Converge ICT Reviews 168

I am extremely disappointed with this telco’s service. There is not one day where our internet works consistently – it goes down constantly, and we’re left without connection for hours on end.

When we call customer support, they always claim they’re "working on improvements" to make the service better, but we’ve seen zero progress even after months of complaints. This problem started last month and has only gotten worse.

To make matters worse, the internet was actually strong and reliable when we first signed up. It’s clear they only provided good service initially to get us to sign up, and now we’re stuck with a terrible connection that can’t even handle basic tasks like browsing or video calls.

I cannot recommend this service to anyone. Save yourself the frustration and look for a different provider that actually delivers what they promise.

This always happens; 2-3 days without wifi that they said they would fix in less than a day. One time wala ng 1 week. What kind of service is this?

bad customer service, doesnt even announce when theirs a problem.

Converge has totally unreliable service, then even worse customer service when you try to do anything about it. After multiple outages toward the end off 2025, I had an exchange of several emails in which I asked for a rebate. Converge kept asking for information about the outages, something that the company should know without the customer having to tell them. They repeatedly asked me for information I had already provided, then simply dropped the conversation and stopped replying with no resolution. Later, I emailed the on another issue in early 2026. I sent three emails in a row to the customer service email address and received no response. When I finally got through to someone via Viber, the attitude was cocky and dismissive. I realize there are limited options for internet service here, but I can't imagine any competitor being worse that Converge. They truly suck.

Unusable. You get fast download speeds but almost all websites and video call services have constant packet loss. Good luck watching any videos above 240p or doing any video calls. It’s just garbage now.

This is a truly hopeless company, stay away!!!
I changed from Skyserves which is very unreliable.
I asked for the 1500 per month option but instead they gave me a 2000 per month subscription.
I asked them to change it.
They sent emails asking for copies of IDs (owner and manager), letter of authorization, letter of request, proof of address, proof of first payment, etc.
But the email requests were all separate and stretched out over 2 weeks, with over 90 emails from them, from numerous staff who apparently have no knowledge of what has been previously requested or received.
After 97 emails and numerous documents had been provided by me, they finally said they can't change the subscription because a Netflix account had been created. And they closed the several tickets!
Utterly hopeless disorganised company that will surely not last for long.

Poor customer service. All calls I made always disconnected or they hangup if they cannot help you or they can't answer your question. all customer representatives are unprofessional. You help the company to get and feedback. Worst customer service ever. They even put you on hold for more than 30 minutes.

although the download speed is good, the latency is so bad. while gaming the latency most of the time rises to 999ms or in some cases in roblox 56,896ms per second. It is a pain in my ass.

Worst service ever! No immediate response to technical issues. Inefficient solving of problems!

Kung may negative lang sana, negative 0.000000000000 talaga ilagay ko.

Walang kwenta kausap mga agent!!!!! Walang kwente ang service mabilis ang internet OO pero aanhin mo ang bilis kung bigla nalang mawawala ang internet tapos aabutan ng dekada bago mapuntahan ng technician…

Converge doesn’t care if your connection is down for 4-5 days. They do not fix it immediately and their customer service is really bad no troubleshooting or urgency happening. No work no pay. Then theyll ask you to pay for the service with no connection :))

The worst experience in my Wi-Fi history, though it's unlimited there's a lot of issue I encounter every time. if it's not the Wi-Fi being slow, it's gonna be a problem with no connection. Also problem with this is when I play a games it ruins the experience. There's some times the connection will just turn off randomly and it affects everyday work like online class, games, and zoom meeting. Which is so disappointing and dissatisfied. Overall with the unlimited use it's still good but the service could be a lot better. that's all

This is the worst broadbrand and thank goodness we experience the worst before the wifi box got attach.

Electricians and customer support seem to have their own thing going on. It’s very kanya-kanya. Electricians won’t apply the box unless you apply to their own referral or pay 2K-3K for any electric fix.

Customer support says don’t listen to them and just wait for someone to arrive. But it’s been two months the box wasn’t attach because we didn’t pay the electrician. Once we did decide to pay, there was no telcom line available.

Thank goodness! The neighbors per experiencing the Converge wifi interruption had to pay ₱1,300 for fixing. And customer service says don’t pay. But they really want everyone to be desperate to pay.

Who pays to only go through all of this?! Stop posting your the fastest wifi in the country, when you have the worst politics it’s the most dishonest business.

Last September, nawalan kami ng connection. Nabalik lang December na. Ngayon January nawalan na naman. Ilang araw na kaming walang internet!!! Kapag nag coconcern ako sa Agents nila, parang mga AI kausap. Walang mga silbi. Nag eend din ng conversation nang basta basta. Mga walang kwentang agents!!! Itong huling nakausap ko kanina LILYCY yung name. Parang nakikipag usap lang ako sa AI tapos biglang in-end yung conversation. Napaka walang modo!!! Madami pa yan sila. Lahat mga walang respeto!

The customer service is very poor

Literally a scam company. Promise set up and connection for free on a certain date, than they turn up and try and blackmail you asking you to pay an excessive fee or they won't connect it.

Literal pirates pretending to be a business.

I received a marketing message from them about “Nine’s the sign promo” it says on the promo that it will only be a P9 additional on my first month. I signed up January 7 take note. I received my january bill showing that they’re already charging me for the full amount of my new plan. They haven’t installed the new Wifi6 Modem and Tv Box yet! I contacted their phone and email customer service and they are useless they’re not even aware of the promo! I went to their office in Balibago Angeles City January 15th and guess what, they said they’re also not aware of that promo. Good thing I have copies of the marketing messages that I received from them. They promised to raise it with their marketing dept and also follow up the job order for my modem and tv box. Today Jan 26 no bill adjustment, no installation. I came to their office and they said they will send the technician today. I asked if it’s possible to do it tomorrow since we an errand to attend. But they said no and it will be today. Guess what?! No one came. Imagine the fruatration that we had to go through these just for a god damn upgrade!

Very disappointing service. Converge ICT has been unreliable and frustrating to deal with. Internet outages happen far too often, and when issues arise, customer support is slow and unhelpful. It’s difficult to get clear updates or timely resolution, and follow-ups feel ignored. For a service that’s supposed to be dependable, the experience has been consistently poor. Definitely not worth the stress.

looks good on paper but tanks during peaks hours 300ms to 1000ms ping compared to 100ms on PLDT shady company with shady business practices reroutes clients thru VPNs for false fast speeds 500 mbps but ends with client to server speed of 300ms to 1000ms useless for online gaming