for a bed for a new property. Attempted to Deliver ita week early to an empty property then charged £30 for a failed delivery fee and cancelled the order. Very very bad.

Absolutely rubbish, my son ordered a bed via The Range, he waited in for delivery on date given, nothing arrived! He contacted the range and they said he had to deal with this company direct, emails have been sent to advise the bed was not delivered and he has been completely ignored ! His money has been stolen as far as I'm concerned, he has had to buy another bed from elsewhere as he had put his old one out for collection the day before. Total rip off and now trading standards have been emailed. DO NOT USE THIS COMPANY!

I had a fantastic experience with a very helpful lady called Lucy she was brilliant. She arranged for the damaged part I received for my garden table to be replaced with no trouble at all. Agreed it can take a while to get through on the phone but once you do they are so helpful. If you order anything through the Range + from this supplier any problems go straight to them they sorted out in a week what the Range couldn’t do in a month. They are so much more professional helpful and efficient. One again thank you Lucy for all your help. (Hope you enjoyed the chocolates)

Should be zero stars.
Ordered a bed for my teenage son from The Range. The bed we ordered was black and white faux italian leather, what turned up was an all white leather bed. Once opened we noticed there was a tear in the headboard and also a hole in one of the side panels, on top of that the white leather was dirty.
Several phone calls and emails sending off pictures of the bed and damage to the bed later we are now being blanked. Nobodys picking up the phone and they are now not responding to the e-mails. Definitely a cowboy firm, cannot believe The Range are using these as a third party

OMG - how glad an I to find this review page - I thought I was going insane! CRAP CRAP CRAP service off the Range!!
Try to keep it short...
Ordered garden set 16.9.21 , delivered 21.9. 21 great.
Then saw it was a mix of brown and grey furniture not all brown as ordered.(noticed someone else on here has similar issue)
Emailed immediately, sent photos of boxes detailing wrong colour table. Phoned, emailed, repeat , repeat repeat, again again. Then when still no sense asked for a full refund then. Still no flipping response!!!!!!!
Im at my wits end and the items are just sitting in the garden in the boxes!! Need someone to just respond . ARRGGHHHH!
Thank you

Was promised an exchange on wed 20th oct - whole month from original order - but no show, no apology no contact!!! shocking - written to money supermarket complaints & resolve team now.

We ordered an ottoman bed from The Range and then saw the reviews on here! But the delivery arrived in two days and the bed looks to be good quality and we’ve checked that everything is there.

When I saw it was Tuffnells delivering that did make me think that a large amount of these problems are probably down to them. We stopped using them as a company during lockdown due to part deliveries and missing/damaged boxes and no way of chasing them.

I have received my order however the product ordered was brown it came in 3 boxes 2 black and 1 brown I didn’t read the reviews and wish I had done before ordering I thought the range had a good reputation and would deal with similar companies however I am a bit worried now afterreading the reviews

We Purchased this Bed and Trundle via the range store online from this Company .
We only received the trundle no bed . Trying to recompense from the range and comfy living has been a living nightmare no one online at the Range seems to have any idea whats happened and this company Comfy living just do not pick up .On this basis i would avoid the Range and Comfy living online like the plague
Customer Service is very poor

Purchased a bed frame in mid-Sep but received the wrong items. Tried calling the office more than 10 times but no one answered the phone. Tried messaging the customer service and got a few replies. Anyway, the driver for collecting the wrong items never turned up. The replaced bed never been received. And it's been a week now .. no replies to my messages, nothing!
Do avoid this company!!!

DO NOT ORDER FROM THIS COMPANY.
I ordered the 9 piece rattan furniture too, like many of these reviews, I received 2 of 4 boxes. Customer service is terrible. After approx 12 messages back and forth to try and find out if the rest of my order is coming, I’ve given up. I’ve filed a complaint and pray I get my money back. I will NEVER order from them again.

I had intended to leave a good review as the company dealt very well when I had a faulty part to my garden furniture. The staff were pleasant and helpful and organised a replacement part which was delivered wihin 48 hours. However I have just received my phone bill which includes £42.24 for just 5 phone calls to this company, 3 of which were where I was cut off while on hold! This is outrageous! 😡😡😡😡😡