CousinsUK Reviews 

I only use Cousins for smaller items - watch straps, spring bars, small watch parts, watch tools etc. so can't speak to their business for larger, more expensive items.

But when it comes to the smaller stuff, good luck finding anything that comes close to Cousins for the prices they offer.

Their watch straps, in particular, are decent quality straps at exceptionally good prices. Yes, their good value genuine croc/alligator straps may not be quite as well finished as similar straps that cost £100 and over, but honestly, for anything between a third to a fifth of the price of other options, they are just fantastic. Genuine croc dress straps for 20-30 quid! Not going to find that anywhere else.

Same goes for their genuine lizard, calf straps, natos - good quality and truly excellent prices. Probably best to look elsewhere for watch bracelets as good value watch bracelets always end up looking exactly that in my experience and getting good fits will likely be an issue.

Also a useful place when you need to source some tools and small parts (gaskets, crystals etc.) at reasonable prices.

I notice that some reviewers are complaining about returns policy - never had the need to return anything, so I guess I have been lucky. And even if I did, I mostly just use them for lower value items, so even if I had an issue with a return, honestly, I've still saved significant amounts of money by using Cousins over other options over the past 2 years so it wouldn't be a big deal. Obviously may be a big deal if you've purchased high value items and then hit return issues.

Overall, having used Cousins on at least 25 different occasions, the shipping has always been exceptionally fast, and the prices are frankly unbeatable for straps, small parts, small tools etc.

And no, I am not management or in any way connected with anyone who has ever worked with or for Cousins (as some reviewers seem to suggest about any positive reviews). I'm just a guy who needs fast access to a good selection of decent quality small parts and straps for watches at reasonable prices, and I keep coming back to Cousins - I've yet to find anywhere else that offers such a good convergence between price and quality.

Supply faulty goods and then cite small print in T&C's as reason not to refund or replace. Completely unacceptable.

If I could rate zero I would do!
I purchased a horotec flashtest online from CousinsUK and it didn't work from the off. It cost £325
I contacted them after 3 weeks and 2 days and they told me it was the manufacturers responsibility.
I protested and asked them to accept responsibility and arrange a return and full refund.As an online seller they are duty bound to accept legal responsibility, but they refused.
They point blank refused.
BEWARE COUSINSUK AND GO TO A TRUSTED SELLER

Never received parcel after 7 weeks !!
Was only ever offered a docket number with no details of even being posted and after a long conversation was offered no help or assistance in tracking the parcel or any form of compensation just a bad attitude from Sam Cousins !! Horrible customer service !! Steer clear - rubbish business !!!!

Despite the bad reviews on Trustpilot, I couldn't resist the unbeatable prices in their catalogue, so I took a chance on Cousins UK. I was glad that I did. I have made four separate purchases so far. All orders were despatched the next working day, all orders were acknowledged immediately via e- mail, and I was notified immediately when all orders were despatched, all orders were 100% correct despite being multiple and variable in content - and all this despite the covid19 crisis. I have saved myself a lot of money by using Cousins UK, and had no hassle whatsoever. In fact the service was impeccable.

Received a clasp for a metal watch strap and the clasp had not been assembled properly, it was in bits with the relevant bits loose in the packet. When I tried to do a 'return' I got this message -

"Unfortunately if we tried to send your item back to the manufacturer they would refuse to accept it stating these items are not supplied faulty and any damage must have been caused after sale.

As much as this puts us in a difficult position with our customers, this has to be our position as a trade wholesale supplier.

We are very sorry we could not be more helpful.

Kind regards

Cousins Management Team"

That is a brilliant way of supplying parts not fit for purpose and wriggling out of any responsibility

Don’t buy from Cousins.
If you need to return a faulty item they will not refund you and find every excuse under the sun to avoid a refund. On returning an item they claim packaging was damaged, parts were missing or scratched. We returned a not fit for purpose item as it didn’t work, all parts were returned and in the same condition as we received them but Cousins used all the above excuses not to refund us.
Don’t believe you don’t have consumer rights because it only sets up business/trade accounts, you still Have consumer rights.

Look at the reviews on this site, most have had negative experiences and wasted money. What other company gets that much negative feedback!?

All I can say is avoid buying here, there are other similar companies who offer better products and after sales, Cousins don’t do afters sales but are happy to take and keep your money when there is an issue. Don’t let them get away with it. Don’t shop here and if you are one of the unfortunate ones who have and lost money go to the Small Claims Court.

I purchased some dapping and swage blocks, a bench organiser and some other bits and bobs and I'm happy. The quality of the desk organiser is good and the dapping and swage blocks are also good quality. The packages came collectively in one and protected with more than enough packing peanuts so nothing was damaged when it arrived. All in all a good purchase after reading a fair amount of bad press about CousinsUK but I'm satisfied with what i've seen.

BE WARNED!

I have bought items from Cousins before and had no problems so beware because once you do have an issue they refuse to acknowledge there is a problem, put the blame solely you and refuse to send out a refund. There is no customer service and with businesses needing customer support during this time of Covid 19 they need to get their act together. I will never buy from them again. As others have said, there are other and better companies out there.

Any positive review you see here is the management posting themselves. Don’t believe it!!! STAY AWAY!!! Honestly the worst customer service I’ve ever encountered. Ordered a movement from them and out of the box the movement was not running at all! You can’t contact them via email or anything, and apparently they don’t have any returns for movements. If you read the other reviews this is not the first time it’s happened to people. Take your business anywhere else

They offer a large range of prices and the quality is every time present. The only difference between expensive and inexpensive products is the precision in finishes.

In one of my orders, I had received a damaged product in the transport and they just proposed to refund me the next day I ask.

When I ordered a second time the same product, it was packed inside 3 different packages to make sure it didn't get damaged again.

I highly recommend.

PS : One of my orders was shipped during the coronavirus crisis and it was delivered 1 day before the minimal estimation of delivery.

Managed next day delivery in the middle of a global pandemic, all items present and correct, can't say better than that. Will happily order again.

Don't know why all the negative reviews. Ordered quartz clock movement from them (Cousins Material House Ltd)
Received the item in good time and good order.
I see no problem with them.
Many thanks Cousins for supplying a hard to find item

Since my review of March 7, 2019 vanished into thin air without explanation, I repeat: I have been buying equipment and spare parts from CousinsUk for many years now; the service provided is simply impeccable, I have never received wrong or faulty goods, the website is exhaustive and simple to use despite my imperfect English.
I think such a high number of bad reviews are inexplicable, because they are in complete contrast to my experience.

Patrizio Gerbino
Italy

Cousins have served me well over the years, good products good prices and quick delivery. Cheers

Terrible company.. No way of getting in contact.. and terrible service. Never use as they just take your money.

I came across the CousinsUK website, and bookmarked it for a while. I would have ordered immediately, except for having to register an account before even being able to use it. I really didn't like their Terms and Conditions either, so left it.

I returned a month or so later, changed my mind, and registered. I was just about to hand over my card details to place my first order, when a little alarm went off in my head. "Trustpilot", it whispered.

So here I came to Trustpilot, and was horrified at what I read! Seventy-one percent of Poor and Bad reviews can't be wrong. What kind of business can achieve that? I've seen a better score from a totally fake, totally criminal Chinese scam merchant. Holy cow! Truly, we must be scraping the bottom of the barrel here.

Samuel Cousins, look what you've gone and done. Your karma has turned around and bitten you on the bum. Here's one customer you are never going to have. Yes, that's right, you've driven away a customer before them even placing their first order, the smell was that bad.

Hurrah for Trustpilot! This is what it is for.

Oh, and thanks to all those who left honest reviews about this shoddy outfit. You at least are doing a good service.

The worse company ever cc card never confirmed .
even tho the verification said ok . (UK site)
No email , no way to get though to customer service.
No way to close the account or delete it .
Read what the others say it all true ..
If they were the last company on the planet I would no use there site again. The Bank also said there site was bad.
And no way are they cheap.. get the original parts from the company of origin was cheaper with the shipping.

Very happy but was I just lucky?
Lots of bad reviews for people who had problems but I had none. Ordered Jumbo Java Case Opener and it arrived on time and worked really well. Thank you.