Cooksongold Reviews 

Oro rosso che di rosso non ha nulla. Un oro rosa molto pallido. Che filtri usano per fare le foto?
Il peggio è che alla prima torsione si spezza. Scherziamo? Che cattiva qualità.
Sconsigliatissimo

Horrible experience. I waited 2 months for my silver shot and it still didn't arrive. Still waiting cookson! I will never order again and advise everyone to never buy from here. Horrible customer service and rude.

I have been a customer of Cookson’s since they inherited my account from Johnson Matthey many years ago.
They have proved to be consistently reliable and helpful over the extent of this time. So amazing to place an order one day and receive it the next. This sort of service can often be taken for granted. Thank you Cookson for being fabulous!

Im so glad i did some surfing research on beads on the internet and i discovered Cooksongold. They have real Miyuki beads sealed in tubes and they are beautiful. I just recived my order today and im so happy! The shipping went great and the pack arrived in my Mailbox today. Its very hard to find beads in Norway and the selection is so very bad here, most of the stuff is fake, still usable, but with a little meh.. for more beauty and quality on necklace and bracelets i like best to work with quality stuff. I hope Cooksongold can take in more color options on the size 6/0 Miyuki beads, and some czech glass beads with other sizes and shapes would have been great. This is a wish from me since i would like to order more from this site. The price on the beads them self is good, ofc there is some extra expence to get them to Norway but its duable. Im very satisfied with Cooksongold, beads are really beautiful and a trustworthy site. Can’t wait to order more soon in the future. Hope do deal with you soon again, regards from Nora Norway.

Ordered some wax sheets and paid for 1st class delivery, received an invoice letter with no wax sheets been waiting from the 24th of April and today is the 10th of May, rang there customer service and they said it can take up 10 working days haha what a jokeeee and for me to do anything further i need to wait the full 10 working days - don’t order anything unless your prepared to wait a very long time !!!

CooksonGold are FAB! :) I have been buying from them for a few years now and never had any issues <3

I wanted some sterling silver jump rings for a project. I checked Cooksongold and they had what I wanted. I double-checked to be sure before ordering. I was happy. I ordered, I chose postage and packing, I payed. I got a receipt. I sat back and waited. As usual 2 days later - bing bang boom !! It's delivered !!

No need for fanfares with 'dancing elephants' or floats with a carnival atmosphere, or cheerleaders, or horns and confetti and cake !

Just a straightforward check to see if Cooksongold can come through for me as usual, do the transaction, and receive through the post !

Where's the fun in that ???

But did I want 'fun' ? NO ! I just wanted a professional service as usual, and that's exactly what I got from Cooksongold, again !!

5 Stars.

p.s. ( Maybe...Cooksongold could lay-on...a...little fanfare with cheerleaders...and dancing elephants...next time ?... Ha ha ha ! Or just straightforward business ! )

Thanks Cooksongold !

I had a problem ( courier handling/security ) with a fairly large order package. Explained what had happened and Cookson replaced the order straightaway. Amazingly good service. Have used Cookson since I first started jewellery making as a hobby. Now running as a business and wouldnt even consider buying supplies anywhere else. Their tools, metals etc..are absolutely the best you can get. Their customer service is beyond 5 stars!

I ordered a 9ct gold diamond cut curb chain and it was delivered 2 days later. The chain is beautiful - really sparkly and goes perfectly with my gold ring pendant. The cost was a lot less than other shops offering a very similar chain. I will definitely order from here again.

Habe Ware für 133 Euro gekauft und eine Rechnung für die Lieferung von völlig absurden ! 96 Euro ! erhalten - dies nach über zwei Wochen Lieferzeit (wobei auf der Website mit völlig anderen Lieferzeiten geworben wird).

Im vergangenen Monat habe ich insgesamt 4 Bestellungen aufgegeben, bei zwei hat die Bezahlung nicht geklappt, bei den anderen zwei fehlen Artikel welche auf der Website mit "sofort verfügbar" beworben werden.
Der Versuch diese zu stornieren (da Hauptartikel überhaupt nicht verfügbar) wurde vom Kundendienst einfach ignoriert.

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I bought items for 133 euros and received an invoice for the delivery of ! 96 euros ! - this after a delivery time of more than two weeks (although the website advertises completely different delivery times).

In the past month I have placed a total of 4 orders, two of which the payment did not work out, the other two are missing items which are advertised as "available immediately" on the website.
The attempt to cancel this (since the main item was not available at all) was simply ignored by customer service.

Living in the Highlands has its problems when it comes to couriers. If you live up here, or are sending to here, you'll know! However, Cookson have proved to be intuitive and responsive to the needs of rural folk like me by offering RM shipping alongside the various courier services. This invariably guarantees my parcel arrives next day in the hands of a trusty postie. I'm not having to wait for something stuck in an Inverness depot for days and days, as happens with countless other companies. It's an utterly invaluable service.

But that's not the only reason I'm a loyal customer. It's because Cookson isn't just a faceless website. It's run by completely accessible human beings who care and are there to help should you need them to explain a tool or product you don't understand. Your communication isn't deflected by chatbots or automated telephone calls. This is pure gold as it takes the guesswork out of buying, avoids returns or having a pile of stuff you don't need, and ultimately saves you money.

And if you do have a problem? On the extremely rare occasion that you do have an issue, it's sorted immediately. There's no jumping through hoops, or begging for them to see your point of view. As a result you feel truly valued as a customer thus assuring continued loyalty.

In short, Cookson Gold are a stellar 5 star across the board.

Ich habe zwei kleine Artikel bestellt zum sehen ob cooksongold wirklich so schlecht ist wie man hier liest! Antwort: JA! Die sind komplett unfähig! Ich erhalte zwar jeweils eine Antwort auf meine Mails, aber zwei kleine Artikel die als SOFORT LIEFERBAR gelistet sind, werden einfach seit nun über einer Woche nicht versendet! Ich habe aber sofort per Kreditkarte bezahlt! Warum das so schlimm ist? Weil ich mich auf Geschäftspartner im Edelmetall B2B Geschäft verlassen können muss. Ich bin Goldschmied und brauche die beiden Artikel zum Fertigstellen eines Kundenauftrages der vor Weihnachten fertig sein muss. Cooksongold ist definitiv die allerletzte Adresse an die man sich wenden sollte, wenn es eilt oder wenn man sich darauf verlassen können muss.

EINMAL und NIE WIEDER!

£30 for a unfinished cast ring. It weighs 9 grams and is worth £5

Order IO 2738055

ho effettuato un grosso ordine ad ottobre. 2 articoli non sono quelli ordinati ( zirconi da 1.7mm al posto che 1.5mm e zaffiri da 1.35 al posto di 1.5 mm!!!!!). manca inoltre una lima vallorbe.
in ultimo, ho il sospetto che la spedizione mi sia stata fatta pagare 2 volte: dal loro sito e dal corriere DHL (è presente una spesa non specificata nel conto dell IVA e della dogana dello stesso importo pagato per la spedizione...). non volevo arrivare ad una recensione negativa ed avrei voluto moltissimo risolvere la situazione cordialmente, ma a seguito di 3 mail mandate più di 3 settimane fa (2 all'indirizzo italiano e 1 a quello inglese) senza alcuna risposta, non vedo altro modo possibile. ho anche provato a chiamarli, ma la linea risulta sempre occupata. spero comunque di poter risolvere: se succederà lo annoterò qui.

I ordered yesterday, selecting free delivery, and was amazed when my package was delivered this morning by Royal Mail. My items were nicely packed and were of good quality and really good value. I’m very, very pleased and will definitely use Cookson Gold again.

Expensive boxes arrived dented along with the interior of the boxes bowed. Called up customer service and was told not to order again. No replacement or refund offered!

I'm honestly surprised by some of the reviews. It may be that they relate to tools rather than finished items, but I have bought a number of gold chains from Cooksongold over the last 5 years, and the latest arrived today. The chains have always been exactly as described, well priced, well packaged and received really quickly (this last one was ordered on Friday 14/10 and received in the post today. I will continue to buy from them.

I would like to be able to leave product reviews on their website. Many tools are not fit for purpose. I recently purchased 'Large Design Mandrels set of 7' claiming to be suitable for professional jewellers and the quality is appalling - it chipped and dented upon just a few hammer strikes as the steel they are made from is both brittle and soft. Not to mention that the edges of one mandrel were not straight before I even started. This is not a tool designed to be used by anyone. Why sell it?