Cooksongold Reviews 

I found this company very pleasant and professional.....very easy to contact for advice with no lengthy waiting times on the phone....infact the 2 times I phoned I was speaking to someone within a minute.....very helpful and plight....lighting shipping and nicley packaged...Great service all-round and the customer care was excellent.....AAAAA+......would highly recommend and I will definitely be useing again

Excellent Service...we had one minor hitch which Cooksons dealt with both quickly and efficiently.

We would recommend them to anyone!

I ordered Crown coin boxes and received them the next day, they were exactly what I wanted.
Excellent service!

Royal Mail lost the order. They sent the order the next morning so no time lost.

date di consegna non veritiere, hanno risposto solo dopo due email e una telefonata, a distanza di una settimana l'ordine che doveva essere gia' stato spedito era ancora in lavorazione.
Se non avessi scrito probabilmente non avrei ricevuto nessuna comunicazione da parte loro

I’ve always had 5* service from Cooksongold. Staff are always wonderful when there are any issues (on the rare occasion) and I’m amazed at how quickly they can dispatch orders! I can appreciate honest feedback as it’s essential to running a business, but as a business owner myself, I know for a fact that people will more likely leave a bad review than a good one. Many new potential customers rely on these reviews before ordering so here’s my good, honest review as a regular customer. And thank you for the hard work in getting our orders to us ASAP!

This company advertise they had 22k yellow gold grains in stock when in fact they didn’t . It took them 7 days for them to advise problem from their supplier so delivery date not confirmed . That’s feeble my contact was with them their website clearly stated in stock . Indeed I checked this evening and they have in stock . Make you pay for something they don’t have just using the cash to bank roll themselves . Thank you crook son gold for being so up front .

I was sent incorrect products for which I incurred customs charges. They said they couldn’t send me the correct products without an invoice so I had to reorder the products for which I had yet another customs bill. I had only requested refund of VAT and shipping costs. They won’t refund VAT and have asked me to follow it up with DHL who issued the customs bill. I’m getting the run around for their mistake. Extremely poor service! A paypal dispute will be my last resort as I was hoping they’d do the right thing after lengthy email exchanges with Juliette at customer services.

I ordered gold on order no 103098458 on 13th April.
Order was processed and confirmation sent from them.
Why would you process orders when it's not available.
I've given 1 star as it doesn't do -1.
Bad trading etequate ide say.
Never will trade with these ever again.

5* service when ordering online.

Placed my order at 2pm yesterday, package arrived at 10am today. Can’t fault their service in any way, everything was beautifully packed and reasonably priced. Excellent!

I am leaving this review because I am very surprised to note how many poor reviews have been posted. As a customer of many years standing it feel important to declare that I have found the Cooksons Gold to be consistently good to deal with. I am often find myself to be surprised by the excellent service provided, going way beyond any reasonable expectations. As a jeweller I would be lost without Cooksons gold.

I order from Cooksongold regularly and my items always arrive very quickly and are exactly as ordered. Last week I placed a bigger order including tools and equipment and I wanted to be sure I would be at home when it arrived. I didn’t have much information from the carrier so called Cooksongold to see if they could help. Callum was very helpful, accessed information from the carrier and assured me it would arrive today, which it did. All very carefully and thoroughly packed. It was great to be able to talk to a “real person” about the order. This company is very refreshing to deal with, always great service.

Fantastic service. Bought a few cutting bits from them. Great price, very quick delivery. Can't fault the serice. Many thanks

Great descriptions on website, simple checkout & also accepts PayPal pay in 3 which is very useful. The items I brought look to be great quality & should last many years. Thankfully everything I ordered worked perfectly for what I needed. Delivery was also very quick literally a few days.

Of the suppliers in the UK, I have put my faith in cooksons delivery of items and have experienced some minor issues. However, the recent service has been appalling. I ordered a length of silver wire. I was emailed to offer an alternative length which I immediately accepted. I then received an automated email saying this item wasn't in stock. When I replied saying it was all sorted via 'Lee' I was told by 'Tracy' that it still wasn't actually sorted. Then 'Lauren' stepped in to offer yet an other alternative length. After accepting this 3 alternative, I got another email plus an automated email saying this was now out of stock until January. Disgusting and has made me look really stupid to the person I was making the ring for

Made my first (modest) order online yesterday early afternoon. I received what I had ordered, by registered (Royal) mail at 0930 this morning! Goods were beautifully but also proportionally (no excess) packed for their (short) journey. Frankly a perfect start, five star experience. Royal Mail obviously did their bit but please take a bow Cookson Gold - amazing backend efficiency and the goods (gold chains and bails) look good too. Thank you. Happy Christmas!

A substantial bracelet which I purchased from a reputable private jeweller turned out to have a fatal flaw: after only a few months' wear, the bolt ring sheared in half. Cooksongold offered no compensation for this and it is onlypure luck that I was at home when the bracelet fell off my wrist. Very poor.

I’m writing this review as I order all the time from Cookson Gold and was astounded to read the negative reviews?!

If ever I have had an issue with anything they couldn’t be more helpful and willing to resolve it.

Next day delivery and just brilliant service!

Absolutely terrible customer service.

Bought a moissanite tester from cookson after my old one died, same tester I have used for years. The tester they sent me was broken and tested everything as moissanite - including GIA certified diamonds. Raised this to them weeks ago with no resolution to a very simple problem.

They keep sending me instructions on how to use it, I am aware of how to use it I have had the same model for years. Seem desperate to keep my money and not resolve sending me a broken tester.

Going to have to go through PayPal disputes just to get a refund for a broken tool - absolutely disgusting. Don't trust this company at all.

I've ordered from Cookson many times, and mostly a good experience. Very quick same day dispatch and they get orders right almost all of the time. On the rare occasion that there is an error they are quick to resolve.