Cooksongold Reviews 

Ordered products on Sept 5th. Cooksongold say they haven’t sent products yet-26 sept.
Don’t know when they intent to send the products but they received the payment on 6th sept.
After contacting Cokksongold last week Monday 26 Sept. They informed me that the items were shipped by UPS on Tuesday 27 Sept. Today 1 Oct, UPS Spain informed me that no products have been received from Cooksongold in Birmingham and they have no orders to be shipped to my town just outside Madrid. Unfortunately for Cooksongold one of my friends is the transport director forUPS Spain.
They should change their name to CROOKSONGOLD.

I bought a small lightbox which is supposed to be foldable but it is not When I folded it and then took it out to use it was all collapsed I reported this to cookson gold and it took 3 weeks of me contacting them before the reply from the customer was use some super glue to fix! I then had to threaten legal action to get any refund from them and even by then I had to copy in trading standards as they were not willing to help and are basically complicit in enabling the supplier to get away with this disgraceful situation.Cookson gold acted very quickly ONLY when trading standards wee copied in .
So do not buy their small light box as when you fold it away flat then take it out again it does not work .

I have ordered tools, they make an invoice and withdraw money but do not send the park. When I asked to cancel and refund, they say yes, but nothing happens. beware of the company, it may be a scam company.

Ho effettuato un ordine ed è arrivato solo la metà. È stata emessa fattura anche della seconda parte dicendo che al merce è stata spedita ma nulla nessuna tracciabilità dell'ordine. Sulla fattura c'è scritto proveniente dalla Cina e loro mi rispondono che spediscono solo da UK. Chiedo nuovamente numero tracciabilità e nessuna risposta in merito. Credo che non riceverò mai quanto richiesto e sono molto amareggiata perché non mi saranno restituiti i soldi spesi!

I usually order online and collect in store. Cooksongold's staff are all very friendly and helpful. No complaints here. Thank you for all that you do.

Under no circumstances would I order anything from this company again.

I bought a Barrel Tumbling machine, along with steel shot and Barrelbrite powder. The product description, on the Cooksongold website, clearly stated that in order to prevent rust one should:

"Always keep shot under a solution of water and Barrelbrite powder."

This done, I was surprised to find that within a couple of weeks the shot did indeed rust. When I contacted customer service to point this out, I was told that the shot should actually be kept dry but, if soaked, it shouldn't be soaked for a prolonged period of time.

Baffled by this, I directed them to their own online instructions which clearly contradicted their reply. After this we exchanged a series of emails in which my requests for further clarification were met with vague and contradictory explanations. At no point did this company acknowledge that the instructions on their website were, in fact, wrong. Instead, they chose to quietly DELETE the line on their website that said:

"Always keep shot under a solution of water and Barrelbrite powder"....

and stealthily replace it with:

"Leaving the steel shot in a water and Barrelbrite solution for pro longed periods of time will lead to rust. Please ensure to remove the shot and store it dry."

This is such an underhand and duplicitous thing to do that I am almost lost for words. Fortunately, I had the foresight to screenshot the page before it was amended, which is how I came to notice the sleight of hand. It was only when I presented them with both the original screenshot and the amended screenshot that they stopped trying to place the onus on me for the fact that the shot rusted.

I've never known such underhand practices. Why they didn't just admit the mistake and swiftly rectify it, I will never know.

My advice would be to shop elsewhere.

I placed an order (with a friends help )
on receiving it in good time, 1 part of my order had 2 items that were damaged. My friend got back in touch and I received replacements immediately after. This company obviously takes great care of there customers.
Thank you for the extras 😆

absolutely amazed by the service i received from cookson gold. Helene cousin and her team did an amazing job to listen to what i need and very patient with me. highly recommended. with thanks

Cookson have failed to deliver my last 3 orders, refuses to do anything until an arbitrary 15 days have passed when orders have very obviously not been sent/stolen/lost in transit, with no care if you've waiting customers of your own.

Support businesses that Support you, and I'll be glad to take mine to others who do.

Edit.
After supplying me dogsh*t quality mokume gane and me saying so they blocked me on socials and it took 14 attempts to have it rectified.

It didn't seem that way, it WAS that way, you didn't accidentally cut mokume gane sheet with almost no pattern in it, you did so on purpose, it was the exact size I ordered, you didn't replace it. one time a guy FROM your customer service telling me he couldn't help me but to email the exact email address they had replied from who 'could' help me. It took 11 emails and 2 phone calls for you to accept responsibility and replace, twice offering this and once not acting on it.

Your customer care and service is SHOCKING, you've either lost all your good staff when the Germans bought you out or they all need a drastic amount of training.

Unterirdischer Service und exorbitante Zollgebühren, welche hier für die Lieferung verlangt werden (nochmal soviel wie der Warenwert ist). Lasst lieber die Finger davon.

Gave up in the end trying to order from this site. Went to basket and registered an account. Then every time i tried to put card details in it kept saying invalid so after half an hour i gave up. Lost my business before i've even started.

I have had several orders with this company and I have always received super fast delivery and outstanding quality products. The sales team are very friendly and have answered 2 questions over a 4 month period fully professionally and they go above and beyond to assist their customers. They are a trusted supplier and I am happy to shop with them regularly 😊

I've been a customer of this company for years now and am always impressed by their efficiency, fast shipping and the superior quality of their products. It's so good to have a supplier you can rely upon. Thank you!

I used to order from Cookson Gold all the time pre brexit and it was great. Now, it’s been 4 weeks, the customs slip wasn’t filled in correctly so customs have returned the parcel to them but I was still told to wait 20 working days and come back to them if I still haven’t received the parcel that was returned to them.

I just want my items. I’ve waited 4 weeks. They were posted in the UK and I am literally across a tiny sea in Ireland where I used to get the items in 2 days. Now I just don’t know what else to do. I’m so frustrated and annoyed.

Awful, awful, awful for anyone outside the UK.

The pricing is very confusing. It says "£price" Underneath it will have a lower price showing what it is minus VAT "£price exc. VAT", which when you do the calculation, is the price minus VAT. So the higher price shown includes VAT. When you add to the basket, it adds more VAT to the higher price. The pricing is very inconsistent. Why put two prices, with one saying excluding VAT, when you calculate VAT again at the checkout for the higher price? I was paying VAT twice so I didn't buy from this website.

We bought a presidium gem tester for £239. Its a very poor device, only really accurate on glass or diamonds. All the other stones its rubbish. We have calibrated it many times under their instruction, still no good, very inacurate, Cooksongold are no help, the machine is not worth the money. Very dissapointed. Trading standards next? As cookson refuse to replace or refund.

The purchase price on the day is never the same price (always higher) after they dispatch, which I believe is a con. They seem to think they are above the law by charging a different amounts any time they want.
If I paid on the day for that gold price, I expect to be charged that amount and not the next days gold prices.
Bellore has never charges me differently.
The only reason I'm buying from Cookson is variety.

My go to website for my jewellery supplies. Customer service have always been helpful when I’ve called them to Ask questions. Fair prices and quality items.

Terrible company - They took my money for an order, but because they lost / can't find my order which I placed A MONTH ago.... They REFUSE to issue a refund or resend the stock.

Their customer service is just awful. They say they'll reply to messages and they don't.
They promise "tomorrow" and there's no action.

Poor show from Cooksongold, they don't have a complaints procedure on their website... so if you have an issue with their customer service... you can complaint to that same customer service and get absolutely nowhere.

I've lost many customers due to this company.
I've lost money due to this company.. both from my order and custom.
I've wasted several hours due to this company.

Shout out to Ann Marie and Pennie at Cooksongold
Order ID is IO2496474 if anyone at Cooksongold cares... just give me my money back please!!!

3 weeks after ordering, from the UK to Ireland and still no package and they refuse to give a refund or resend the order.

I contacted their customer service 2 weeks ago to inform them that their courier said this was being returned to cookongold. They still haven't received this nor updated as to why this happened.

They said that they would issue a refund when they receive this back from the courier... but 2 weeks later and I'm still without the money or order.
I need those funds to be able to place a repeat order to get this shipped.... this is creating delays for me to be able to ship orders.

I think that Brexit just ruined this company sadly