Cox & Cox Reviews 

Great company and Items produced and sold are of a high quality. Customer service is fantastic and a shout out to Zoya for acting swiftly with a slight issue.

Ordered an umbrella, told the wrong delivery date then got no answer from emails, socials and when you tried to call your hung up on. Today the umbrella finally comes, wrong one and now it’s out of stock and once we got through to an actual person told they can’t collect the other for two weeks. It’s just been a shambles.

Order 002555776

Majority of poor reviews seem to be around garden furniture. Ordered a parasol and granite base. Delivery date given then day before I was told they didn’t have two men for delivery so it wouldn’t go ahead unless I agreed to have someone there to help off load. Went ahead and managed to get extremely heavy item unloaded and then told two men would be along in 20 mins to move from driveway to back garden. Still waiting for them. Couldn’t assemble as bolts missing. Phoned next day to be told bolts would be dispatched that day. Waited a week and nothing. No replies to email or chat. Eventually spoke to Kelly who organised for people to come to assemble but I had to wait another week. She said she’d refund delivery charge there and then as a gesture of goodwill. No refund, no response to email or chat and can’t get a reply on phone. I loved this company and have ordered several times before with no issues. What’s gone wrong?? Very disappointed.

11/6/26 Update - Finally got through to speak to someone this morning. Refund of delivery charge processed and in my account already.

I used to be a big fan of this company but they have gone down hill!

I recently bought a number of cushion and cushion covers form them, after previously owning some that lasted years! Unfortunately after 6 months of light use the feathers are falling out and the fabric is falling apart.

When I contacted their customer services I was told that this was normal wear and tear and to be expected after 6 months!

Nice looking products but by their own admission, they are not build to last!

The responsiveness and flexibility shown by Kyle and your delivery firm in marrying up my 2 orders

Very helpful online team arranged everything perfectly including delivery date to fit in with my travel arrangements. Thank you Myrie for being so helpful and responsive.

Item ordered early May received damaged. Taken no less than 7 attempts at speaking with customer service advisers to chase returns label needed for exchange and organise. Despite this, still not resolved - parcel back with C&C depot and I am still out of pocket with no sign of exchange on the way.

Ordered an outdoor sofa, got all the usual details confirming delivery, arranged to be at home for the delivery, and then was called on that day, a couple of hours into the 4 hour delivery slot to tell me the item was not actually going to be delivered. Then a couple of sporadic emails telling me maybe they can offer another more expensive sofa, then nothing, about 3 weeks ago. Overall, I’ve sent 6 emails since the failed delivery and they have ignored 4 of those emails, and no replies at all for the last 3 weeks. Terrible customer service.

I have returned the item - due to it being substandard with pieces broken. I received confirmation from DPD that it was delivered 4 June, but nothing from Cox and Cox. No refund, no email to say anything about my refund, or reply to my emails? I have always considered them to be a reputable company, but won’t be ordering from them again.

Cox and Cox stated that they would refund me £500 in respect of the faulty garden furniture that I purchased from them in February.
Despite emailing them numerous times I am still awaiting the refund. Following a review on Trustpilot
they have now advised me that it could take up to ten days!

No base sent for a parasol ordered! I ordered a concrete base / parasol and cover. I got the parasol and cover .. 2 weeks later still no base. I mailed / called numerous times, to be told Dpd had sent the base back to warehouse and a new one would be sent out.
They would keep in touch… guess what.. NOONE chased it up and NOONE called me. NOTHING was sent.. and today i was told after calling AGAIN that there were no more bases in Stock only a green one! So now I have a parasol and no base! had to request a refund. My base was just clearly re dispatched out to another customer. The service is shockingly bad. I only had 1 person ( Simon ) who at least called me back today. I will never buy from this company again and I will tell everyone I know not to bother either!

We have bought a number of furnishing items from Cox and Cox over the last few months for our new house. The latest purchase was some lamps. The quality is always excellent and delivery is always efficient.
We will continue to shop with them in the future and can recommend them.

Thank you so much to Kyle for arranging for a refund on a chandelier, which wasn't suitable. Before speaking to Kyle I had difficulty getting my refund processed. I had dealt with 2 other advisors, who both promised that the refund would be processed and who also promised to email me with an update, but nothing happened for almost 2 weeks, despite me trying regularly to make contact by phone, email and online, until I got speaking to Kyle, who addressed the issue immediately. I was extremely concerned as I was due almost £350.
So thank you Kyle for an exemplary service! Cox and Cox you need to look at the calibre of some of the advisors you employ. It's never ok not to update customers and take action when there are issues.

Where do we start? We order a garden furniture item which was damaged and also came in mismatching colours. C&C customers services weren’t the easiest to get hold of and dud reply to emails. Eventually we got the error sorted, or do we thought! The second shipment was again incorrect, but this time it seems C&C decided we were mistaken and it was a trick of the light! ( they really think their customers are stupid!). Despite talking to three members of their customer services and told we would receive an answer the next day, we were ghosted. Fortunately we filed a complaint with our card provider, who refunded us immediately! We still haven’t heard from C&C but they know that the charge back has occurred! Don’t be fooled by the brand, it was bought up along with mods and Victoria plumb and they operate from the same office. They’ll take your money but If there’s an issue you’ll be ghosted!

I always enjoy great products and thats always been the case with Cox & Cox, but i really do appreciate great customer service. Fahad was so helpful today with a query i made, an error entirely of my own making. They were quick to respond and super polite. It was all very much appreciated.

Fahad at Cox & Cox customer services was super helpful and fixed an order error that was entirely of my making!! Fahad was quick to respond to my predicament and resolved it with ease and great reassurance to me. I am very impressed with Fahad’s approach and personal service.

Myrie was prompt and polite, a perfect combination.

Our goods were damaged, but when I complained I was treated with care and fairly!

I ordered some oak barstools from Cox and Cox and they are absolutely stunning - solidly made, so comfortable to sit on and I have already had so many compliments about them!

There was a small issue with one of the stools and Kyle in customer services was absolutely brilliant in getting it resolved. Communication from him and the logistics team was highly professional and I would not hesitate to order from them again.. in fact after ordering two, I went on to order two more and am considering a fifth as there is a gap around the breakfast bar area that would take another!

Thank you again Kyle and colleagues, your help was very much appreciated.

Received a quality well packaged item that I was able to track once it was received by courier.
Maybe I got lucky as the reviews here are very hit and miss but a big thumbs up from me.
Only negative was item arrived a day later than the standard delivery advertised but don’t feel that is worth losing a Star over.