Corkills Volkswagen Reviews 

Totally incompetent, the manager Chris, Ruth and Adam were absolutely terrible. Leaving from Newcastle the car needed mot and service and new brake shoes. Asking me to service and mot my car while they had done nothing on their end before I traded it in I sat in my car for over 5hrs
I have cancer as well as my Daughter
I had 50 miles to drive and I called them they said the car is not ready and told me to turn a around and come back another day
This company is a disgrace I would advise not to purchase a vehicle from these people the customer service is 0% !!

Today my son and I took his car in for a service (which appears to have been completed without fuss). The mechanic advised that the 12v battery needed replacing and we were presented with an estimate of >£350 to do this work.

On investigation I noted that there is a known problem with iD3/4’s with the 12v battery not charging properly and having issues, also that VW did a swap out to resolve this. I asked whether they would honour that or at least offer some level of goodwill and perhaps discount the work in some way. When I asked this the lady helping us she went to speak with a man called John who then came over to my son and I and was astoundingly obnoxious and rude.

We have both never experienced anything like this before to be honest and are both professional people who were simply putting forward what we felt was a reasonable position. John gave me the impression that he wanted a physical fight, told me I was being condescending and then scuttled off. We found him to be a very odd person who seems to either be in a role unsuited to his unique skills and characteristics or he was in preparation for some cage fighting at the weekend.

The upshot and outcome of the experience is that we will never use that franchise again and we will not buy any VW Group products in the future as we do not really enjoy aggressive interactions when there is a problem with the purchased product.

I appreciate this may seem a little far fetched but John’s timing is unfortunate as I had just ordered a new electric car from another VW Group dealership. I was so shocked by this terrible service from Corkills that before writing this review I have just emailed to cancel the order and get my deposit refunded. I will not do business with organisations who are unreasonable and who employ thugs.

My advice would be to avoid this dealership like the plague. Go somewhere else and don’t risk horrible service and aggressive interactions should you happen to have a problem at any point.

Amazing service from Christopher Mckay...Thanks VW CORKHILL WIGAN

I've been buying cars for myself and family for over four decades. We've used authorised dealers for BMW, Audi, Mercedes, Landrover, Fiat, Nissan and others and I would say the buying experience from all of them was no better than 5/10. Seeing a VW car on Autotrader that interested us we travelled 30 miles on spec to Corkills in Wigan expecting more of the same.

We arrived and immediately saw the car that interested us on the forecourt. We looked at the car and we were soon approached by presumably a salesman and we were expecting the usual patter. But we didn't get it. What we received was someone who was genuinely interested in our needs, in us, someone who knew the product, the history of the car and was personable and friendly. I was surprised because people like that don't seem to exist so much these days. Any information we needed was instantly available. After a test drive we bought the car and arranged to collect later in the week.

The car was right for us but there were a few cars of the same model we could have bought from other dealers. So why this one... one reason only. People by from people and we bought this car because of this salesman. His knowledge, the way he formed a relationship with us in the time we were there. It's a rare skill but he gave the impression that he wanted us to buy the right car for us not prioritise another sale for him. I think that was genuine. !!

So am I going to embarass the salesman here? Yes I am.!! But a salesman is not the right title for him... he is an advisor, a consultant someone who has your interests at heart. Someone who realises that selling you the wrong car may look good for the figures but is not a good long term strategy. Someone who understands that you make a sale to gain a customer which is far more important than making the sale itself.

Will we be back to Wigan to service the car passing to much closer VW dealers.?... probably. !! Why... because of this salesman.

So who is it - "Darren Woods". I hope this won't embarass you Darren but credit where it is due. People are very quick to criticise poor service and write bad reviews in this day and age so when you receive excellent service it should be called out.

So I rate our buying experience from Corkills in Wigan at 9.5/10 deducting half a point for having no decaf coffee.!!!

Everyone we spoke to at Corkills was friendly, efficient and helpful and to you all I say "Thank you".

Excellent personal service. Listen to my needs during difficult circumstances. Were patient and friendly finding the ideal car within my budget

Had a service full at the Wigan site

20 mins after driving home - low oil level light on

Went back and was told no issue . 14 days later same issue. Kicked up a fuss with them and they said as a gesture of good will they topped it up! What a load of nonsense

Fantastic , very informative, and great service . Love my new car . Thank you .

I purchased a used car from Corkills in December. Within a couple of weeks I had warning lights flashing up and carplay stopped working properly. I wasn't able to get it booked into my local VW garage to be checked until the end of January. When they looked at it, they were able to sort the flashing lights under warranty but said the carplay was due to the software being out of date. They advised I contact Corkills to request that they cover the cost of upgrading it to the most recent spec. Corkills refused this and I am left with an additional £400 to pay for usable software. Very disappointed in the response and I would expect a car I buy from a VW dealer to be in good working condition, not causing me problems a few weeks after purchase. Would not recommend at all.

I was “chatting” to a sales lady on line and I explained what car I was looking for and because I was from NI I didn’t mind which branch I would have to travel to. She told me that they were in the UK and I would have to source the car from my country. I tried to reply and explain that NI is part of the UK. She stopped the “chat” - very rude

Just called to corkills in Wigan I think a salesman stopped to ask me what the problem was and I didn’t get out of the car he sorted my dilemma in five minutes thanks corkills I can now use my apps and phone

My husband put a deposit on a second hand car after the salesman told him the badge, which was broken, would be replaced. When we went to the garage to pay for the vehicle, (we had been dropped off there on a journey that took 40 minutes) the garage said they had overspent on the budget for the car and wanted us to source the badge ourselves off the internet and when we weren't happy, assured us they would reimburse us, said it wouldn't cost much, about £25 and they would fit it. We trusted them and paid for the car but found the badge had to allow a sensor through it and couldnt find one. When we discussed it with the salesman he said they had had difficulty too but would find one. They had to take the car in for other work and we asked were they going to replace the badge at the same time as agreed when paying for it. The salesman Joe, said, as its a second hand car and its not part of the Mot we dont have to. When we said, "What!" He said, dont worry, we will, I will find one when I'm back in. Their parts department told us it was £229.80 and could be there the next day. It was very difficult to get the receptionist to give me the email address for the Sales Manager, Ian Farnworth. I had to ask for it 3 times. After we sent an email and registered letter, the Manager rang but tried to say the Salesman hadnt said the badge would be replaced. Our Son was there and has verified they were told it would be replaced. We asked if that was the case then why would his salesman have asked us to find a badge from the internet and they would reimburse us??? The Manager said they would find one but it could take weeks. Our emails and letter have not been answered.
Beware of the honesty of this garage. It wouldnt have cost them £229.80 to order the badge. Why would they spoil good customer relations for this? The car cost £18,000. Make sure when you buy a used vehicle that anything promised is written down so you have proof. Do not trust them and if there is still work to be done then do not pay them until the work is complete. The other VW garages we spoke to said they would not have acted this way.

Cannot thank Robbie and Callum at Southport Corkhills enough. Excellent customer service and aftercare

i bought a car from the wigan branch and was promised 2 services with the purchase price. when i dropped off my car, the service desk told me that they would not honour this, despite me sending them the emails confirming. really underhanded practise. really disappointed

I bought a new Volkswagen Polo from Corkhills recently. The sales man, Robbie was friendly and so helpful, and answered all my questions. Nothing was too much trouble.And the whole process was very positive. Thanks Robbie 👍

Despite having a service plan in place Corkhills charged me £150, when THEY informed me that I had a service plan they REFUSED to refund my £150, Rip Off Dealership !!!!

Bought a used Polo for my Daughter. The lady at Corkills was called Asha and she was brilliant with us from start to finish. Having been to a few other dealerships, it was so nice to find someone like Asha who was professional, polite, responsive at all times. Will definitely be buying my next car here.

Robbie was very helpful and patient when we purchased our new car He explained everything in detail in a very professional and friendly manner Would recommend

We have bought our new car from Corkills Volkswagen Wigan. Our sales executive Raili Zverev was very helpful, answered all our questions, helped to choose the best car for our family requirements.

Well, I like John more than he probably likes me.

Customer service from Corkills has been from the start, spot on. Had some issues which John sorted out promptly.

I hope to deal with them again one day as it's not often I've met businesses having this level of customer service. Heidi on reception was a pleasure to deal with as well. Would have no hesitation in recommending them to others and they're probably the best VW I've ever dealt with (That's coming from someone who has had Golfs their whole driving life)

Recently bought a car from the Southport store found the whole process very straightforward and John was easy to deal with. Thanks again