Cox & Cox Reviews 

First order from this company placed 24th May. Used live chat to check before placing order that next day delivery would be on Tuesday 26th and assured it would be. Order not delivered. Part of order (parasol) delivered the day after and still waiting for the base. Live chat has been unavailable, messages left with no response, email acknowledged but no follow up or solution, phone call promised to ring back but no call and next live chat left me no further forward on a delivery date. So frustrating and disappointing. Still waiting while website says in stock and available for immediate delivery!
After yet more unfilled promises, phone calls and chats, I have had a very prompt refund. Thank you

We ordered 3 stools that were listed as in stock and available for delivery. We paid for next day delivery and we are now £400 out of pocket, 4 days in and with no replies to our follow up email and delivery date.

We saw the negative reviews here but thought perhaps we'd be ok as the product was in stock. Lesson learned! We definitely won't be recommending due to the poor service

Be very wary if making large purchases that are pre-order (i.e garden furniture). I have been waiting almost a month past the expected stock date and I have been chasing for updates. I was originally told if it were delayed beyond 1-2 weeks I could easily get a refund. Now all I keep getting is email replies encouraging me to choose another item, I don’t want another item! Took a 15-20 minute phone call (where I reiterated a further two times that I just want to be refunded after an offer to refund delivery costs if I’m happy to keep waiting) before I finally closed this down. Complete pain and entirely unnecessary given failure to fulfil an order. The staff are all very polite and friendly, but far too pushy against cancelling failed orders. The amount of time you await replies/sit on hold is horrendous.

EDIT - despite assurances on the phonecall that my order had been cancelled a week later it is still showing as processing and no refund has been issued. I provided the follow up details requested below and radio silence. Do not order from this store!

They purposefully make it difficult to return items by being unreasonable. The quality of the product that arrived was different to the image. I had to then pay. Furthermore, I’m without a refund 4 days after they promised. I rang up, on hold for 20 minutes and then an answering machine answered and said sorry we cannot answer.

A premium company offering drop shipped low quality items and a customer service journey that equally matches the poor experience.

Avoid.

If I could give zero I would do!!

Was promised a delivery of two sun loungers in April , then was told there’s a delay and they would arrive first two weeks in June , then today I’ve been told they’re “expected to land this month” then quality control.

In Essence I’ve bought two very expensive sun loungers to use this summer yet I would be using them till next by the looks of it.

How can you delay delivery by 3 months?

Absolute crooks and shambles of a company that offer nothing but lies.

I think it’s totally unacceptable and left me in a position where I can’t now purchase or order from anywhere else as the timing of my orders is too late and I’ve wasted 3 months.

I genuinely would recommend that you avoid this company and suggest you order from a reputable company.

Reading these reviews shows that I’m not on my own.

Clearly they order all the stock from another country such as china and wait for months to build up multiple orders before actually sorting their logistics.

It’s false advertising and misleading sales tactics and use money with no products , almost like using customers money to keep them afloat till their next load of sales come in.

I’m absolutely shocked at how they’re treating me and I will be reporting them to trading standards.

I have no idea if or when these will be delivered but I’m not going to end it there.

The customer service is very good.
My query was dealt with quickly and efficiently.
Special thanks to Myrie who was my main point of contact from the customer service team.

Customer experience advisor Fahad promptly answered my emails.Fahad was empathetic, professional, helpful and knowledgeable.A great asset to your team.

One of 6 wooden garden chair arrived broken, 2 more broke over the space of a year just by mere sitting on them. All the wood is splitting or breaking, demonstrating an inferior quality of wood (or skills). Don’t bother complaining, I contacted them 5 days late about the garden chair and didn’t get any money back. Obviously don’t expect a refund a year after it breaks, but garden furniture should simply last longer than 1 summer. I recommend looking elsewhere for garden furniture if you’re wanting to keep it for multiple summers.

We ordered quite a lot of garden furniture, it was a big order and one would imagine they would want us to be happy. Not so.

As we are old we paid for the delivery to be assembled on site. However, we discovered our order, still boxed, in our drive. We were in. Moreover, we discovered immediately that one box hadn't been delivered. A day or so later the missing box arrived, although again they snook in and left the boxes where they were.

After much hassle, Cox and Cox finally refunded the assembly fee. However, we still had to wait weeks for our son to come (100 miles away) to assemble the kit. We could not move it.

It was then that we discovered that one of the boxes was damaged and missing a part. Cox and Cox were unhelpful, they stopped taking our calls and replying. One time we did get through she said that we should have mentioned the missing part sooner. She knew the history.

Weeks passed, but eventually they did send the missing part after we threatened them with our credit card company.

They don't care about you and have no empathy for aged customers. This is expensive stuff and they are risking their reputation over a little bit of compassion and customer care.

I was very impressed by the service received when my wooden bench arrived with a large crack - it was collected and replaced the next week! As it should be of course but rarely is! - and i didn’t even have to ask!
Thank you Laiba your help

The customer service advisor Myrie was very nice and helpful. Good experience!👍

I am extremely disappointed with the service I have received from Cox & Cox.

I ordered a sofa over nine weeks ago, and despite being told it would be delivered weeks ago, I am still waiting with no clear information about where it is or when it will arrive.

For more than three weeks, I have been calling weekly to chase an update. Each time I have been told, “You’ll get a call next week,” yet no call ever comes. Most recently, I was assured that the delivery company would contact me today, but once again, I have heard absolutely nothing.

What has been most frustrating is the lack of communication and the repeated promises that have not been kept. I have received emails stating that the sofa was ready to be shipped over five weeks ago, yet nobody seems able to tell me where it is or provide a delivery date. On several occasions, I have also been told that someone would call me back, and they simply haven’t.

This is such a shame because we have ordered from Cox & Cox in the past and have always been impressed with both the products and the service. Unfortunately, this experience has been completely different. The customer service has been extremely poor, communication has been inconsistent, and I have been left feeling misled and ignored.

Sadly, this experience has been so disappointing that it will be the last time we use Cox & Cox.

Order submitted mid May. No updates received. No replies to emails asking for updates. Reached out on social media. Was told would reply. Still nothing. Weeks of silence. Get daily emails with offfers and discounts but what's the point if you don't receive your items or any communication. Very poor. Maybe invest more in customer service and less on marketing.

Updated 002544931

Poor poor customer service. We are an interior design company and this experience has reminded us why we DO NOT use Cox and Cox.
I have been trying to return a clients bar stools for days now. I spoke to someone in customer services called Ellie who said she would sort out my return, speak to her manager and get back to me. I havent heard anything and cannot get through on any of your phones.
The bar stools we bought looked completely different to what they do in your images online and we want to have these collected and a full refund, including the original delivery charge and the pick up charge covered by Cox and Cox.
Order number: 002554279

Please can someone reply to my emails and get back to me ASAP.

Ordered a £600 egg chair 17/4/26. Received a grey base and basket but the two posts were brown! Sent a photo showing exactly what was wrong. They sent another grey base - already had that! They then sent a single grey post - of no use! Was then advised posts not in stock until mid July. Told them 4 weeks ago, I don't want to wait that long. 8 weeks on since the order, and probably 15 emails later, I'm still waiting for the items to be picked up and they won't refund until after pick up, so unable to source an alternative from somewhere else. They are currently not responding to my emails. The website (today) is saying four full chairs in stock, but no longer interested. Order no. 002505416.

Delighted with the furniture and really impressed with the service- delivered as promised.
Thank you.

Great company and Items produced and sold are of a high quality. Customer service is fantastic and a shout out to Zoya for acting swiftly with a slight issue.

Ordered an umbrella, told the wrong delivery date then got no answer from emails, socials and when you tried to call your hung up on. Today the umbrella finally comes, wrong one and now it’s out of stock and once we got through to an actual person told they can’t collect the other for two weeks. It’s just been a shambles.

Order 002555776

Majority of poor reviews seem to be around garden furniture. Ordered a parasol and granite base. Delivery date given then day before I was told they didn’t have two men for delivery so it wouldn’t go ahead unless I agreed to have someone there to help off load. Went ahead and managed to get extremely heavy item unloaded and then told two men would be along in 20 mins to move from driveway to back garden. Still waiting for them. Couldn’t assemble as bolts missing. Phoned next day to be told bolts would be dispatched that day. Waited a week and nothing. No replies to email or chat. Eventually spoke to Kelly who organised for people to come to assemble but I had to wait another week. She said she’d refund delivery charge there and then as a gesture of goodwill. No refund, no response to email or chat and can’t get a reply on phone. I loved this company and have ordered several times before with no issues. What’s gone wrong?? Very disappointed.

11/6/26 Update - Finally got through to speak to someone this morning. Refund of delivery charge processed and in my account already.

I used to be a big fan of this company but they have gone down hill!

I recently bought a number of cushion and cushion covers form them, after previously owning some that lasted years! Unfortunately after 6 months of light use the feathers are falling out and the fabric is falling apart.

When I contacted their customer services I was told that this was normal wear and tear and to be expected after 6 months!

Nice looking products but by their own admission, they are not build to last!