Compareairportparkings Reviews 

The Luton meet and greet didn't make it clear that we have to pay £7 drop off and £7 pick up plus it's non refundable

I am absolutely appalled at the service we have received through this company for our holiday. The service recieved on outward journey was not what we book. And the service on our return was nothing short of appalling.

We booked the meet and greet service from Stansted for our flight to paphos. We chose the meet and greet due to travelling with 2 young children and my 83 year old grandad. We called 30 minutes before arrival as requested, to which we were told to go to the orange car park. We then arrived at the orange car park for it to be closed. So I rang back and was told ‘yeah go to green instead’. This entailed a 7/8 minute walk up ramps which was extremely difficult for my granddad and not the ‘meet and greet’ service which they have advertised that we booked.

Upon our return this evening we once again did as requested, we arrived and reclaimed our baggage and then called, on this call we were told our cars were once again in the green car park - not the meet and greet service we booked - and that someone would be there in 30 minutes with our keys.
No one arrived with our keys, so we called again, to this time be told they were on the wheel arches of our cars, so please explain to me why we were again given the wrong instructions by the team on the phone?
Once we managed to get the tickets out of the cars to pay the £13 we got to the machines, one ticket wouldn’t work at all, and the other had a charge of £21 because our car had been delivered earlier than our call, and then we’d waited around for 30 minutes for someone to arrive with our keys that’s never showed!
I called the arrivals number from the email as we needed assistance and couldn’t get out of the car park without paying for the ticket that wasn’t working. During this call I was just repeatedly told by the very unhelpful person to just use another barrier. When I asked him to explain what he meant he just repeated you can pay for the ticket at another barrier. We had tried it on all 3 ticket machines with no luck. I was then told he didn’t know why the ticket wasn’t working and to contact customer services for help before they hung up.

To say I’m highly disappointed in the service provided is an understatement and I would definitely warn people against using this service in future as I would honestly hate for anyone else’s holiday to end the way ours has this evening.
The stress caused has been extremely unnecessary and could have been avoided if staff had been able to communicate clearly and affectively.

I have emailed the company for clarification on why their staff can’t give the correct instructions and why they don’t provide the meet and greet service they advertise and look forward to seeing their response.

DO NOT USE this is a fake comparison site that is linked with the illegal and unlicensed parking operation at New Farm Elsenham/Stansted - subject to a recent BBC expose. Rude, aggressive, lawless. They totalled my car but don't answer calls. Worst service I've ever experienced.

Horrible company and rude/ thieves persons....nor recommended...

Home farm livery - Bristol park and ride. Absolutely awful. Don’t use. What a rip off and a very long wait. You get charged for the gate fare in and out per booking and it’s not a personal service so on top of the price you originally pay you also have to pay £17

Booked and paid for parking for £70 through the website. When I got to the car park they demanded a further £20 for airport transfers. It was advertised as cheap stansted airport parking, turns out it’s new farm car park which is under enforcement. The extra charges are illegal, but powerless to refuse when we have no alternative and a flight to catch. Saved no money than just going direct to the airports own parking with the extra £20 charge. And to top it off the if you have the actual name of the car park they’ve been excavating their car park over a gaspipline. Ultimately you’re advertising what is an illegal operation and you’re party to their illegal extra charges and morally bankrupt practises

Be careful when using this parking company.

I parked my car there in March when I was flying abroad. While I was already on the shuttle bus, the driver reversed and damaged my parked car without paying proper attention or taking due care.

It is now the end of July, and I am still dealing with this situation. The parking company is claiming that I reversed my car and hit their shuttle bus, which is completely ridiculous because I was on the shuttle bus at the time of the incident.

Despite repeated requests from both me and my insurance company, they have failed to provide any CCTV footage from the parking area. This is extremely unprofessional and raises serious concerns about how they handle customer incidents.

Fortunately, I have photographs taken immediately after the accident, the driver’s details, and other supporting evidence. I hope my insurance company will be able to resolve the matter properly and hold the responsible party accountable.

DO NOT USE THIS COMPANY!!! ESPECIALLY IF YOU HAVE KIDS OR SPECIAL NEEDS STAY AWAY!! I would give a Zero rating if I could. We’ve used this parking twice, second time accidently as we had just as bad an experience first time. They do not arrive with your car until HOURS LATER!!!. They LIE constantly that the car is on the way, while we have a tracker so for an hour we could see the car hadn’t even been started. They then CUT/ CANCEL your calls and stop taking your calls. They are rude and ABUSIVE. THEY ARE THE WORSE COMPANY in the UK, unprofessionals who can’t speak English properly. A disgrace for the UK!! All Airports should BAN THEM!

Warning ⚠️ do not book

We had to wait for ages poor communication and customer service

40 min lates from when I arrived, despite calling 30 mins before arrival - and then when they did arrive to collect the car, no apology after countless phone calls > on return, car didn’t get delivered until and hour after my phone call

Easy booking system and a cost effective option for us.

I made numerous attempts via multiple methods to contact them about the booking and amend it over a period of several days, and received absolutely no response. Additional charges beyond the payment made at time of booking were necessary (not including the amendment which I have been unable to make at all), these were inadequately signposted at best.

The website is good at doing comparisons, however they don’t properly vet the car parks they show. I signed up for meet and greet parking through this site and then got landed with additional fees adding another 30% to the original charge. These were not communicated transparently at any point during the transaction.
When I raised this with customer service, they were dismissive, saying that I should have navigated to another part of the website to read that. There was nothing at all to point me in that direction. I have since raised a dispute with my bank and with trading standards. They need to step up and hold the car park businesses accountable for transparent charges before people make their payment. If I had been informed of the additional charges, I’d have opted for a different car park. Now I’m going to have to pay double in the hope of getting a refund through my bank for the unscrupulous car park. Afterall, if I can’t trust them to be transparent about charges, I can’t trust them to look after my car.

By charging £10 each way on your bus transport you are no cheaper than park and ride at the airport

I booked parking and found that my partner had already done so , so needing to cancel, i chattedon line within 15 mins of booking and wsscharged£ 9.95 admin fee and will have to wait 7 days to get the money back the money they instantly took money gor nothing wont be using again im afraid.

Terrible would never use them again be aware it’s scam

Fast booking, easy to follow process and best price online.

No problem with the booking side of things but the park and ride at Bristol is a joke!!! They’ve made us almost miss our flights twice now!! The second time was as because I didn’t realise I’d booked the same company again!! Bristol park and ride!! DO NOT USE!!!!

Started off well, quoted me a competitive price of £67, not bad for a last minute booking. However, after making a payment the email stated I needed to pay £13 entry and exit fee each. Hence another £26. All of sudden that is not so competitive. If anything, this is deceptive tactics. Whilst a no refund within 7 days is mentioned, I will be contacting card issuer as I will not be using this service and request a refund. I will book elsewhere where I am not deceived. Thank you.