Consol Reviews 78

I’ve been using Walsall for the past few weeks and I must say the beds need replacing I’ve spent over £60 and I am still as pale as I was before I went and I ran really easily and have used beds for years 😢 both my daughter and myself have noticed the lack of tan from this salon we much have spent a lot of money with no results we have both decided to find a different salon sad really because the staff are lovely and helpful x

Finally had a reply after asking to leave, and wanting my credits refunded. The grammar is shocking and it asks me to...
"fill up for us empty spaces so we will ba able to process a refund for you"
What on earth does this mean? Who is in charge in this organisation?

I have been considering leaving Consol for sometime now because 80p per minute is too much but the ease of getting a bed when I want one stopped me leaving. I used the bed 2 times before my holiday and went to top up when I got back and the price had gone up to almost £1 a minute. So I cancelled and went in the sun for a hour. Why do Consol not care about its customers? I will not be topping up my min anymore unless the price comes down to a reasonable amount.

The prices in salons rocketed during Covid along with the utility supplies for everyone else, however utilities have almost halved since but consol have never lowered in line with the market. They kept it at 90p a minute and subsequently pocketing the extra revenue and not passing it back on to the customer. I envisage shop closures in their future.

Great tanning beds in the new Bracknell store but the staff are even more overbearing than they were in the old shop. The girl took my phone out of my hand to scan and then used the screen for me. I said I was fine and didn’t need any help but she was oblivious. I’m a grown woman the screens are self explanatory and I don’t need someone in my personal space. Not sure why this is the norm in your stores Consol, but I would ask the teams to step back

I went for a sunbed later in the day so there was no staff and my sunbed errored 5 minutes into the 15 minutes I paid for. When I called up they refused to pay me for the remaining minutes.

Always greeted with a lovely welcome the staff are great and very helpful, wouldn’t go anywhere else now

I feel so sorry for the lovely staff in the Torquay Consul and the paying customers.
The hand dryer in the customer toilet has been out of order since Christmas, there is still no salon music working, again like this for months, and some of the flooring is held together with brown tape. Disgusting standards. What a depressing atmosphere. The glossy promo photos don't represent this salon at all 😒

Josh the lovely young man who helped me set my account up, very good at his job and a great personality.
The other lady staff member was lovely too.
Really enjoy going to Consol Exeter.

Exeter Consol
⭐⭐⭐⭐⭐

I just have to say how wonderful the new young man working at the Exeter Consol is! From the moment I walked in, he was incredibly welcoming, friendly, and so helpful. He took the time to explain everything, made sure I was comfortable, and had the best recommendations. His positive energy and adorable personality truly make the whole experience even better. It’s so refreshing to see someone who genuinely enjoys helping customers. A fantastic addition to the salon—definitely five-star service!

I guess this is the worst run company ever i saw in my life. You have to do so many things online to pay and to get a tanning. I cant belive they are still in business. It takes you min 30min to créate an account and at the end i just have up

Hey went to fratton branch met a loverly girl called Beth. She was so nice and friendly. Helped me threw the whole process as it was my first time. 5***** I never leave reviews but she definitely deserves a shout out for her kindness and help fullness.. Thankyou Beth. Ryan O Connor

I have never been on a sunbed and just wanted to try it on this cold miserable winters day. I have to admit I was nervous and didn’t have a clue.
Then I met Aleysha at the Worcester branch who was amazing and led me through the whole process.
She answered all of my concerns, told me about the creams glasses and emergency things.
If there hadn’t been a staff member I would have walked out so I would just like her recognised please.

Thanks
Rob

Cleaning standards. Twice I've been for a bed recently and twice I've had to clean the bed before getting on it because it was filthy. To be fair to the girl in Farnborough, it was a big studo and she was cleaning another cubicle at the time, she was really helpful and moved me to a clean bed. But the second time today at around 3pm in Camberley London Rd the bed had a pool of sweat on it and I missed the start of my bed because I was cleaning it. I don't mind doing it after myself but not someone else! That's your job!! Not impressed 😕

Been using these beds for years, they are first class, visited walsall since it opened,but have been using cannock as the beds are so much better. Walsall needs a refurbishment with some new beds, they are old, dated, still work fab, please get some new beds in walsall, save me the hour drive to cannock thanks 😊

I tried to sign up for this tanning shop through their app, but the experience was really frustrating. The app was incredibly slow and unresponsive, and I ended up wasting half an hour trying to get through the process. Despite multiple attempts, I still couldn’t complete the signup. Really disappointing, especially when you’re excited to try a new place but can’t even get past the initial step!

I had some credits left with them, and hadn't used them for a few months. I received an email asking me to login to the app or my minutes would expire, so I did. I thought nothing more of it, and the other day I went to a Consol branch to use them, and was shocked to see that I had a balance of 0.

They just deleted my money, and after a review of their terms it seems that they are only valid for 24 months. This was not made clear anywhere when I bought them, so it's just a way they con you and take something that you have paid for.

Found Consol Sidwell street Exeter excellent,very clean and Liz was particularly helpful with getting me started and advised me on eyewear

Very clean great staff been a member for a couple of years yesterday my account was down graded from platinum to gold I was only 2 away from diamond bit happy at all seams abit of a con the closer u get they just down grade ur account

Camborne Branch amazing lovely staff always helpful and polite,
Love popping in for a 24 minute session
Beds and rooms are always clean and fresh smelling.
This year will be year 9 of being a member
Highly recommend