Corkills Volkswagen Reviews 

I’ve had great experience there in the past when servicing my car, but my most recent MOT visit was disappointing. I dropped my car off at 8am and wasn’t informed until 1pm that it had failed due to tyre sidewall damage. I agreed to have the tyres replaced and asked if I could collect the car between 4 and 5pm. I was told this should be possible, but I didn’t receive a call until 5:20pm, which meant I couldn’t get there before closing at 6. As a result, I was left without my car and had to make alternative arrangements to get to work the next day. I can’t believe that MOT and tyres replacement can take over nine hours and I don’t think it’s acceptable. I won’t be using them for MOT again, also considering not to use them anymore for servicing.

I have been a loyal customer of Corkhills since 1999. My first Volkswagen was bought from them in their Sandhills branch in December 1999. I am a very low mileage driver but a time came when my late Dad and I decided to replace the car. We went to Corkhills in 2014 to view a new one. We showed the salesman the paperwork from the Sandhills branch who was amazed we'd kept the paperwork for so long. Anyway there was a car in stock which I fell in love with immediately and we were offered such a good price we couldn't say no so we took it on the spot. The paperwork and logistics were sorted out and we picked it up a few days later.

One year I made the mistake of getting a non-volkwagen garage to do my service and MOT. They told me that they didn't have the parts, the wheel locking nuts and it was too complex. They suggested that I went to a Volkswagen dealership. I livestream fitness classes across the internet and on my facebook group I mentioned this. One of my customers works for a Volkwagen dealership down south, she phoned me up and to be polite I got a real telling off. I was told that a very significant amount of their work in their service department is from people going to cheap places and them coming to a Volkwagen dealership to pick up the pieces. I was assured that if I went to any Volkwagen dealership anywhere in the country they'd have the parts and the job would be done to the highest quality.

Since then I get my annual service and MOT done through Corkhills. This really helpful lady called Claire confirmed the above. She told me that it is very common for a VW customer to come in after getting the car serviced by a cheap garage only to make a mess of it and they have to come to a VW garage to pick up the pieces. Booking in is a very simple process. You just phone them up and you book in a mutually convenient time. They usually can arrange a loan car as well for a nominal £20. Now if there is any work needed to be done they phone you and send you a video of what needs to be done so you can be assured you are not being ripped off. When it comes to picking up the car you get a very detailed itemised receipt. On top of that they valet your car.
This year the same happened and it was this very helpful lady called Hollie who dealt with my car servicing from start to finish. I couldn't believe how much detail and care she took over it.

When I opened the door you could smell how clean it was. This time when my car had the annual service when I drove home I felt as if I was driving a brand new car!

On top of that they do service plans so you can spread out the cost of the labour of a service over 12 months. That is well worth it. Trust me when you go to Corkhills your car is in very good hands.

So the usual questions.
Would I go there again? In a heartbeat. I've been a loyal customer of theirs since 1999.
Would I recommend them to anyone else? All day every day.
Are they worth the money? I'd say good value at 100 times the price. I know this because once we had a relative visit us and his Volkswagen broke down. The recovery people recovered the car to Corkhills and not only did they repair so it worked again, they also serviced it so it was like driving a new car.
What would I recommend the public to do? If you are in their catchment area and you are looking for a new Volkswagen they should be your first, and only, port of call.

Helpful and knowledgeable staff at Southport branch. Nick helped me choose the right car without any pressure.

Raili down at Corkills Volkswagen Wigan deserves more than 5 stars. She was not only informative and listened, she went above and beyond going through multiple options and different vehicles with me untill we found my perfect car. 10/10 sales, 10/10 after sales as well.

Ordered some replacement parts . On inspection the parts are not the same as in one is made of plastic and the new one is fabric . Parts wouldn’t let me return the item . They said it a superseded part . If they had told me that before I order it I would have told them not to bother . They have refused to offer any refund . Avoid

Corkhills Wigan did my cambelt messed that up , left me with low coolant and a diesel leak

Wife purchased a golf and that had water leak that I had to battle to get fixed

If I could give a minus score I would. avoid would be my advice, find another dealership

Very helpful no pressure, we were left to have a look around staff were so nice and helpful 👍👍👍👍👍👍👍

Joe Billington was very helpful, took time to answer all our questions, never put us under pressure to buy, also helpful and informative on the test drive

Honest and professional service, really happy with my new purchase.

I had a great experience at Corkills Volkswagen Southport because I did not feel pressurised at any time when discussing the car that I was interested in. I was given all the information that I requested and Peter the sales person was very professional and helpful. Nothing was too much trouble for him so in the end I made the decision to purchase the car and I have not looked back.

This review is for my recent interaction with Corkills Wigan VW Car Dealership.

Came across this VW dealership on my search for a used ID4 via Autotrader. The reason being that VW were running a promotion of a £1500 deposit contribution with finance on both new and used ID4s as long as the used car was 3 years old.

Good price and reviews so made my first call at 12.02pm on Wednesday 27th May 2026. I was put through to a used car executive who was not aware of the promotion on used ID4s ( just new cars ). I explained it also applied to used 3 years old ID4s and provided examples of other VW dealerships. At this point I was cut off! I suspect it was deliberate but could not be sure. Contacted the dealership again at 12.06pm, 13.13pm and also 13.17pm to get further details about the car and explain the promotion again.

I found the car executive both lazy and incompetent in the sense if one is not aware of something then do the research before trying to gas light a potential buyer who was willing to part with over £20,000 on an ID4. Imagine being a VW car executive and not being fully aware of a VW promotion! In fairness, I was aware the car was not quite 3 years old but a further discussion and with a little bit of imaginative thinking a deal was very possible ( eg £500 deposit to secure the car and complete the paperwork on the 3rd anniversary of the car ). This was put to me by a dealership in Oxford so it could have worked ( car in Oxford was sold hence looking at other dealerships ). I provided details of other VW dealerships that clearly had used cars with the promotion in place and clearly visible.

In summary a very disappointing interaction with someone who clearly was not interested or could not make the effort to answer some basic questions about the car. Failed to contact me after telling me they would. Needless to say I will not be handing over my hard earned money to this dealership. One also has to ask if customers are indeed getting the best deals if car executives are not up to date or fully aware of any promotions VW may have in place at a particular time. My advice based on this experience would be to now always check with other VW dealerships ( Nationwide ) and compare accordingly. I would also urge anyone who has recently made a purchase of a used 3 year old ID4 at this dealership and see if you were in fact offered the best deal. After all £1500 towards your car purchase albeit on finance is certainly worth a look! I would also urge the owner to scrutinise ID4 sales for the month of May and see if there are any glaring errors and if customers were denied perfectly valid promotions from VW. Lastly, some in house training for staff on how to approach, build and closing a deal ( ABC ) would not go amiss!

Just an update on 12th June regarding the owner's reply who has mentioned miscommunication. There was absolutely no miscommunication. I made it clear in my very first call to the sales executive that the £1500 could be a government grant or something VW finance were offering. I provided specific examples of dealerships offering the deposit contribution. The sales executive showed little interest and failed to engage in any purposeful manner. He said he would call back after checking the information I had provided. At no time did he call me back to either confirm or challenge me. I made a total of 4 calls within 90 minutes. Lazy and incompetent are perfectly suitable and appropriate adjectives to use in this context.

Phil was friendly and professional from the start with no pressure to make a quick decision. He kept us updated regularly and made us feel as iif nothing was too much trouble. Our car ended upbeing ready 3 months early!

I'd definitely recommend Corkills Volkswagen Southport to friends and family because Peter was extremely good to deal with, from the moment we arrived and all the way through until collecting the car. Other staff were friendly and welcoming.

Booked in for a MOT and service at 8am was still not ready at 5.30 pm had to hang around for 8 and a half hours for a simple MOT and oil change service totaly poor service

Just bought a new Golf and nothing was to hard for the staff on site, very happy and aim to please

I purchased my VW Tiguan RLine from Corkills of Wigan.
My experience from the moment i walked into the showroom was first class from start to finish.
I can honestly say that every member of staff were courteous, well mannered and professional on every level.
None more so than Darren who had every aspect covered from start to finish and nothing was to much trouble.
His after service communication was also excellent, by contacting me after my purchase to ensure everything was as it should be.
I would honestly go knowhere else, and would highly recommend Corkills Wigan when purchasing your next car.

Shocking service from the garage the car is under warranty and got told the issue isn’t
Covered I have to pay £4900 for the job to be done . Absolutely zero point taking an extended warranty out . The car has only done 30k miles as well . I will definitely be staying away from Volkswagen in the future!
Just to top off the shock of the part that needs replacing i obviously left the place very Angry got I in the car and there was 0 petrol left in the car and when I left the vehicle a week earlier it had nearly 200 in it 😡 NO JOkE This

We visited Corkills Wigan and we were delighted with our experience. "I had a great experience at Corkills Volkswagen Wigan because Philip Collins was great from start to finish."

I visited Corkills VW Wigan in November after asking for a detailed interior‑focused video. The video was low quality, didn’t show close‑ups, and I was told the interior was “fantastic.” In person. It was well below expectations.

They agreed to put things right as i had travelled 3hrs by train to view the car, but it took two weeks of chasing and the communication was patchy (some helpful input from the Sales Manager, but overall not positive).

I then had to return the vehicle to get a mis‑aligned door sorted (missed as part of the check). On collection there were fresh scratches/scuffs across two panels, and I was advised to try T‑Cut and buff myself—not acceptable for a main dealer who were responsible for the scratches in the first place. The driving mode button fault on the test drive turned out to be a loose connection, which should have been caught before sale. Despite four requests, I still haven’t received the multi‑point check output. I found loose interior panels under the footwells and sides, and my requests to inspect brakes/callipers for sticking were ignored at the time of getting the door fixed
As it’s a 5‑hour round trip for me, I tried to get support locally, but was told by Corkills that so they wanted the car back with them as “VW dealers make it difficult for each other,” which doesn’t inspire confidence for the remaining 11 months warranty. I am left with A/C issues, battery issues as well as the AdBlue top up appearing after 3 weeks.

Summary: I wouldn’t purchase from Corkills again. Pre‑sale checks felt under par, communication and aftercare were poor, and I didn’t feel the team took ownership of the problems. A more thorough pre‑delivery inspection, timely documentation, and proactive fixes would have made a big difference.

The whole experience has left me deflated and i really got the impression they were not invested in customer care.

The staff were very friendly and knowledgeable. After service was very good asking how things were going with the car and if I had any questions just drop in to the garage A*

Great service very helpful and friendly staff nothing is too much trouble highly recommend