Cornish Gems Reviews 260

Seaclusion was an absolutely first class 'barn style ' conversion. The space , OMG , there is so much of it, was amazing and finished to a very high standard. It all felt very top of the range and justified the rental fee. The owner was great and Poppy the friendly dog an added bonus.
We love West Cornwall , loved Seclusion and will be booking again. Top marks to Cornish Gems.

We recently stayed at Gwyndreth with Cornish Gems and, while the property has some positives, overall we were disappointed, especially given the premium price and expectations set by the listing.

The main issue was the garden fence. The property is advertised as dog friendly, but the fencing at the back is in such poor condition that it’s effectively open. Our dog and young child could have escaped easily, meaning we were never able to relax. Instead, we had to supervise constantly or keep the dog on a lead, not what we anticipated from a supposedly pet-friendly home.

Another issue was a sewage odor that developed in the living room near the TV. The smell fluctuated, at times it was overwhelming and made spending time indoors quite unpleasent.

We also found the location less practical than expected. The beach directly below the property disappears completely at high tide, unlike others nearby. Had we known this in advance, we would have chosen somewhere else more practical.

Other issues included:

• Showers that can’t be used simultaneously without one cutting out – not ideal for a six-person house.
• Poor signage when trying to find the property.
• Only half of the toaster working, and an oven that barely functions.

On the positive side, we did appreciate the layout of the house, the lovely views, and the beach itself when accessible. The bedrooms and bathrooms were nicely presented, the kitchen was well-equipped, and the outdoor shower was a thoughtful touch for sandy feet and paws.

That said, the misleading impression of a dog-friendly garden, the maintenance problems, and the unpleasant sewage smell meant our stay didn’t meet expectations. For the cost, we expected a much higher standard. We previously stayed at Heatherleigh, which was excellent and gave us confidence to book again with Cornish Gems. Unfortunately, after Gwyndreth, we feel let down and are likely to look elsewhere in future.

Lovely property, well decorated, in great grounds with a well-equipped kitchen and welcome pack. Quiet location, well connected by road for nearby locations.

The Cob Barn is very close to a neighbouring holiday let - during our visit it was not let, but if this was occupied the property may feel more overlooked.

I booked on the basis of an EV charger being available which was not functional at this property. I was able to use a charger at one of their neighbouring properties - only 1 out of 4 chargers on the estate was functioning during my stay. Cornish Barns don’t provide the charging cost upfront - during my stay the charge was £0.64 kWh for a slow charger making this more expensive than nearby public chargers.

What a beautiful location. The view of the beach was amazing. Accommodation was absolutely top notch, all the mod cons and more. Would definitely stay here again without a shadow of doubt. The Treguth pub around the corner is a gem. The only minor criticism we have was that we couldn't find a shavers plug for electric toothbrushes, but in the grand scheme of things, a minor issue. Could do with a bbq in the backyard. Cornish Gems really helpful

We stayed at The Dairy near Portscatho. Accommodation was excellent with everything we needed. Beautiful views and a short walk to local pubs. Recommend walking to Towan Beach which is lovely.
Will stay here again!

Stayed in 'The Diary' near Portscatho, booked via Cornish Gems. We opted to use the food box service advertised by Cornish Gems, this was a big mistake. The box was not at the property when we arrived, although the delivery courier had recorded the box delivered and signed for by me. Cornish Gems were less than helpful in resolving the problem. We eventually found that it had been delivered to a nearby property, opened and partially used. No apology from C.G. and the food was of mediocre quality.

We've just arrived back from our week long stay at Gwynndreth, Gwithian, Hayle. Our experience from start to finish was just amazing and exactly what we needed. The house and views were just breathtaking, we really felt like we were somewhere completely on our own. Cornish gems kept us updated throughout and responded straight away when we had any queries. They were extremely helpful when helping us look for a dog sitter too and recommended some brilliant places. Just a big thank you to everyone for helping us make some beautiful lasting memories.

A beautiful house in Newquay, the beach barn is a high spec house with the best appliances, bed linen, towels etc, all 4 bedrooms are en-suite with tv in all rooms, a nice garden for the dogs, garden furniture, hot-tub and Egg barbecue, unfortunately for the duration of our 7 day stay we had no internet, the phone signal was also really poor, so if you wanted to use your data and look something up it was virtually impossible, and you had to drive out to make a call ! in this day and age being without the internet for 7 days is a big thing and unacceptable, the only blessing is that we didn’t have children or young adults with us, because i fear the holiday would have been ruined. It appeared to be a property issue not an issue in the area as i spoke to the neighbours, booking a holiday with Cornish gems is not cheap and with that comes expectations, If asked I or one of my party would gladly of stayed in to accommodate an engineer if it meant getting things up and running. Although Cornish gems offered an apology each time i followed up on any progress. A nice property let down by poor tech.

Just returned from our ninth visit to a Cornish Gems property in the Roseland, the Dairy at Gerrans.
Communication with Cornish Gems was excellent and the property was well-prepared for our arrival. The cottage is in a beautiful location yet only a short walk from an excellent general store and pubs and restaurants.

We had a fantastic stay at First Light in Cornwall, made even better by the exceptional customer service we received from Cornish Gems. Well recommended!

The property ‘Sunset’ in Porthtowan, had a very old boiler which broke half way through the stay. We were without hot water for 24 hours and no heating for 3 days. The property smelled awful, a stale urine smell coming from the utility room, possibly unclean children’s potties. Shame because it’s a lovely house. 3 tradesmen quickly attempted to sort the boiler but that was disruptive to the holiday and they couldn’t fix it. We have been offered an insulting amount of compensation.

We had the privilege of staying at Somer’s Place for New Year. It is absolutely stunning!!! The attention of detail to each room and the small finishing touches are too many to mention. We had a small dog with us who thoroughly enjoyed her week as did we all. The property is within walking distance of two beaches and St Ives itself, if you can drag yourself away! The house has so so much to offer, from the cinema room, to the gym, hot tub, sauna etc..etc… and the views from it are out of this world.
We have stayed at a number of Cornish Gems properties and find the service and experience impeccable. The properties are always as extraordinary as they describe and this one is exceptional.
I would highly recommend staying here to anyone. It is a fabulous home and we are so grateful we had the opportunity to spend New Year at it.

Disappointing Experience with Cornish Gems as a Holiday Let Owner

As a holiday let owner, I entrusted two of my apartments to Cornish Gems, expecting a professional service and consistent results based on their promises. Unfortunately, my experience fell far short of expectations, and I feel it’s important to share my honest feedback to help other property owners make an informed decision.

From the outset, Cornish Gems assured me they could achieve high occupancy rates and manage my properties efficiently. However, the occupancy levels they achieved were lower than I had anticipated, and the overall performance of my listings left me questioning their ability to deliver on their promises.

One of the challenges I faced was communication with their team, particularly the reservations manager, Nico Descotes. I found it difficult to resolve issues through him, as responses were often slow, and I didn’t feel that my concerns were being addressed in a proactive or constructive way. This added unnecessary stress and frustration to the process.

Additionally, interactions with the company’s management team, including Michelle and Sarah, left me feeling unsupported. While they were polite, their approach to problem-solving didn’t instil confidence, and I was left feeling that my properties were not being prioritised as I had hoped.

As a property owner, I rely on a holiday let agency to manage bookings effectively, maintain clear communication, and deliver a service that supports my investment. Unfortunately, Cornish Gems didn’t meet my expectations in these areas. While they may work well for some, my experience was underwhelming, and I have decided to explore alternative agencies that might better align with my needs.

This review is based on my personal experience, and I hope it helps other holiday let owners make a well-informed decision when choosing a management company. If you do choose to work with Cornish Gems, I would recommend having clear discussions about expectations and ensuring a thorough understanding of how your properties will be managed.

We were looking for a stay in a converted engine house in Cornwall and found one that met all of our needs through Cornish Gems. It was so easy to book it on-line and we received first class service from them. When we arrived at the property (Killifreth Stamps) in Chacewater, it was outstanding and was exactly as described on the website. We would have no hesitation in recommending both Cornish Gems and the property

Have on a number of occasions stayed at similar properties but the one via Cornish gems was over priced in my view by 50%

Also advertised as having hot tub, with hot tub symbol which was misleading, to then find it was a roll top bath outside the house .. not quite the same thing

The on arrival gifts were a bit lacking

So overall not as high quality as portrayed on my trip

We stayed in a gorgeous one bed property in Moushole. It was perfect for the two of us and our dog. The views were stunning and the village idyllic.

Advertised for a discounted rate of £3100 due to late availability I called and booked 6 nights due to needing to be back on the Saturday. Whilst there plans changed and we could stay for the full night. To add the last night back on CG applied a charge which took the cost to £3360. It’s not equitable and I’m not sure that it is compliant with trading standards.

I have stayed with Cornish gems once before and have an upcoming holiday in 2025. The property I stayed at before called the beach barn in Newquay was immaculate and we couldn’t have asked for a better holiday. There was an issue with our upcoming booking, which upset me significantly, and it meant that our holiday might not be able to happen. However, Cornish gems made some arrangements which has enabled us to now go on the holiday. The understanding, passion, and care shown by Nico at Cornish gems was second to none. Superior customer service like this does not come around often, and I will certainly be booking with Cornish gems year after year. Thank you so much

Menydh Cottage St Ives Review
Great location. Perfect for a couple. Short walk into town and beaches. Clean and well appointed. Comfortable king size bed and sofa. Good kitchen but no basics like spare bin liners or salt and pepper or tea bags etc which would have been nice touches. The main downside is the size of the sink in the bathroom which is barely big enough to wash your hands in let alone do your teeth/ wash your face in. The shower is good though with good water pressure but the bathroom is very cramped. The little terrace is nice to have. It’s tricky to find and the welcome instructions just give a pin on the map with no further details which was frustrating at the start.

Review of Little Springs, Penrose, Cornwall

Cornish Gems were very helpful in clarifying certain questions and provided a high quality of Service.

Little Springs is located in a small central village in this area south of Padstow, with narrow roads that need to be driven with care.

The house is very comfortable and well fitted out, with a few items needing minor maintenance attention. Small fridge/freezer in kitchen, but much larger one in hut outside.

WIFI signal is non-existent at times which is irritating. This was mentioned by the Agents but is such an important link for a modern family that it really did annoy us all.

The main complaint was in regard to parking. What was stated as parking for 2 cars needs to be modified to being for 2 small cars. The road is narrow here and neighbours opposite have ‘helpfully’ placed large stones at the roadside, thus making our manoeuvring very difficult. The position of the steps up to the house level further reduces the space, meaning that our cars were protruding into the road.
The car charger worked fine after initial set up problems due to the poor WIFI signal outside.