Creative Cables US Reviews 

I bought electric cable 2 years ago never use them or open the bag, when i try to use them 2 out of 3 where not working. Now they said it is to late, i can understand for any other product but in this case there is a defect, and i don't understand that they did not replace it in the store or with the customer service

Creative cables is amazing. Beautiful products, thoughtful customer service, and overall just an amazing company! 10/10 would recommend!

Creative cables has a nice selection of products - ordering was easy - pricing was good - and my order showed up just as promised. I had a very good purchasing experience.

Prompt delivery and cable was true to description. Beautiful quality. Thank you.

It was a present for my son, and he loved it, excellent service, excellent packaging, I will buy from you in the future.
Thank you.

Easily navigable website. Photo on website, colors, quality are as shown. Timely delivery.

Easy to navigate website. Super fast ship, nice product!

The cables I ordered are beautiful but my order was wrong when delivered in December (wrong length of cable from what I ordered so wouldn’t fit my use). I called the customer service line twice, emailed once and eventually shipped the cables back in January with a note inside requesting the cables be amended to my original order. I followed up by phone last week and still have not heard back from anyone. It’s very disappointing to spend $90 on cables and have nothing to show for it. I would appreciate if someone could contact me or if the cables I ordered could be completed and sent back to me.

We were looking for something to cover a 6” hole from a can light. We had purchased a chandelier but the canopy was only 5”. When we found this plate it was listed a a 8” diameter single hole canopy. In reality, it is a plate and utility box. The utility box is only 5 inches and comes down below the hole, making it so the plate doesn’t sit flush with the ceiling. We ordered the brass color and it was more of a champagne. I spray painted it before the electrician arrived to get it to match the chandelier better. Unfortunately, it didn’t work because of the 5” diameter utility box (that was white not gold) - the hole in the ceiling was still VERY visible and I can’t return it since I had spray painted it since the color didn’t match.

Never received the canopy. No reply to me I queries. No refund.
UPDATE: After reading my review, I received a response stating that I had ordered an out of stock item and that they had sent me two emails confirming that it was out of stock. None of this is true. My order confirmation shows the item as in stock, there have been no responses from the company to my inquiries. Don’t be fooled!

Cable is very nice looking, how ever once you cut it the covering on the cable frayed super easily and the white of the cable is exposed and you can not pull it back to cover it. I would not buy it again. I had to cover the end with tape, etc.

I ordered the single ceiling rose style in brushed brass I believe is the color. It was just way I was looking for and was easy to install following the videos. I Will absolutely order again.

Beautiful and excellent quality product. Very fast shipping.

All may end well....but I could never reach anyone to get info about whether the rope wire I ordered on Dec 20th was in stock (it showed out of stock), and how long it would take to reach my client. Also, I needed two pieces at 40ft each. The order did ship out from Italy and, to my surprise, arrived quickly on Jan 5, but came in 1 70ft piece, and 1 13ft piece. I find it difficult to navigate a company when no one replies to emails or their phone line. My builder is now trying to make the 2 pieces work. I recommend you have someone answering your business line.

I still haven’t receive my order. Should probably make sure it was sent out before asking for a review.

Great service, on time and reasonable price.

I placed an order before the holidays and made a mistake and ordered the wrong color cord. Jami was able to quickly fix my problem and made the swap before there were any issues. The cable I also switched to did not have the full quantity I needed. I understood that around the holidays that it would be a longer lead time to produce, but he still made it happen. The cord and all other materials arrived so much sooner than I expected. Jami supplied great customer service and quickly resolved a mistake I made.