Crest Nicholson Reviews 

Helpful , listen to your needs,
Very happy with Ruth thanks

Thank you Ryan for arranging the viewing. Overall, We were impressed with the property and appreciated the opportunity to have a look around.
We particularly liked the layout, the modern finish, and the amount of natural light. The kitchen and living areas were also very well presented .

Katie and Becky at Sketchley Gardens, Nuneaton have been nothing short of superb in supporting my wife and J through the understand and reservation of our future home.

Whether it is calls or emails, or staying late to complete the reservation process (thank you Katie) - nothing has been too much or beyond their reach.

Highly recommended!

Great customer service from the staff with great information provided!

Esther was amazing taking us through the show home. We were impressed by the excellent finishings.

Fantastic service provided from sales executive Julie - Hunts Grove (Gloucester). Professional, knowledgeable and friendly professional with great knowledge. That’s what customer care looks like! Fabulous houses too. Recommended!

Megs in the sales office is great - friendly, helpful, knowledgeable and keeps her word, what she says she's going to, do she does.
Our experience so far has been good.

Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!

My enquiry made we feel I was important to the company.
I was made welcome on site by knowlegable proffessional
I felt relaxed and able to ask questions
I veiwed a property and the show house
Overall my experince at Crest Nicholson
Meadow Field was excellent.
Jan offered to follow up my enquies, and has being in touch since. Thank you

Very positive experience. Lucy Hanley (Aspen Grange) was very professional and knowledgeable. We were looking at 5 Initial properties but we quickly filtered them down to the one i selected. All done in a two hour mtg.

We were very well received and our Sales Representative was very personable and informative about the houses we were interested in, and the wider site, and area. The site is well laid-out with wide roads and off-street parking. There is a mix of inter-blended property types, and the site, though close to the A14, has good access to rail services and to Stowmarket shopping facilities, and to the A14 itself.

It was all goo in terms of viewing, friendliness and knowledge of sales person

This is our second new-build property, so we appreciate that some snagging issues are to be expected with a new home. That said, we had a fair few niggly outstanding issues that had been frustrating and remained unresolved for longer than we would have liked.

Since Gary, our new Site Manager at Newlands Place came onto the development, our experience has changed considerably. He has been proactive, approachable and, most importantly, taken ownership of the outstanding issues. Within just a couple of weeks of coming to our home, he has managed to arrange and oversee the rectification of all of our outstanding snags.

Communication has been super clear, and ownership over the end to end process, This has made a real difference to our experience and has restored our confidence that any remaining issues will be dealt with properly.

Whilst there were certainly more snags than we'd expected from a new-build property, the way Gary has handled everything deserves recognition. A big thank you for turning what had been a frustrating situation into a much more positive experience with Crest.

Booking in system was easier to use, smart display at reception is a good idea and the CS representative was excellent, polite and professional.

Crest has placed the street sign in our garden without our consent. We sent email to make enquiry immediately. Crest took more than 3 weeks to reply our email. We requested Crest to remove it as soon as possible. We have given some suggestions for the location of Street Sign. Eg. move it to the concrete edging of the garden or on the road; make a small one to put it in front of the streetlight column so as to cause the least disturbance; put the street name sign on the streetlight column which is far more visible than in our garden etc. Crest still insisted that street sign must stay and conveyance plan will be prepared. Crest didn't reply us for what reasons that our suggestions are not accepted. Emails have been sent back and forth. Crest completed the conveyance plan and informed us that around 1/6 area will be taken for the public. It is unacceptable.

When we made a decision to buy this property, the size of the garden area was also our consideration. We have been living here for more than 3 years. We keep maintaining the garden in good condition and installed a wooden fence to define the boundary. We are shocked that Crest still put the street sign in our boundary.

There are several issues related to Road surfacing and unfinished paths. Suggest walking around the estate before considering Crest.

A massive thank you to the team at Brooklands Park, especially Lisa. You have been so welcoming and accommodating and made sure I had all the information I needed to move into my new property. The move was therefore not as stressful as I anticipated it would be.

I wanted to say a massive thank you to Jo and Lucy in regard to our recent first home purchase.

As first time buyers we were very nervous about the process and had been to different developers prior to Crest Nicholson @ Aspen Grange but none had the approach and patience that Jo and Lucy showed us.

They were informative and so proactive during the entire process. We are grateful for their time and would recommend them to anyone.

It's been an awesome experience with them especially with their great site manager Mr Paul has been really, really helpful with his regular checks to ensure we are well settled and happy with our home.

Awful, awful company. To say I regret moving to Kegworth Gate is an understatement.

I have done a review before on a list of issues I've had, and of course I've had plenty more since, especially recently.

A lot of the houses were incorrectly made in the estate, and are being 'altered' to suit. To do this, it requires scaffolding. Scaffolding which is erected at 06:30am on a weekday. I complained that this was too early. They couldn't care less. As always.

Second issue recently is that our en-suite shower was leaking so bad under the bottom grout that it made our carpet go mouldy and door frames. This was in fact a SNAG which we had re-done within Crest's warranty period. But because this snag was poorly sorted and the warranty is now over, we had to fork out the fix ourselves and Crest refused to help or admit that their contractor did a bad job. Not once. Twice.

I would advise anyone looking at a Crest Nicholson property to NEVER buy one. Even the layout of the estate is a disgrace. There is nowhere for any visitors to park, meaning the estate is an ugly mess of cars parked down every road and corner, which is getting worse and worse with all of the HMO's being approved in our estate.

If you've put a deposit down recently for one of their properties... good luck. If not... leg it!

I moved in nearly a year ago, very pleased with my flat. I have had regular contact with the service department. Sometimes it's just to see how I'm settling in, how are things, how do you feel about your new place. Genuine questions with out the nagging content. I have the customer service agents number should anything crop up, " don't hesitate to call". Always go to know rather than waiting 2-3 months befor things get moving. I have only had very minor hic-ups, Some would say nit picking, but if things can be nipped in the bud the better.