Cophall Park & Ride Gatwick Reviews 

2.988
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy online booking process . Always value for money, safe secure and straightforward when parking . Friendly staff . Been using for years . Recommend highly

Beoordeeld met 4 van de 5 sterren

Competitive pricing. Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, lar... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voertuigen en transport

Geschreven door het bedrijf

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(2.988)

1.313 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service as usual full peace…

Excellent service as usual full peace of mind leaving your car here
Many thanks

17 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so pleased to hear you received excellent service and that you have full peace of mind leaving your car with us. Thank you for your kind words!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Friendly team and reliable service

Friendly team and reliable service

9 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We are so happy to hear you found our team friendly and our service reliable. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Great experience as always

Great experience as always

7 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so happy to hear you consistently have a great experience with us! We truly appreciate your continued support.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Easy check in

Easy check in, easy check out and car in secure parking.

17 juli 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so glad to hear that your check-in and check-out processes were easy and that our parking felt secure. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

I've used you for parking my car for a…

I've used you for parking my car for a couple of years now, and have found it to be first class service, and I'm booked in to be there in September. 👍👍👍

12 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We are so happy to hear that you've consistently received first-class service from us over the past couple of years! We truly appreciate your continued trust and loyalty. We look forward to welcoming you back in September!

Cophall Park & Ride Gatwick

Beoordeeld met 2 van de 5 sterren

Not as advertised!

Good price but feel that it is pretty disceptive in it’s selling…the buses were big buses (not 8 seater minibuses as advertised) that waited for quite a while to fill up before leaving, unlike the website that states there is no waiting around. It was lucky we had left a decent amount of time as from parking up it probably took about 40 mins to get to the north terminal at gatwick. Also to note your car is moved by an employee after parking up, i’m assuming it goes off site, hopefully to a secure site!?

11 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

Thank you for your feedback.

We're pleased to hear that you found our pricing competitive and would like to clarify a few points regarding how our Park & Ride service operates.

Our transfers operate on a fixed timetable. This means that a bus will depart at set times. We do advise customers to allow sufficient time between arriving at Cophall and reaching their terminal, particularly during busy periods.

The journey itself to Gatwick is normally around 10–15 minutes, although traffic and airport congestion can occasionally increase this. We are sorry that the overall process from parking your vehicle to reaching the North Terminal took longer than you expected on this occasion.

We would also like to reassure you regarding your vehicle. As explained as part of our service, customers leave their keys with us so our team can park their vehicle. The majority of vehicles remain within our main secure Cophall site, which is barrier controlled, monitored by CCTV and regularly patrolled.

We appreciate your feedback regarding the description of our transfer vehicles and will review the wording on our website to ensure it accurately reflects the vehicles operating within our fleet.

Many Thanks,

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

A huge peace of mind parking company when departing/arriving

A very straight forward no stress no hassle airport parking company. You arrive, park and then the bus is taking you to the airport terminal. Or return you call and wait for the bus to pick you up, come back, grab the keys and the car is just a minute walk to drive home. The service is amazing, people who are working there are incredible and extremely friendly. Have booked our parking with them couple of times when travelling from Gatwick and never had any issues. I had to postpone parking arrangements once due to change of circumstances in holidays and the guys helped a lot by rescheduling to when we needed though we didn’t have the specific time at that moment, called them much later and no extra questions asked - they found our details and all info by the reference number and just made their brilliant job by reactivating our booking to when we needed it. Highly recommend because stress free airport parking is a little peace of mind when you are travelling and want your holidays preparations and departure/arrival to go as smoothly as possible.

4 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We are so pleased to hear about your consistently positive experiences with our airport parking service at Gatwick. It is wonderful to know that our straightforward process, efficient bus service, and friendly team have contributed to a stress-free start and end to your travels. We truly appreciate you highlighting our team's helpfulness and flexibility when you needed to reschedule your booking; we always aim to provide excellent support. Your kind words about finding peace of mind with our service mean a great deal to us. We look forward to welcoming you back for your future journeys!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Always fantastic service at this car…

Always fantastic service at this car park

3 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you consistently receive fantastic service at our car park.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

A perfect location to drop your car

A perfect location to drop your car off and head to LGW to catch your flight. Staff were helpful and friendly and the drop off and pick up was very easy. Would definitely use them again if we fly out of LGW.

3 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're delighted to hear that our location was perfect for your trip and that our staff were helpful and friendly. It's great to know that the drop-off and pick-up process was very easy for you. We look forward to assisting you again for future flights from LGW.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Excellent service…

Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on using Cophall park and ride.

9 juli 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We are so pleased to hear that you've consistently had such a positive experience with our service over the years. It's wonderful to know that our online booking and friendly team have met your expectations, and we truly appreciate your continued loyalty.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Had another good visit to Cophall Farm…

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else. Bookin process is simple.

4 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so happy to hear you had another excellent visit with us and that our friendly staff and prompt bus service met your expectations. It's wonderful to know you find our booking process simple and that you wouldn't use anyone else when using Gatwick!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Easy to book and as a returning member…

Easy to book and as a returning member able to use the discount

2 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and that you were able to utilize your returning member discount. Thank you for your kind words!

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

We always use this car park when flying…

We always use this car park when flying from Gatwick. Easy to use and friendly

2 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so glad to hear you consistently choose our car park when flying from Gatwick and find our service easy and friendly. We appreciate your kind words!

Cophall Park & Ride Gatwick

Beoordeeld met 3 van de 5 sterren

Excellent facility, rude reception

Excellent facility, close to the airport, simple process but the staff at the drop off desk were rude and threw the receipts and call cards at me.

9 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

Thank you for your review.

We're delighted to hear that you found our facility convenient, close to the airport and the overall process simple.

We are, however, very sorry to hear about your experience with our team at the drop-off desk. Receipts and call cards should always be handed to customers courteously, and the behaviour you have described is not the level of customer service we expect from our staff.

We apologise for the poor impression this created and will ensure your feedback is raised with the relevant team.

We appreciate your positive comments about the facility and hope to provide you with a five-star experience next time.

Many Thanks,

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Great service

We have been using Cophall parking for years and have never had a problem. It is a bit harder these days as at 70 humping your own suitcases on and off the bus, especially when busy, is not easy! But other than that its a great service!

7 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so glad to hear you've consistently had great experiences with our service over the years! We understand that managing luggage can be challenging, especially during busy times. Your feedback regarding the bus experience is valuable, and we appreciate you bringing it to our attention.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Very easy to book and great price

Very easy to book and great price. Used once before and had a very positive experience.

1 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're thrilled to hear that booking with us was easy and that you found our prices great! It's wonderful to know you had another positive experience.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

Have used Cophall on several occasions…

Have used Cophall on several occasions and never had an issue. If you can book in advance then you will usually be given a discount. Will continue to use this parking facility. Thanks.

1 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so happy to hear you've consistently had positive experiences with our parking facility and appreciate your loyalty. We value your feedback and look forward to continuing to serve you.

Cophall Park & Ride Gatwick

Beoordeeld met 5 van de 5 sterren

A very good place to park

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehicle registration number was swiftly resolved by their helpful admin staff.

7 augustus 2026
Logo Cophall Park & Ride Gatwick

Antwoord van Cophall Park & Ride Gatwick

We're so pleased to hear you've been a long-time customer and consistently find our bus service and key handling efficient. It's wonderful that our team could quickly resolve the booking mix-up for you. Thank you for your kind words!

Cophall Park & Ride Gatwick

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer