I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Toon meer
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Toon meer
Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Creative Cables US
Geschreven door het bedrijf
Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.
Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.
Shop at www.creative-cables.us and get:
- Fully customizable lighting parts
- High-quality, safety-tested materials
- Fast, nationwide shipping
- Expert customer support
Start building lighting that's as original as you are.
Contactgegevens
3043 Broad Avenue, TN 38112, Memphis, Verenigde Staten
- 901.359.5128
- info.us@creative-cables.com
- www.creative-cables.us
4,1
Goed
474 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had to place order twice and pay for…
I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.
20 september 2023
Antwoord van Creative Cables US
Hi Vic,
We’re sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another order—we’re always happy to help find a solution, as, since then, we’ve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.
We appreciate your feedback and will continue working to enhance our services.
Best regards,
Creative-Cables Customer Service
Pendant Cord Cable
Able to find exactly what I needed on website, quick shipping, good quality product.
25 september 2023
Unique quality lighting choices and…
Unique quality lighting choices and fast service.
12 september 2023
My order has been 'processing' for 24…
My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.
4 september 2023
Antwoord van Creative Cables US
Hi Lauren,
We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, we’ve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Poor/ no communication
I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.
*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.
Can you please try reaching out to my email address again.
23 augustus 2023
Antwoord van Creative Cables US
Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.
Were there additional questions you had about your purchase?
Jami
Great all around experience
My order arrived fast, was top quality and just what I was looking for. Creative Cables came through with a product that I had a hard time finding elsewhere.
21 augustus 2023
Zero customer service
unfortunately CC shipped the wrong product and wont return emails for an exchange.
8 juli 2023
Antwoord van Creative Cables US
Hello JB,
We’re very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. That’s not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.
Best regards,
Creative-Cables Customer Service
Fast shipping and great quality.
7 juli 2023
Even though the order came wrong twice
Even though the order came wrong twice, the response from jami to rectify issue was very reassuring, great service good product would highly recommend and definitely buy again
29 juni 2023
I love my flexible light cables..
I love my flexible light cables... they are perfect for the tumbleweed chandelier I'm working on! Thank you!
14 juni 2023
Poor to nonexistent communication
Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.
29 april 2023
Antwoord van Creative Cables US
Hello Lauren,
We’re very sorry to hear that your order was not received and that the company's communication fell short. That’s absolutely not the experience we want for our customers.
Since then, we’ve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.
If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.
Best regards,
Creative-Cables Customer Service
My product arrived damaged
My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.
30 april 2023
Antwoord van Creative Cables US
Hi Susan,
We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, we’ve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.
If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.
Kind regards,
Creative-Cables Customer Service
Love
Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!
24 april 2023
Ordering was easy
Ordering was easy, product arrived quickly and product worked as advertised.
Will buy from you again
17 april 2023
I still have not received my order.
14 april 2023
Antwoord van Creative Cables US
Dear Heather,
We’re really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, we’ve centralized all operations back to our headquarters in Italy to improve reliability and communication.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Love my linen lantern lamp and our…
Love my linen lantern lamp and our electrician was impressed with all the parts and ease of assembly
28 maart 2023
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