Craftlock Ltd Reviews 26

Cannot compliment Ewan enough - he gave me instructions over the phone and the lock on my front door is now working perfectly! I had put WD40 everywhere but it needed an additional squirt in the right place.
Can’t think of many people who would forgo a call out fee and be willing to help over the phone.
Will definitely use him if ever I need a locksmith again

We have called on Ewan on a number of occasions and would not hesitate recommend CraftLock to others. He provided helpful advice and was very professional.

Excellent Master Locksmith. Ewan's was extremely timely with all his communications. I had absolute clarity in what was available and what could be done. I booked Ewan in for what I was looking forward and his availability was fantastic so it meant the whole turnaround was within days. He talked me through everything. I felt as though he went above and beyond with explaining about the exiting doors/locks and I had full confidence in the service. Very prompt completion of the work and again a very fast turnaround with additional after service work. 100% recommend.

Great reliable service. We’ve used Ewan before and he provides great communication, arrives on time, works really neatly, tidies up after himself. And the work is perfect. Thank you again.

Had a key jammed in the front door unable to mive the barrel back to vertical to retrieve it. Contacted Ewan using whatsapp so able to get video call to show the issues and he was able to analyse correctly the problem. Was out quickly to fix the door with great detail not just retrieving the key giving a full service to make sure the lock fittings were all smooth and aligned. Extremely prompt, professional and fully explained the issues goinh forward with the locking systems

I was informed reasonably early enough of Ewan’s arrival and he was really courteous through the visit. Got the lock fixed quickly and even explained the reason for the issue (which was very useful to hopefully prevent the same issue arising in the near future).

Hi, many thanks Ewan for your excellent communication and for an amazing work. You have fixed my multilock issue within reasonable time and price. I found you being open and honest about your work and I am very happy with your work. I will not hesitate to recommend your name to others. I have already booked another job with you. Once again, many thanks! Raj

Great service. Quick response, clear instructions. Easy to book in. Arrived on time and did a great job, explaining things clearly. Strongly recommend

Excellent and quick service. Would highly recommend.

Wanted an internal lock changed for my mother, had a great response from Ewan, fitted me in a time slot between school runs, prompt & efficient, happy with the price too!

Thank you for such a professional, helpful service. I contacted Ewan without any previous knowledge of him, trusting to the good reviews, and I was not let down. He was quick to respond, suggested sending images to help identify the problem, clear with price expectations and sorted the issue quickly. I am very grateful and highly recommend him.

Very prompt service and explained parts needed . Excellent service

Wonderful service again from Ewan prompt friendly and efficient. Would recommend him to family and friends and he is reasonably priced too.

Excellent service from Ewan at Craftslock quick prompt service straightforward completion of repair and having used him twice I can guarantee a superb response

I would highly recommend Ewan and his services. He was efficient and reliable. He accurately quoted me on the phone before arriving, without me having to ask. He turned up within 40 minutes of my call and managed to access my property within minutes and changed the entire lock within an hour. He was polite and professional & sent over aftercare advice & told me to call him if we needed any further help. Fantastic, high quality service delivered.

Ewan is professional, prompt and communicates clearly and honestly and we couldn’t recommend him more. We are repeat customers, having had him visit multiple times to fix doors and windows, and he has always done a fantastic job and fixed the issue quickly. Exemplary service from Craftlock, thank you Ewan!

Excellent service. Ewan did a great job. Good price, in fact the price ended up cheaper than the quoted price. He explained the cause of the failure and gave an allround explanation of all the contributing factors. Very professional. The front door deadlocking mechanism now works tight and better than it did when it was brand new. I'd recommend him to anyone and if I need a locksmith in the future, I wouldn't hesitate to use Craftlock Ltd again.

Supposedly came to the property, didn't bother to park or call and then left sending a text “cant find parking will come another time” if you didn’t want to do the job should have not bothered rather than wasting everyones time.

Ewan is excellent at his work and I can't fault his craftmanship at all. I got 3 quotes from different locksmiths and what made me choose Craftlock was they were the lowest quote (no vat so 20% cheaper for a start, and a small company so no large overheads like call centres etc.), but also because he was so polite and friendly. Ewan was quick to reply to my email enquiries, he was polite, knowledgeable and reassuring in his responses.
When he arrived to do the job, he was polite, clean in his work, and thorough! He not only fixed my lock but also repaired the door setting so it won't happen again.
I can 100% recommend Ewan from Craftlock Ltd, trustworthy and excellent at his trade.

Ewan is reliable, honest and operates with integrity and professionalism. He took time to answer any questions I had and provided me with all the options available - from repair to replacement at a very reasonable cost based on industry standard.
I would recommend him to anyone.