ContactLens.com Reviews 

Got my contacts fast. The order was exactly right. Very happy with my purchase here. I'll definitely use them again in the future.

My order was fulfilled accurately. I received it in the mail sooner than expected. Very satisfied customer here!

They overcharged me and the customer sales rep, Melissa, was so rude about it. I have never experienced such a rude and condescending customer sales rep in my life. They charged me 190$ for contacts that are listed on their website as 51$ a box. Complete scam. Melissa would not refund the difference, and said I can return them for a PARTIAL refund. They also shipped the contacts in a flimsy envelope, but expect me to purchase a box to send them back. DO NOT USE THIS COMPANY. If all goes right, you'll be fine but if you have any issues their customer service is TERRIBLE.

EDIT: I NEVER once threatened you guys! And you did NOT offer to not charge a restocking fee!!!! I was nothing but cordial!!!! LIARS!
I can post the emails if you'd like??? So everyone can see that you just posted a complete lie!?!?! BUYERS BEWARE.

I've been using Contactlens.com for years and buy my entire families contact lenses there. Always fast shipping, great customer service and consistently low prices. I'd wholeheartedly recommend them, and have, to everyone!!

You have to wait 3 weeks to receive the order.

This is the fourth order from ContactLens.com and while I had found a cheaper price on some lenses elsewhere I contacted them and not only matched the price but they beat the other price altogether! Fantastic turnaround and prompt service is always experienced. Another successful order! Thank you ContactLens.com!!

I have ordered contacts lenses 5 times from this company. I have always ultimately been happy with the outcome. If it wasn't for the variable customer service, it would be a 5 star review.

Shipping is reasonable, prices are good. Their problem is poor communication. Trying to find out its status was difficult. No answer to emails (until after my second one) and only got voice mail when I called and had no call back. After finally getting to connect, they did a fine job.

They need to staff up so customers can talk to a live person when they call. That would greatly improve their reviews.

NEW: Response from seller was reasonable. My main point was about communication and wanting to talk to a live person to find out order status.

I've been ordering from Contactlens.com for the last 4 years and their service and prices are outstanding. half the price of the same contacts at my doctors! I've recommended them to all my friends and will continue to.

Very pleased with the service, I had my order within 3 days!

I've shopped at Contactlens.com for years but had an issue recently when I mistakenly ordered minus power contacts instead of the plus I wear. i didn't notice my mistake until they arrived. When i did i emailed and customer service responded within the hour! I repurchased the correct contacts, returned my incorrect order and was refunded in full within a week. Thank you Contactlens.com you make it all so easy!

Absolutely the best place to get contacts customer service is friendly and helpful..so glad I researched and found them. I highly recommend Contactlens.com.

Megan promptly helped me to correct a mistake I made when I ordered my contacts. Very friendly and attentive!

This was horrible. I guess this is what I get for trying to order discounted contacts. I never received my contacts even though the USPS said it was delivered. Their tracking number doesn't allow you to file a claim for the year of contacts I just ordered so your package is not insured. Usually when you purchase goods a good vendor make sure it arrives to you regardless of the third party that is involved. All they did was copy and paste things from the USPS website and took no responsibility in making sure their goods are delivered.

If I could give a zero I would. I realized immediately that I had selected + instead of - on my prescription and my chance found the phone number for the company I was told my a very rude customer service person I needed to email them and it would be taken care of. I did so and 2 weeks later I still received the wrong order. When I attempted to call there was no answer so I emailed again 48 hours later still no answer. So now I'm stuck with a pair of useless contacts I cant use :( Worst service ever!

it was easy to place my order. Found my lenses within seconds. They took care of everything else and sent me my lenses to my house with no problem few days later. Defiantly will purchase from them again.

I've been purchasing from Contactlens.com for years and I've always had fantastic, friendly service. Keep up the great work guys!

I've placed a couple of orders before with no complaint other than a memory of coarse, bordering on hostile, customer service. That general tone hasn't changed. The impression that I was barely being tolerated was palpable. It seemed like the representative (partner?) would just as likely tell a customer to go f**k themselves as he would help them place an order.
The problem I still have is that I was left hanging on an order that was charged immediately to my FSA account. After 10 days of waiting and multiple unanswered requests for status updates they canceled my order. Now our FSA account has been frozen, awaiting verification of legitimate medical expense, due to a product that was never received.

There are too many other choices when it comes to online contacts. These guys are well below average when it comes to customer service, and their prices are neither the best nor worth the kind of hassles that substandard customer service creates. To cap it off they may screw up your FSA account.

These guys are perfect if you enjoy working way too hard to get what you paid for, and if you don't get it.....you may still have work left chasing down your refund.

Ordered from E-Contacts.com. Saved alot of money, had them in two days, and they even changed the prescription to the correct one after I made a typo on the prescription. Good value, no hassle, and quick shipping. What more can you ask for!

"i can't praise the service i received enough. I was unsure of the exact contacts I needed to order and they took the time to call my doctor, get the prescription and then called and helped me correctly place the order. It must have taken a hour of their time and it wasn't a very large order, they were fantastic. The order was delivered in less than a week and for way less then my doctor wanted to charge me. I told all my friends and now they buy from Contactlens.com too. Keep up the great work guys!

I called because my order was taking too long. When I reached them they let me know it was taking long because they didn't have the contacts in stock and it would take 3 weeks for them to arrive and then it would be shipped.

I am stranded with no contact because my last ones already are old.

They actually did have half of my order in stock and I asked them to ship me that independently of my other eye contacts, and they refused because "It doesn't make economic sense for us"!

Wow. So rude.

I even asked, out of desperation, if I could pay extra for the shipping of the contacts they did have in stock and they wouldn't even respond to my email now.

Terrible company, go with another company, this one will only be trouble if you run into any sort of snag with your order. Staff are rude and courteous.