From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Toon meer
Peter Dawson greeted us along with other colleagues as we looked for dining chairs. Peter left us to browse and when we had a question provided everything we needed to narrow down the choices. Peter... Toon meer
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Lampenwinkel
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Tapijtenwinkel
- Woonkamermeubilairwinkel
Over Cousins Furniture
Geschreven door het bedrijf
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contactgegevens
Verenigd Koninkrijk
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4,7
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Cousins Furniture
Thank you for your lovely review! We’re so pleased to hear you found our staff friendly and helpful. Providing excellent customer service is really important to us at Cousins Furniture, so it’s wonderful to know you had a positive experience.
Thank you for choosing Cousins Furniture — we really appreciate your support! ❤️
Cousins Furniture Team
Antwoord van Cousins Furniture
Thank you for your kind review! We’re delighted to hear that you found our team helpful, attentive and friendly. We always aim to make choosing the right furniture for your home as easy and enjoyable as possible.
Thank you for choosing Cousins Furniture and for your support! ❤️
Cousins Furniture Team
simon the person who looked after us…
simon the person who looked after us was extremely polite and he explained everything to us when we was choosing a bed and he was really helpful
5 september 2026
Antwoord van Cousins Furniture
Thank you so much for your lovely review! We’re delighted to hear that Simon was so polite, helpful and knowledgeable when helping you choose your new bed. Taking the time to explain the options and make sure our customers feel confident in their choice is something we really value at Cousins Furniture.
We’ll be sure to pass your kind comments on to Simon. Thank you for choosing Cousins Furniture — we really appreciate your support! ❤️
Cousins Furniture Team
Always helpful had loads of furniture…
Always helpful had loads of furniture from cousins delivery charge on large items expensive,only £29 at listers the village mardol
4 september 2026
Antwoord van Cousins Furniture
Thank you for your review and for your continued support of Cousins Furniture. We’re delighted to hear that you’ve always found our team helpful and that you’ve chosen us for so much of your furniture over the years.
We also appreciate your honest feedback regarding our delivery charges. We understand that delivery costs are an important part of the overall buying experience, and we’ll make sure your comments are passed on to the relevant team.
Thank you again for shopping with Cousins Furniture — we really value your loyalty. ❤️
Cousins Furniture Team
David served us and his help was very…
David served us and his help was very knowledgable,would recommend him to my friends not overly pushy like some assistant were,which puts me off,
6 september 2026
Antwoord van Cousins Furniture
Thank you so much for your lovely review! We’re delighted to hear that David provided such knowledgeable and helpful service while helping you choose your furniture. We believe in giving our customers the time and space to make the right choice, without feeling pressured.
We’ll be sure to pass your kind comments on to David. Thank you for recommending Cousins Furniture — we really appreciate your support! ❤️
Cousins Furniture Team
Great service
Great service , friendly helpfull staff who don't try rush you and answer any qyestion you may ask giving adice when needed.
Great choice of stock to view for all rooms .
Delivery always prompt and unloaded with care. Well done to all staff.
5 september 2026
Antwoord van Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that you’ve experienced such great service from our friendly and helpful team. We always aim to give our customers the time and advice they need, without any pressure, and we’re pleased this came across during your visit.
It’s also wonderful to hear that you enjoyed our great choice of furniture for every room in the home and that our delivery team took care when delivering your items.
We’ll pass your kind words on to the whole team. Thank you for choosing Cousins Furniture and for your continued support! ❤️
Cousins Furniture Team
EXCELLENT SERVICE
Mr Chris Merry did an excellent job helping us choose the furniture we were looking for, and his product knowledge was really impressive. The order was delivered on time. Thank you for the great service!
29 augustus 2026
Antwoord van Cousins Furniture
Thank you for your 4-star review! We’re delighted to hear that Chris provided excellent service and that his impressive product knowledge helped you find the furniture you were looking for.
It’s also great to hear that your order was delivered on time. We’ll be sure to pass your kind comments on to Chris and the team.
Thank you for choosing Cousins Furniture — we really appreciate your business and hope you enjoy your new furniture! ❤️
Cousins Furniture Team
Antwoord van Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that Samantha was amazing from start to finish and made your experience with Cousins Furniture such a positive one.
We’ll be sure to pass your lovely feedback on to Samantha. Thank you for choosing Cousins Furniture — we really appreciate your support! ❤️
Cousins Furniture Team
Great deal!
The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining different features. After we’d measured up we settled on right combination and they offered us a good deal with 30% discount and covered all details of sale and delivery.
2 september 2026
Antwoord van Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that our sales team were able to help you find the right combination of furniture for your home. Choosing between a 2 or 3-seater sofa and finding the right riser recliner can be a big decision, so it’s great to know our team took the time to explain the different options and features without any pressure.
We’re also pleased you were happy with the great deal and 30% discount, and that our team clearly explained all the details of your purchase and delivery.
Thank you for choosing Cousins Furniture — we hope you love your new sofa and riser recliner! ❤️
Cousins Furniture Team
Friendly helpful and professional
We went to try a specific shire mattress having established that you were our local stockist.
Adam was incredibly helpful and even spoke to the manufacturer to clarify a question we had.
He answered everything we asked and was courteous and professional at all times
29 augustus 2026
Antwoord van Cousins Furniture
Thank you so much for your wonderful review! We’re delighted to hear that Adam provided such friendly, helpful and professional service when you visited Cousins Furniture to try the Shire mattress.
It’s fantastic to hear that he went the extra mile by speaking with the manufacturer to answer your question and make sure you had all the information you needed. We’ll be sure to pass your kind comments on to Adam.
Thank you for choosing Cousins Furniture as your local furniture and mattress retailer. We really appreciate your support! ❤️
Cousins Furniture Team
Antwoord van Cousins Furniture
Thank you for taking the time to leave your feedback. We’re sorry to hear that you experienced a delay with our payment system. We understand how frustrating this can be, particularly when you’re ready to complete your purchase.
We appreciate you bringing this to our attention and will pass your comments on to the relevant team as we continue to improve the customer experience at Cousins Furniture.
Cousins Furniture Team
Debbie.the sales lady was professional…
Debbie.the sales lady was professional informative,friendly and knowledgeable.
3 september 2026
Antwoord van Cousins Furniture
Thank you so much for your lovely review! We’re delighted to hear that Debbie provided such a professional, friendly and knowledgeable service. It’s great to know that her product knowledge and helpful advice made your experience at Cousins Furniture a positive one.
We’ll be sure to pass your kind comments on to Debbie. Thank you for choosing Cousins Furniture — we really appreciate your support! ❤️
Cousins Furniture Team
I needed a chair to be comfortable ,the…
I needed a chair to be comfortable ,the assistant
Was very helpful .my experience in looking for a new
Sofa and electric chair was very good.
2 september 2026
Antwoord van Cousins Furniture
Hi Mary,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team member was so helpful in finding a chair that was comfortable and right for you. It's also fantastic to know that you had such a positive experience while looking for your new sofa and electric chair.
Finding furniture that feels comfortable and suits your needs is really important, so we're pleased our team could provide the help and guidance you needed.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new chair and sofa!
Kind regards,
Cousins Furniture Team 👍
Helpful advice from Wayne
1 september 2026
Antwoord van Cousins Furniture
Hi John,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Wayne provided you with such helpful advice during your visit. We always aim to make sure our customers receive knowledgeable guidance to help them find the right furniture for their needs.
We'll be sure to pass your kind feedback on to Wayne — he'll be delighted to know you appreciated his help.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
My daughter am I met with a kind…
My daughter am I met with a kind approachable staff.
He was patient and thorough with his explanations.
He explained all of our options and ensured we were happy with our purchase.
Overall we enjoyed our shopping experience.
Thank you
2 september 2026
Antwoord van Cousins Furniture
Hi Andrea,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you and your daughter received such a warm welcome from our team. It's lovely to know that the member of staff who assisted you was patient and thorough, taking the time to explain all your options and make sure you were completely happy with your purchase.
We always want choosing furniture to be a relaxed and enjoyable experience, so it's fantastic to hear that you both enjoyed your visit.
We'll be sure to pass your kind feedback on to the member of our team who assisted you — they'll be delighted to know how much you appreciated their help.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new purchase!
Kind regards,
Cousins Furniture Team 👍
We was made welcome as soon as we…
We was made welcome as soon as we entered the store.
The salesman was friendly, and informative.
A pleasure to have this experience.
1 september 2026
Antwoord van Cousins Furniture
Hi Garry,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were made to feel welcome as soon as you arrived and that our team member was friendly and informative throughout your visit. It's wonderful to know that you found the whole experience such a pleasure.
We always want our customers to feel comfortable and well looked after when visiting our stores, so your kind feedback means a lot to us.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Went to Cousins in Birmingham on Bank…
Went to Cousins in Birmingham on Bank Holiday Monday to look for a sofa , was greeted with a smile and offered a glass of juice , then met a guy who was super helpful John who I then found out was the CEO , I was so impressed as he didn’t even show this as he was just on the shop floor looking to sale which I thought was a good touch he then put us onto the manager (Kim) she was fantastic and such a ball of energy, great store , great staff , we ended up buying a sofa and so far can’t fault the experience, thanks Dave and Liz
1 september 2026
Antwoord van Cousins Furniture
Hi Dave and Liz,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience visiting our Birmingham store on the Bank Holiday. It's lovely to know you received such a warm welcome, and we're especially pleased that John's help on the shop floor made such a positive impression.
We're very proud that John, despite being our CEO, remains so involved with our customers and enjoys being out on the shop floor. We're also thrilled to hear your kind words about Kim! Her enthusiasm and energy certainly shine through, and we're delighted that she was able to help you find the perfect sofa.
It's fantastic to hear that you can't fault your experience so far. Thank you both for choosing Cousins Furniture, and we hope you absolutely love your new sofa when it arrives!
Kind regards,
Cousins Furniture Team 👍
Given time to decide with no pressure
Given time to decide with no pressure. Staff didn't push but there when needed.
1 september 2026
Antwoord van Cousins Furniture
Hi Susan,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were given the time and space to make your decision without any pressure, while still having our team available whenever you needed help. We believe choosing furniture should be a relaxed and enjoyable experience, so it's great to know our staff got that balance right.
Thank you for taking the time to share your feedback and for visiting Cousins Furniture. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
The staff were courteous and helpful.
The staff were courteous and helpful.
Nothing was too much trouble.
And the shop has some amazing stock.
Well worth a visit and we will definitely be returning.
31 augustus 2026
Antwoord van Cousins Furniture
Hi Graham,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team courteous and helpful, and that nothing was too much trouble during your visit. It's also wonderful to know that you were impressed with the range of furniture we have on display.
We're so pleased that you feel Cousins Furniture is well worth a visit and that you'll be returning. We really appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The staff member who assisted s was…
The staff member who assisted s was helpful and infomative.
24 augustus 2026
Antwoord van Cousins Furniture
Hi Graham,
Thank you for your lovely 5-star review!
We're delighted to hear that you found our team member helpful and informative during your visit. We always aim to provide friendly, knowledgeable advice to help make choosing your furniture as easy and enjoyable as possible.
Thank you for taking the time to share your feedback and for choosing Cousins Furniture. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.